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Firestormgames Reviews 

11,797
•
TrustScore 5 out of 5

4.9

Game Store
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Review summary

Created with AI, based on recent reviews

Considering 792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent product quality, and competitive prices offered across their entire extensive range of games. Many people also warmly appreciate the careful packaging methods and the reassuringly helpful communication maintained throughout the entire online ordering process. Some reviewers were not happy with occasional delivery mistakes, such as parcels being sent to the wrong address, or items arriving with damaged outer boxes. A few consumers additionally noted minor frustrations regarding stock availability and difficulties securing popular new releases before they sold out completely online.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting unbelievably quick shipping... See more

Product

Reviewers mention positive feedback about product, highlighting a great selection of rare items offered at... See more

Order

People report positive experiences with order processes, frequently highlighting exceptionally fast delivery... See more

Service

Users describe positive interactions with service, highlighting quick delivery and helpful support throughout... See more

Price

Consumers find price to be positive, frequently highlighting competitive rates and great bargains across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service! I could not be more impressed! The product I wanted was hard to find, yet this store offered it for a bargain price and, had Royal Mail fulfilled their promise, it would... See more

Rated 5 out of 5 stars

This was my first time using Firestorm Games and I couldn’t be more pleased with my experience. I only bought a lower cost item (Call of Cthulhu keeper’s screen) because it was offered at a lower pr... See more

Rated 5 out of 5 stars

Prompt dispatch, carefully packaged. Range and availability is up to date and clearly shown on website. Good email communication from start of order through processing and dispatch. Really pleased wit... See more

Rated 5 out of 5 stars

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more

Company details

  1. Game Store

Written by the company

We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!

Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(11,797)

819 reviews in the last 12 months

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Rated 5 out of 5 stars

For this run

For this run, the useful bit was seeing the result without opening another chat 👍, but a bit slow.

October 23, 2026
Unprompted review

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