FJ Chalke & Vale Motors Reviews 

I would like to thank the team at Mere for their kind support in the purchase of my new Kia Venga.
A big thank you to Danny for his care and support during the process which he made a pleasure. The whole team
we’re very hospitable including the service team who looked after me as I came through the door and immediately made me comfortable and severe me with coffee. Five stars Mere excellent customer service
Knd regards Paul Skinner

I moved to Yeovil area, I drive a new Kia but bought it miles away. I had a technical problem and needed help, I was nervous asking for help, given I didn’t buy the car at Chalkes. I was helped by a young bearded man, Brandon I think was the name, he was very patient helping an older man with the technology, spent quite some time, excellent service.

Our new Nissan Juke purchase has been a delight. We have prevaricated for some months, putting off the purchase of a new car, fearing a minefield. With the help of Matt Newham and Stuart Moore’s invaluable advice incorporating endless patience, we needed have worried. Thank you both for alleviating our fears and guiding us through the process with immeasurable professionalism. No pressure, just complete peace of mind. Thank you.

Steve Way was excellent, knowledgeable, helpful and even kept us informed of progress on our new car whilst my wife was in hospital. All staff are brilliant, cant recommend highly enough. And new car is fantastic. Thank you.

I had a poorly MG5 and phoned Hanna Mullings at F J Chalke in Yeovil and she went above and beyond to help me. I took the car into Yeovil and they managed to look at the car and do a software upgrade which we are hoping has sorted out the problem.
Thank you F J Chalke and thank you Hanna Mullings.

I was happy with the service at FJ Chalke MG Yeovil because we found ourselves in a complete jam when our car broke down over the Ironman Weymouth weekend, leaving us stranded five hours from home. With just two days to go before one of the biggest challenges of my life, dealing with a broken-down vehicle and wondering how on earth we would get back was the absolute last thing I needed on a Thursday.

Luckily, we spotted a car online and called the dealership, explaining our stressful situation to Neil Silford. Thankfully, the vehicle was ready to be viewed and purchased quickly. We booked a viewing and a test drive with our fingers firmly crossed, as we had no Plan B and I honestly did not even know if buying a car in a single day was even possible.

To cut a long story short, Neil was brilliant, the car was brilliant, and all the stars aligned. I could hardly believe that from the moment we walked into the dealership to the time we drove away in our new car took a mere one hour and ten minutes. Unbelievable!

We were back at our Airbnb like nothing had even happened. Thank you so much to Chalke MG Yeovil and especially to Neil for making the entire car-buying transaction so seamless, fast, and stress-free when we needed it most.

I had bought a Kia eNiro on Cinch, but the car came without a battery certificate. FJ Chalke, the Kia dealer in Yeovil, run a battery health check for me - completely free! And I had never been here before. The whole process only lasted about 20 minutes, whilst I enjoyed nice cup of coffee. Very friendly staff, excellent service.

Absolutely appalling customer service from Nathen Clark, the so called after sales manager. In fact there is no after sales support at all, just broken promises- the director is not much better.
The Wincanton branch are happy to sell you a car, but when that car goes wrong and has faults once it leaves the forecourt, forget it!
I bought a hybrid from them which suffered electrical faults since purchasing it, leaving myself and my vulnerable daughter in the middle of nowhere for hours at a time.
Each time I took it back to the garage I was promised it was fixed, but it was not!! It would break down again and again. It was only when the breakdown guy advised me to go to the finance company and Nissan UK to take the matter further that they took notice.
Then they started to take it seriously, over 3 years of the car being faulty!!
They finally replaced the battery, which they had already done with other customers who had the same fault, why not me?
Absolutely disgusting to leave a lone female and her daughter with a car they sold to me with a fault they knew was there and do nothing about it for over 3 years!! We would be left in the dark on our own in the middle of nowhere waiting for breakdown services.
Even now I am still fighting for my rights to reject the car almost 4 years later!
I cannot believe how badly they treat their customers and show no remorse, empathy or solutions for selling a faulty car. I have not once received an apology.
I will not be buying from them ever again and neither will my friends and family.

FJ Chalke Nissan Yeovil were really helpful and I'd recommend them because staff are very friendly and professional. Everything was clearly explained and all the functions of the car were explained when I collected the vehicle which was great as I had only driven older cars before.

On of the most professional organisations I have dealt with in 60 years of driving. Thank you.

Great at selling cars but the after service is totally rubbish. I am awaiting a call back from 06 May 2026.

booked a service ; all fine. Phoned a few days before to see if I could arrange an earlier time;told "no" they have a slot booking system and my service is scheduled for 1.5 hours; all fine. Arrived today at 9.00, booked in by Jackie. At 10 50 I asked about the status of my car-20 minutes late and was told that the service did not start till 9.30. Eventually got the keys at 11.15 and asked for the service manager to call me; he appeared almost immediately, introduced himself as "service manager" no name supplied and said the reason for the delay was that they had to install updates. I pointed out that there had been zero comunication throughout my stay. He could only appear rather brusque & a little irritated.

It is called customer service for a reason; service!

really could do better

I recently purchased a Tesla through Dave at Kia Mere, and I can honestly say the entire experience was exceptional from start to finish.
Dave was fantastic to deal with – knowledgeable, approachable, and genuinely committed to making the process as smooth and straightforward as possible. Nothing felt rushed or pressured, and he was always happy to answer questions and guide me through the details.
What really stood out, though, was the whole team at Kia Mere. Every single member of staff I interacted with was polite, professional, and welcoming. It’s clear there’s a strong culture of customer care across the dealership.
A special mention has to go to the sales team, who were superb throughout – attentive, efficient, and a real credit to the business. They made what can often be a stressful purchase feel easy and enjoyable.
I wouldn’t hesitate to recommend Dave and the team at Kia Mere to anyone – a genuinely top-class experience.

Hello Again ,
Just got my handover of the new micra today,from the Yeovil site,
Very happy with the support from Ben,nice chap, I apologize for my nissan head office exchanges, but it did work ,and the software and issues were resolved, on that put behind, wonderful driving lesson part 2 , and onward now to the nicely presented car, and lovely fitted cam impressive!, so thank you very much for understanding and prompt service,looking forward to a coffee in the future.
Well done Ben,and of Course F.J.Chalke of Yeovil
Kind regards
Mark Appleyard

Absolutely first class sales person, full of knowledge about the vehicle and the buying process. Would definitely buy from him again.

Another positive visit to the Mere dealership. Needed the service department today. As always great customer service. Thank you

I recently bought a used Nissan Qashqai Tekna+ from F J Chalke Ltd, and I would highly recommend them to anyone looking to purchase a car. The customer service I received was fantastic from start to finish.

I’d especially like to mention Stuart Moore and Matt Newham, who were both incredibly helpful throughout the entire process. They were always responsive to any questions I had via email or phone, and just as great to deal with in person.

They made the whole experience smooth and stress-free. I would happily buy from them again and wouldn’t hesitate to recommend them to others.

Daniel and his team were great nothing was a problem

Not happy with the customer service here. I was promised a call back with regards to our MG5 (still with 3.5 years remaining on the 7-year warranty) 'radio module disconnected'. This is the second time we've experienced this issue and we are just trying to get it sorted out ASAP. It's not their fault but to run around chasing a call-back that was supposed to happen yesterday is not a good experience. Hopefully someone will call me back tomorrow...