Firestone Complete Auto Care Reviews 253

Actually 1 star. They are bumping this review to bury it. Buyers Beware! I recently had purchased 4 new tires from the Fall River location. At which time the new tires were installed balanced, and the wheels were aligned. Fast forward, I bring the same vehicle to the Fall River Location to take advantage of the complimentary wheel rotation. While there I requested and paid for a synthetic oil change. I asked if I could use apply their online $15 coupon for an oil change. The Front shop person Jon C. informed me that he already applied a discount better than the coupon, & discounted my service by $23(e). Fast forward, The so called better discount was them not charging me for the $23(e) complimentary vehicle inspection fee. They recommended that I replace all 4 brake pads and rotors at the cost of about $1,500. The very next day I took my vehicle for a 2nd opinion at my go to garage where I am treated with honesty. They quoted me $800 for a full brake job including replacing all 4 brake pads, and all 4 rotors. When I was called in at the end of the service they asked me if I wanted them to change my oil. I informed them at that point that I had just had the oil changed the day before at Firestone in Fall River. He looked at me with surprise. He informed me that they inspect each vehicle for fluid levels during each service and determined that the oil in my vehicle was obviously old and dirty. They also topped off my other fluids as this was also needed...a service that Firestone was suppose to do according to their website. He showed me the oil and it was indeed dark brown in color and looked dirty. So apparently, I had paid $110 for an oil change with the Fall River Firestone but no such service had taken place. Fall River Firestone charged me for an Oil service that they dishonestly did not perform. I immediately drove to the Fall River Firestone branch. I informed Firestone's Jon C. of my experience of just having my brakes replaced by another repair garage and that they offered to change my oil because it was apparently due for a change as the oil appeared old and dirty. Jon's immediate response was please give me your keys and we will take care of it right now. I looked at him with surprise and said no thank you. Why would you think I would trust you to do a job that I paid you for yesterday that you did not do. I requested him to just refund the $110 that they had charged me for not changing my oil. He said that he could not do that and that he was not allowed to process refunds. I told him that I was not leaving until he refunded my money. He said that he would need to speak with management. After waiting at the counter for 15 minutes he came back to the front desk to inform me that he had spoken the with manager Jose who informed him that he had observed the oil change and could not offer a refund. I asked how can you not refund me money that you charged me if you didn't actually change my oil. Jon's response was that maybe the oil appears dirty and old because there may be some old oil remaining from within the engine post oil changed. I looked at the receipt and it clearly showed that I was charged for a new oil filter so I asked Jon if they drained the oil because I was charged for a filter. I asked so if you drained the oil, and put in fresh new oil, then why would the oil be dirty. His response was can you please come back tomorrow when Jose the manager would be in. I told Jon Cabral that I would not spend another minute of my time to make a 3rd trip to his shop to speak with Manager Jose to request a refund for an oil change that I had already paid for but did not receive on day one. Buyers should be very careful doing business here. The kicker of my experience is that there is a sign above the door that leads to the working garage area that is displayed for customers to see. it is a quote by Firestone's founder Harvey Firestone which reads: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS" Buyers be aware! Make sure you get what you pay for...better yet, get a second opinion elsewhere.

I brought my car to Firestone to be repaired for a noise it was making. They diagnosed it and said if I did that work, it would stop. I did what they told me to and they "fixed" it. I got it back and it was still making the noise. Then I brought it back. They did more repairs and "fixed it." I took it a 3rd time and it was not fixed. Stop I brought it back another time. This time they blew my transmission when I was on the lift. They took it to a transmission place and they found out that now I need a new transmission. My car ran and drove in there. Now I'm left with a car that doesn't work and they don't help me. They broke my car and they won't help me. Don't go there!! This place is leaving me high and dry and I'm so angry. Stay away from Firestone!!

I took my car to FIRESTONE on the June 2, 2026 because I was having trouble with my brakes and was told by Chris there was nothing wrong with my brakes but he was quick to tell me that I had another problem that was not urgent, that cost me over $1300, I had to take my car back on the June 12, because my brakes was sounding worse and ended up paying another $682! I was lied to, I regret ever listening to him! Now I have a BIG bill and I am already struggling!!!!!!!! BUYER BEWARE! I think because I was a woman, I was SCAM looking back at this matter! What an EXPENSIVE lesson!

Total complete failure starting with Management. That is all I have to say and ever will say about Firestone service center.
Wake Forest, N.C.

I went in for a tire patch, told me it would take 45-60 mins to fix. Ive been waiting over 2 hrs now and still waiting. The tire was off the wheel for over an hr before the attempted to put it back on the wheel.

I had an oil change at the Firestone on Highland Avenue and just wanted to say thank you to Diego for working on my car

They held my car and wife hostage for 4 hours and she only needed front breaks. How does that cost $2500 ? We had to get a credit card to get our car back with $48 interest per month! Stay away from these assholes!

Slow service and rip off prices
Never again!

Wish there was a negative star to give. Absolutely despicable company.... horrible service, excessive fees and obnoxious rates, stay away.

Great experience, great knowledgeable friendly staff, they’ll take care of you.

AVOID AVOID AVOID !! Holy smokes ! I was warned about this place 3-4 years ago, I didn't listen, I thought they cant be that corrupt- Boy was I wrong, talk about thee ultimate bait & switch tactics, just a remarkably morally bankrupt establishment...They make street thugs & thieves look like Mother Teresa, what an absolute shakedown. Wasted hours of my time to boot, now I have to spend 10x as much in time & money to undo this mess. Of course, ask for a manager & they play games, he's not around, he's on vacation, he's pregnant, you know that kinda thing, LIES ! They say we will get back to in 2 business days, ya sure buddy. They won't even give the name of the manager yet they want my full name, address, phone number & email ect. WHAT A JOKE !!

I went to 151 Levitown Parkway which I had got tires from before and didn’t have an issue. Also replace the tire in Firestone in the Poconos when I got a flat and the customer service there was awesome so I decided to return and get a oil change and get my tires rotated that they told me I would get free because I had purchased tires there before when I came in for my appointment. The young man asked me what kind of oil do I use? I had never been asked that before I thought a mechanic place would know or look it up so I looked it up on my phone and I felt kind of weird then then they told me my car was all done and I’ll get in my car and look at my speedometer, which tells me my tire pressure and I could tell my tires have not been moved so I go back in the manager seemed annoyed when he seen me walk back in, so a young lady came in and helped me who helped me before when I purchased the tires she took care of everything immediately and told me she was very sorry. Did this happen? I was not happy with Firestone today and this was the most expensive oil change I have ever had so I will not be returning to them. I will go to my old mechanic. I don’t want someone to be annoyed when I’m spending my money and expecting a service that wasn’t done.

Unfortunately a simple tire replacement was a painful drawn out experience

Emory and the staff at the Empire Blvd store Webster are the best . So
Thorough and respectful. I am an elderly woman widowed . I feel very comfortable bringing my car there for service . Have been to other Firestone stores in the area . This store is the best . I won’t go any else .

This place absolutely sucks. I don’t want to have to get into it all again but I have made a detailed review on bbb and on yelp and google for the Carlsbad ca - el Camino location. Basically it took multiple visits to get my brakes fixed and still never was done properly. On top of making me wait in store for 8 hours! Reading reviews and talking to peers it seems a lot of people have had terrible experiences with this company not just that specific location

James Wright
492 Willard Ave, Atlanta, Georgia
May 18, 2026

Consumer Complaint Division
Firestone Complete Auto Care
200 4th Avenue South
Nashville, TN 37201

Subject: Complaint (Incomplete Work / Refund Refusal)
Store Number: # 029076
Invoice Number: #338478
File Number: #2972067
FACT:
On May 14, 2026, I brought my vehicle, 2015 Nissan Armada SL, to the Firestone Complete Auto Care located at 201A Perimeter Center PKWY NE, Atlanta, GA. 30346-1313 for a Diagnostic Service.
Unfortunately, I am writing to file a formal complaint regarding my service because the service was inadequate or the vehicle sustained incomplete work. After the diagnostic was complete, the Service Advisor gave me a detailed report outlining the codes detected, the root-cause of the issue or why the check engine light was on (“Hesitation, Backfires, and Rough Idle”), and a recommended estimate of the parts and labor required to fix the problem with my SUV. I asked the Service Advisor or Store Manager in regards to his recommendation and accordance to the diagnostic report would a replaced WIDEBAND 02, and removing and replacing A MASS AIR FLOW SENSOR solves the problem with my SUV and he told me “YES”.
Because the Service Advisor or Store Manager assured me that by replacing my “WIDEBAND 02 SENSOR” and removing and replacing a” MASS AIR FLOW SENSOR” that it would solve the problem with the “Hesitation, Backfires, and Rough Idle” of my SUV, I agree to allow the Service Advisor or Store Manager’s technician to work on my SUV. After my SUV was supposedly being fixed, the “Service Advisor or Store Manager and Technician” stated, to me, that my SUV was fixed and running smoothly. Then, I paid a total of $884.88 for their service. However, when I turned on the ignition, I noticed that my SUV was still Backfiring and Idling Rough. I immediately contacted the Service Manager, and he (Store Manager) asked the technician to look at the problem and the technician told me to bring my SUV back tomorrow (May 15, 2026).
The next day the Store Manager gave me an unbelievable statement: “We recommend addressing exhaust system issues before addressing any other issues that may exist.’’ If the exhaust system was an issue before working on my SUV, why was I not informed of this issue before the work was done or why works on my SUV before addressing, to me, any other issues that may exist? Later that day, I took my SUV back to S&S Muffler and Brake Shop where I had my exhaust system work on six (6) months ago. S&S Muffler and Brake Shop, through their 12-month guarantee services, checked the exhaust system of my SUV and they concluded “THERE WERE NO SIGNS OF A FAULTY EXHAUST SYSTEM.”
INCOMPLETE SERVICE:
It was never about the cost; it was about the quality of service rather than the cost. Firestone Complete Auto Care Policy guarantees that their work is right the first time and honors warranties. However, I paid Firestone Complete Auto Care $884.88 dollar for an incomplete service or work. I have not received any written communication or receipts from Firestone regarding the repairs or their refusal to provide further service or a refund. I paid $884.88 for repairs that did not fix my SUV. I still have hesitation, backfires, and rough idle issues.
FIRESTONE COMPLETE AUTO CARE
PRINCIPLE:
“The primary purpose of an engine diagnostic at ‘FIRESTONE COMPLETE AUTO CARE’ is to ‘PINPOINT’ exactly why your check engine light is on.”
A diagnostic at ‘FIRESTONE COMPLETE AUTO CARE’ includes the following steps:
RETRIEVING THE CODES: A technician connects a professional scan tool to your car’s On-Board Diagnostics (OBD-11) port to pull the specific diagnostic trouble code (DTC) stored in your vehicle’s computer.
THE ROOT-CAUSE ANALYSIS: The code acts as the ‘TIP OF THE ICEBERG.’ It tells the technician which system is acting up (like emission, fuel, or ignition), but it requires further testing to find the actual failing component.”

Resolution:
To resolve the problem, I would like Firestone Complete Auto Care to refund my money for $884.88. On the other hand, Firestone Complete Auto Care should complete the necessary repairs properly at no additional charge, in regards to the “YES” statement made by the Service Advisor and Technician, to me, that if they replace the 02 SENSOR and remove and replace the MASS AIR FLOW SENSOR that it would fix my SUV problem.

I’ll start with the good:

- Good customer service
- Fast and reliable service

Now for the bad:

For a tire store, their hazard warranty is disappointing. They prorate the tires if you get a road hazard and need a replacement tire, whereas Discount Tire would replace the tire at no cost under their hazard coverage. They also told me that if one tire needed replaced, I would have to replace all the tires on the vehicle. Again, Discount Tire would simply replace the damaged tire if needed.

I bought these tires less than a year ago and was told I needed new tires because they claimed there was a nail in one of them. I decided to handle it myself instead. After inspecting the tire, I never found a nail, and it turned out the issue was actually a broken TPMS sensor. The tire was not losing air at all, which really makes me question their diagnosis.

For several years I have been taking my car to Firestone every year for an annual check up and all necessary repairs and maintenances. I tried 3 different shops. Finally on May 2026 I had the last experience with these people and I would never step in their shops again.
My reasons:
1- They broke my engine cover (BMW) , then tried to fix it with glue unsuccessfully and didn't tell me anything about that. I found out several months later when I opened the hood accidentally. I was too modest (should say stupid) to make any complain about it because i thought it was too late by then.
2- They charged me for replacing the AIR FILTER with a new one,but later( in 4 months) I realized the air filter was very old and dirty. Apparently they had never replaced it, so I had to take the car to another shop and they confirmed that the air filter had not been replaced for a very long time.
3- Every year that I took the car for annual checkups, they provided a long list of the so called necessary repairs, etc. and charged me atleast $900.00 - 1500.00 each time for some services that later I found out that was not necessary at all. In fact the original BMW parts which were still in a good codition were removed from my car ( like windshields) and replaced with some non original parts with less quality comparing to the original ones.
I trusted Firestone Technicians/staff %100 and they took advantage of my trust and lack of knowledge.

MAYBE JUST BECAUSE I WAS A WOMAN WITH NO KNOWLEDGE ABOUT THE CARS.
NEVER EVER TRUST THEM AGAIN.

Take your vehicle somewhere else where they won't damage it. I took my van in for rotation and balance. I noticed the tech lifting it up and setting it down, 4 times. What I didn't realize until I got my vehicle back is that they bent my door pans and cracked my windsheild. When I got it back I noticed the damage and went back inside, no one was there. I was going to be late for my appointment, so I decided to take off, and immediately called, Josh told me to come back Thursday because the manager was gone. I went back on Thursday and talked to the manager, who immediately looked up and smiled and told me he wasn't going to pay for the windsheild, this pissed me off. I started cussing him at this point and he threw me out of the shop. This manager is Grayson Wood, he has no business being a manager, his customer service skills are terrible. I call the corporate office and they have a adjuster call me back, only to tell me since I left that day, they are no longer responsible for the damage. They have also gave my insurance company the runaround. They have lost thousands of dollars of my business, which I have been going there for 10 years. This is unacceptable, and I'm probably going to have to take them to small claims court to get reimbursed for the damage they've caused. When you close my driver door it hits metal to metal. Don't bring your vehicle here, they will disappoint you.

Before I tell you about my recent experience let me tell you my experience back in Jan 2026. I was very upset that tires pressures were way off what they should be and my windshield washer fluid was bone dry.So this time I specifically told the care agent to be sure and check tire pressures with the tire rotation. I told him that my van requires different psi on front and back.I get home and my tire pressures should be 51,51, 72 72. They were 60 55 65 and 45.Also they send your receipt to email and when I checked there is not a word about an oil change OR brake measrements OR tire tread depth. I pd for oil change. I dont even have what type oil they used.I agreed to recommended service of brake fluid exchange and fuel system flush and two tires but after seeing that they cannot put in correct tire pressures how can I trust the mechanic with anything. I will never rerurn to Firestone again. Also had to wait extra hr for a certain bay.