Firstcaution SA  Reviews 43

Reply from Firstcaution SA

Mar 5, 2026

Thank you very much for your kind review and for your trust since 2020!

We’re delighted to hear that our team has been able to respond precisely and promptly to your concerns over the years. Providing reliable support and clear communication to our clients is very important to us.

Your feedback truly means a lot to the entire Firstcaution team. Thank you for being part of our community!

Kind regards,
The Firstcaution Team

Reply from Firstcaution SA

Mar 4, 2026

Thank you very much for your positive feedback! 😊

We’re delighted to hear that you had a great experience with Firstcaution and that your rental guarantee was issued so quickly. Our team works hard to make the process simple, fast, and reliable for our customers.

Thank you for your trust, and we wish you all the best in your new home!

The Firstcaution Team

Reply from Firstcaution SA

Updated Mar 4, 2026

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry about the situation you describe and the way it may have made you feel.

However, it seems there may be a misunderstanding regarding the respective roles involved. At Firstcaution, we do not manage the rented apartment or any potential repair work. We never request payments for repairs. We provide an alternative to the traditional bank deposit and act solely as a guarantor.

In accordance with our procedures, we only release the deposit to the landlord once we receive either a signed agreement between the agency or landlord and the tenant, or a legal judgment in favor of the landlord. We do not make any deductions or request any payments outside of this framework.

If additional amounts have been requested from you for repair work, we recommend contacting your property management agency or landlord directly to obtain clarification about their origin. Some costs may also be covered by personal liability insurance.

We would of course like to help clarify your situation. Unfortunately, with the information available here, we are unable to identify your file. We therefore invite you to contact us by email or by post with your full contact details so that we can review your case in detail and provide you with a clear response.

We remain at your disposal and thank you again for your message.

Reply from Firstcaution SA

Mar 2, 2026

Thank you very much for your kind review!

We’re delighted to hear that setting up your rent guarantee policy went smoothly and quickly. Anaïs will be especially happy to read your feedback — we’ll be sure to pass on your thanks to her 😊

We also hope your tenancy runs perfectly without any issues, but please rest assured that our team is here to support you whenever needed throughout the term of your policy.

Thank you again for choosing Firstcaution!

The Firstcaution Team

Reply from Firstcaution SA

Mar 2, 2026

Thank you for taking the time to share your feedback.

We are sincerely sorry to read that your experience did not meet your expectations. This is certainly not the level of service we aim to provide.

There may be a misunderstanding regarding the fees. We do not charge administrative fees for the first year. The initial amount corresponds to a fixed annual premium, calculated from the start date of the lease until December 31 of the same year.

From the second year onward, we invoice an annual premium along with a CHF 20 administrative fee.

The first year’s premium is due in full and is non-refundable. After this initial year, if you move out during the year, you may request a pro-rata refund of the annual premium.

We truly regret if the communication you experienced felt unclear or inconsistent. Clear and transparent communication is very important to us, and we are continuously working to improve our processes and client support.

Our priority is to serve our clients and partners as well as possible. We would be grateful for the opportunity to review your situation in detail and provide any further clarification or assistance you may need. Please feel free to contact us directly so we can look into your case personally.

We wish you all the best going forward.

Reply from Firstcaution SA

Updated Mar 4, 2026

Thank you very much for your positive feedback! We are delighted that you appreciated the quality of our service. We will be sure to pass on your thanks to Judit!

We look forward to assisting you again soon.

The Firstcaution Team – Flexible rental guarantee without a deposit

Reply from Firstcaution SA

Updated Feb 9, 2026

Hello,
thank you for taking the time to share your feedback.
In case of a change of address, the rental guarantee for the existing apartment must be closed, as it is linked to a specific lease and landlord. A new guarantee must then be issued for the new rental property.
For existing customers, we offer a 50% discount on the premium for the new rental guarantee as a loyalty benefit.
We would also like to clarify that we do not understand the reference to a CHF 100 charge. The premium is always calculated as accurately as possible, based on the guaranteed amount and the lease start date.
If anything appears unclear, we would be happy to review your situation in detail. Please feel free to contact our customer service team.
Kind regards,
The FirstCaution Team

Reply from Firstcaution SA

Updated Feb 9, 2026

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations and we regret that the situation has been frustrating for you.

We would however like to clarify how the process works. Once a rental guarantee has been issued, it can only be cancelled upon receipt of a confirmation from the property management or landlord. This confirmation must attest either that another rental guarantee has been put in place, or that the lease has been cancelled and the guarantee can therefore be released. Without such official confirmation, we are unfortunately not legally allowed to cancel an issued guarantee.

As soon as we receive the appropriate confirmation from the property management, the guarantee will be cancelled immediately and the related invoices will be voided accordingly.

We hope this clarifies the situation. Please be assured that we remain fully available to support you and to assist in resolving this matter as quickly as possible. Supporting our tenant clients and our partners is very important to us.

Kind regards,
The FirstCaution Team