Fixed.net Reviews 

1,300
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and knowledgeable staff for resolving complex website issues quickly and efficiently without unnecessary hassle. People consistently appreciate the prompt communication, reliable service, and professional technical support provided during stressful website emergencies. Many consumers state that the dedicated support team makes maintaining and running an online business much easier and completely stress-free. Some reviewers were not happy with unpredictable wait times before reaching support, occasional frustrations regarding task timeframes, and instances where agents could benefit from additional training to follow best practices.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are consistently fast, efficient, and... See more

Service

Clients share positive opinions on service, highlighting that reviewers find the support fast, highly... See more

Website

Customers consistently note positive experiences with website support, frequently praising the team for... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are responsive, knowledgeable, and... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is super quick, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Fixed.net a couple of times before and always found them helpful and knowledgeable. For this task I was experiencing a sudden surge in traffic to my WordPress website which did not seem ge... See more

Company replied

Rated 5 out of 5 stars

I needed help with some systems admin type tasks to do with DNS and email when porting a web site from shared cPanel hosting to a managed VPS service using Enhance panel. I was recommended fixed... See more

Company replied

Rated 5 out of 5 stars

My site was attacked by Japanese malware. I hired Fixed.net to scan and remove the hack. They successfully cleared the site and restored it to a clean state. Additionally, they identified a potential... See more

Company replied

Rated 5 out of 5 stars

I had something I couldn't figure out with my freelancer Wordpress website and stumbled across these folks. What a lucky break! For a small, one-off fee they had the whole thing sorted in an hour or t... See more


Company details

  1. Software Company
  2. also in
  3. Computer Support and Service Company
  4. Technical Service
  5. Web Hosting Company

Information provided by various external sources

Fixed.net can fix, host, manage & maintain any website. We can do everything an in-house IT team would do, allowing businesses of all sizes to spend time on growing instead of worrying about their website. Use us for one-time quick-fixes, or let us take care of your entire online presence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,300)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Outstanding, fast, and completely professional service! Following a malware infection on my WordPress site, my Google Ads campaigns were abruptly halted—a business-critical situation for my daily operations. The team at fixed.net stepped in immediately, completely cleaned the site, and got my ads reviewed, approved, and running again in no time.

What impressed me just as much was their honest and expert follow-up advice. Rather than trying to upsell redundant security plugins, they provided clear, actionable recommendations for long-term site stability (including optimal Wordfence settings, plugin hygiene, and guidance on navigating an upcoming PHP upgrade). Real experts who work methodically, transparently, and with genuine focus on the client's best interest. Highly recommended!

November 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Samuil was absolutely amazing

Samuil was absolutely amazing, we had complexed issue with our book now button where our host severs where flagging an Ajax 403 error preventing clients from booking. 3 days we attempted to resolve the issue but fixed.net completed the task in a day. Highly recommend.

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Task 26J-VXZ-DVI - 'Google website cleanup – laservita.com.br'

To the Support Team,

I would like to leave my highest praise and positive feedback for the outstanding support provided by Dicko, Varol, Dana, and George. Thanks to their actions and the manual review process, the "compromised site" flag was completely cleared, and our site is now back online and running perfectly. The team was professional, reassuring, and efficient throughout a very confusing situation. Thank you all for the excellent service!

September 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Great group of techs and great service!

I am very happy with the service I receive from hosting.com. I have some personal issues going on right now and was able to just send them an SOS, and they jumped right in to fix the problem with minimal time investment from me. It was Faradienna who helped me today, but I've never had anything but a positive experience with whatever agent I have been assigned. Highly recommend these folks!

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

The fixed team is outstanding

The fixed team is outstanding. Friendly, patient, highly skilled. They have always gotten the job done with excellence and our website has never been better!

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Website Host & Support Service

I've been using Fixed.net for over 5 years to host and provide support for the technical aspects of my website. They have been excellent throughout, consistently providing a very helpful, prompt and friendly service. I would highly recommend them.

September 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I used the one-off fix option to rescue an old Wordpress site

I used the one-off fix option to retrieve an old Wordpress site that I thought I'd lost forever due to various migrations and security updates. This was really my last attempt before deleting everything and starting again. I was initially concerned about getting a 3rd party involved but I didn't need to worry at all. My agent Dicko was immediately assigned and responded quickly in the chat. He was very clear in what he needed from me and was extremely helpful and understanding. The whole process took less than 24 hours to resolve and Fixed were in contact throughout that time keeping me informed with updates and the fixes they were attempting. Highly recommend to anyone like me that is dealing with an old site where you have lost track of settings and even some host details. Great detective work. Genuinely impressed!

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superstars working in tech

Superstars working in tech. Fast, efficient, skilled, and just simply put 11/10 experience. They deserve a damn raise! Thanks especially to agent who helped me (Dicko, George, Rendy, Varol, and Unggul). I seriously don’t even know how is it possible to provide such service. Can’t even point out one thing that could go better cuz all was better than expected even.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Phenomenal service

Phenomenal service. The agents took the time to look into each issue and fix it. I feel some of the agents could use more training to make sure they follow some more best practice (i.e. re-enabling any plugins they disable) but they took the time to fix everything and got our website back up.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Fixed!

We have been with Fixed for two years now, and we are really amazed. The speed of our web increased by 1025% and the support is more than my words can describe. We are no longer worried WHEN we have issues with our wordpress web: Fixed fixes it it no time. Having Fixed there, is a huge relief for us small companies doing everthing ourselves; running the business, struggling & fixing the web, cleaning the floor and feeding the cat. Now we worry only about running the business - and feeding the cat. Thanks Fixed!

August 26, 2026
Unprompted review

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