Fixami Reviews 

Commande FX-20007650. Product not delivered. No update on new delivery date or replacement. Refused refund. The worst service. They take your money and do not perform.

Update. After absolutely no prior communication on shipment status, I now see a tracking history which purports to show that delivery was attempted and then postponed due to "closed " notice on Nov 7 and the parcel is being returned to Fixami in the Netherlands. But, no delivery attempt was actually ever made. And Fixami has still not confirmed my refund.

The latest and unbelievable. I just got an email from Fixami asking if I had received my order yet. And, if not, could I please complete some paperwork about the problem so they could investigate. Are you kidding me? Fixami’s own delivery service posted tracking this morning that the purchase was being sent back to Fixami even though there was no attempt to deliver. Fixami customer service has no idea what they are doing. Beware. Never. Ever. Do business with this company. .

I bought a €440 Makita circular saw kit and was very disappointed to find that a huge sticker had been stuck directly onto the new Makita case. After removing it, all sticky glue residue was left behind on my case, and now the case immediately attracts dust and dirt.

Why would you stick a large sticker directly onto an expensive, brand-new tool case instead of the cardboard shipping box. Very disappointing and no respect towards your customer!

I had the same order on a different circular saw kit last week and there was no sticker attached to the case so it was not necessary at all to do this..

Easy to order and fast delivery

Fixami always seem to have good prices but they recently sent me a defective Makita battery and I was forced to send it back. I had to send it by Post NL which was not convenient but I did it. Now they have had my battery for 2 weeks and nothing has happened. Support is a very important part of the service and I am really unhappy that I now no longer have a battery that I paid for and needed! Update: the battery now arrived, strangely one day after my review! Updated to 4 stars as some reputation has been regained.

Impossible to unsubscribe from their newsletter. Impossible to contact them about it. Privacy doesn't seem to be their priority.

Fixami uses .be on their website so I assume that I will receive a Belgian invoice but now this turns out to be a Dutch invoice with VAT in the Netherlands I ask for a correction and an export invoice without VAT but they refuse that. I was also entitled to a free battery (this was also a lie) I had to ask the manufacturer (who only wanted my email address to send advertising (the so-called registration on their website was stuck and mail is not responded to).

Misleading delivery times on the website and bad customer service (chat not responding, contact form not working, terrible wait times on the phone)

Very disappointing experience with Fixami.
I placed two orders for more than €3,000 in total, both advertised with 24h delivery on their website. In reality, each order took 15 days to arrive.

This happened twice, so it’s not just a one-off problem. Apparently, Fixami cannot respect their promised delivery times, which makes the service unreliable.

1) delivery took almost 1 month
2) due to long delivery I tried to change address because we were going on holiday, they agreed but still sent to original address...
3) customer support is very slow (takes days to get answer)
4) They have this action with Mobile Vikings (operator) for benefits, but I never got them and Mobile Vikings told me that Fixami doesn't accept complaints, so the 'benefit' is a scam

This is just another untrustworthy box-shifter / dropship company

Response to the response of Fixami:
1) Fixami has been dropped as partner due to these issues
2) The box I received came from another company, that is the very definition of dropship, right?

I ordered an air conditioner from Fixami and the delivery process was extremely frustrating. For several days I was promised updates that never arrived. The transporter claimed to have been at my address twice, which was not true – I have a gate with motion detection and a clear sign with my phone number, plus instructions to leave it with my neighbor. Only after repeated calls and chats was the product finally delivered. While the item itself is fine, the lack of communication and professionalism was unacceptable. Future customers should be aware of this risk.

A makita drill broke after less than 12 months of irregular use.

I sent it for warranty and didn't receive any information for weeks. When asking about the return shipment, they let me know it could take up to 5 weeks. 5 weeks have passed and still nothing has changed.

Their warranty process is completely unacceptable. It should not take 5 weeks to inspect a defective device and replace it.

Order placed on 01/07 – promised next-day delivery, still nothing received

Message:
I placed an order on the Fixami website on July 1st, 2025, with the promise of next-day delivery. However, as of July 9th, I have not received the product.

The tracking status has been stuck at “Processed at the sorting center” for several days, with no real updates or estimated delivery date. Despite having sent multiple emails to customer service, I only receive automated replies, with no actual assistance or resolution.

This situation is completely unacceptable. The company promised fast delivery but has failed to deliver the product or communicate transparently. It has caused me frustration and inconvenience, and shows a clear lack of respect for the customer.

I now expect an immediate resolution — either the product delivered without further delay or a formal explanation of what is happening. If not, I will have no choice but to consider legal action and continue reporting this issue through every available channel.

Fraude company.

I bought something in 2021, broke within guarantee in 2023.

They never replied or confirmed that they received it.

30 messages en 2 years later they claim they refunded me, which they did not.
So they have systemic fraud.

You cannot even mail them cause they're hiding behind contact forms.

Finally after a negative review here on trustpilot, they paid me back. not even fully,.

So here you have my conclusion: fraud company.

Sent an inquiry by email about Dewalt tools. They say they'll answer in 2 days, still no answer after more than 2 WEEKS! I'll never buy anything there.

This is a cheating . I ordered Makita cordless Hedge Trimmer 600mm and they sended me Makita hedge trimmer 200mm. I am very upset. How come this can happened? Is that a cheating?

Please solve this problem as soon as possible. My order FX-100115564
,

We order and pay and after that no information about delivery

We can't access our account online to use the questionform online and if we mail them, they send what seems an autoanswer over and over again.

We are considering to launch an official complaint to the autorities

I received what I paid, thank you. Ordered yesterday at 12.35 and received today at 10.00 in Belgium.

Well packed, well delivered, top.

You better give your money to charity than buy from this fraud company. You orders last months to arrive, used products instead of new, half of order received, half lied for months that was sent in other delivery, which magically turn in misunderstanding, sorry, crap so on. Don't bother call them they will repond aggressively, blaming you, the more you call the wors it get. They cannot track their own delivery, so good luck. They will call you if you post bad reviews 😂wth making them even more aggressive and delay your delivery 😂 In the end when settle for a free return they scam you, sending the rest of the delivery just after that day, blocking you couple of weeks again. Eventually will keep half of you money for delivery wth. Was lucky to loose only 50 euros. Their rating is way off, half of star maybe. Don't waste your money. Let's hope they bankrupt and save customers of headaches. Netherlands are full of such scam companies, be aware, check reviews carefully before purchasing there. Good luck.

Worst customer service!

Definitely don't expect your package would be delivered the next day. I have been waiting for 3 days now, it keeps getting longer. The customer service acts lost, saying he doesn't know anything, not enough information. Don’t waste your money and time ordering from here. They deserve zero star!