Fitstore24 ZANIER GmbH Reviews 

I bought a CUBE AMS ONE11 C:68X Pro 29 from Fitstore24 in July, and my experience was more than positive.

Before making the purchase, the team was extremely helpful and answered every question I had, providing me with all the information I needed about the bike as well as the shipping process.

Shipping was very fast, and the bike arrived right on time and in perfect condition with instructions and tools!

I’ve now been riding it for two months, and everything has been absolutely perfect. I’m very happy both with the bike and with the overall service I received.

Thank you very much for the excellent service and a great buying experience. I would definitely recommend Fitstore24!

Can not rate highly enough. I have purchased my last 2 bikes from Fitstore24. I was a bit hesitant at first as I am in Ireland and had not made any purchases of bikes online before.
All I can say is the service is exceptional 👌 Without doubt the best service I have received, if you contact them they are back to you instantly. A big thanks to everyone for a professional and outstanding service.

I bought two Giant bikes from this store, but each had different parts than those listed in the description. The store did not want to force them to fulfill the agreement or to lower the price accordingly! I will never buy anything there again!

Very good and reliable shop!

Ordered an e-bike, had a problem with a payment, but support over the phone quickly resolved the problem and shipped an e-bike in very quick terms to Germany!

Very negative experience with aftersale customer service. The Scott bike I purchased had faulty derailleur parts - jockey wheels were making terrible screeching noise. I sent all the evidence of the fault to the shop, and the customer service representative kept pushing responsibility on me - telling me to lubricate it (although I clearly wrote I already did it), sending me to a local service, telling me that Scott won't take responsibility (??) finally advising me that I make a warranty claim with Shimano (??). I finally fixed the problem myself - the hassle was not worth my time. Tried to call the shop's responsible for customer service but they had no interest in hearing my complaint. All in all, I don't care, new jockey wheels for Shimano M5100 cost like 10EUR. But I wholeheartedly advise against buying anything from this shop.

I was a decently annoying customer regarding my bike order, as they first had to get it from the manufacturer, and I can confidently say that communication was very good :) They were very fast to reply, and replies were always helpful for me.

Delivered bike was put together well, so no critique regarding that.

The only kinda negative experience was their tracking, which is a bit confusing. It goes through a 3rd party website, which is mentioned nowhere on their own website. The links on the order which you would expect to navigate to the tracking site instead just navigated to their own homepage. I got the website link by contacting them directly via email (ebex(dot)bexity(dot)com/track-and-trace/ for anyone interested). This might just be the case with buying bikes, as they use a different delivery method, but bikes are expensive so it would be nice if tracking was more proper.

All perfect!
Communication ok, perfect assistance, punctual tracking.
There was a detail missing and after communication, I had my dealer install it and received a refund in a short time.

Very dependable and, when needed, their customer support is awesome. Five stars, wish I could give them more!

Bowflex C7 spinning bike price was today 989.10€. Fitstore24.com change product price afternoon when Black Friday started and now spinning bike price is 1299,00€. Company doesn't inform the lowest price of last 30 days which is required by the EU. Fitstore24.com does not give a reliable picture of the company. Additional discount is a scam

Everything worked properly.
The shop informed me of the delivery, the courier called me to arrange an appointment.
I bought a high-end bike, and it arrived with all the accessories: reflectors, bell, tubeless kit and pedals (for many shops, high-end bikes normally come without pedals).

Unreliable. They take the money, do not send the bike, do not inform of delays, promise a delivery in the short future, no bike seen... Have been waiting for 3 months. Will I ever get it?

I ordered an exercise bike from this company because I couldn't find the bike I wanted from a retailer in Ireland. The pricing was comparable to other retailers that I could find who carried the bike (though I wish I had waited a week for their Black Friday sale, but that's my fault). Their customer service was very responsive and I received my bike in about two weeks. You do have to pay a bit extra for shipping to Ireland but it was worth it to get what I wanted.

Bought a mountain bike from Fitstore 24, everything went very smooth - simple order process, fast & free shipping to my country (EU), great bike and even received a small gift from the seller. Highly recommended online store!

A bike from a web shop in Austria. What can possibly go wrong? Nothing, as it turns out.

Very fast delivery, I only had to put pedals on and arrange the steering, and I was up and running.

It arrived so fast so the package tracking was still in southern Germany, and I'm in Denmark.

Delivery without tracking NR.
Package totally damage and all loose items are missing.
Takes extra time to find out what items are missing (manuals ,extra parts,pedals and charger)
Customer Service works well and solved the problem.
Finally i would not buy online a bike again ,it could be much worse that was a lesson.

Bought a great, new Koga bike! Free delivery to Denmark from Austria, great price moreover. No complaints!

Super, alles ging schneller als erwartet, vielen Dank :-)!