fleetcard.com.au Reviews 

Very disappointed with FleetCard. The fees were much higher than expected, so I cancelled the service almost immediately due to misleading pricing. Despite this, I was later charged unclear overdue fees. I contacted support several times, but they made no effort to resolve the issue. Poor transparency and disappointing customer service.

Worst Company EVER. Never activated my cards due to not seeing any value and they started charging me monthly on INactivated cards!

Giving one star because there isn't a lower option. I'm so glad I read these reviews. I applied for a Fleetcard account - Only because i was contacted by the rep Max. He said you have applied for a card. No I didn't - I only looked on the website and put a couple of details in. And they have grabbed that. Well I applied, then they wanted this that and the other thing. ID of all descriptions. I was starting to think I got scammed, so I rang the number on their website. The person who answered the phone said the rep was sitting next to her. He says sorry, I didn't get back to you yet. This has been going on for two months now and still no further advanced. Dozens of emails and calls and nothing. Left him a message to say I want to cancel. I'm concerned that they have all my personal information. I got an account with Woodham petroleum - it took a phone call and two days - up and running and the best customer service ever. Stay far away from Fleetcard. Glad I never got too deep in.

This is the worst fuel card service i have ever come across. If your thinking of using this service be prepared to be rorted. I only wished i had worked it out a lot earlier, im now with another company that doesnt f*** you with pineapples. VERY BAD EXPERIENCE THANKYOU FLEETCARD.

Worst company ever for small business fuel cards stay clear at all costs.
Called 3 months in a row to fix my direct debit, Nothing had been done. They kept cutting off fuel cards with no notice. I would pay straight away and then would take them 2-3 weeks to reinstate,

No loyalty to ongoing customers. They advertise high discounts and low card fees but won't extend these to current clients. Since opening our account they have raised our card fees and added on additional fees and won't give us access to the benefits they offer for new customers.

Harrassed by pushy sales staff on a sign up campaign to join up with promises of cheaper fuel and convenience recieving continual calls.
I caved and decided to give it a go I should have trusted my intial judgement and stayed clear of fleetcard.
Then faced a job loss due to cut backs in staff thanks to the useless running of our country by the Labor government.
Contacted their credit team explained my circumstances and said I would pay it asap which I did ,but am now still recieving letters from recoveries corp to pay their fees.
1 never entered into to contract with recoveries corp.
2 Bill was paid in full.
3 did not speak or reply to recoveries corp due to no contract with them.
In the end it cost more for fuel because of the fees and bullshit and time involved.
Benifit was definately zero.
Convenience debateable
Headache not worth it

Honestly not enough 1 star reviews. Scam company, $500 in fees per month is just criminal. Wish I'd seen more reviews before I signed up

They where the worst experiences just trying to set up an account they this company. Don't waste your time,you can't get hole of the rep that is dealing with you account and no one can give you any answers. I told them to stick it in the end.

PLEASE PLEASE STAY AWAY FROM THIS COMPANY nort the best company and they do not safe you any money only cost you more to use. The fees add up and the customer service is terrible and the staff are rude and abrupt and do not listen and are only interested in you staying with the company, dont make the same mistake as my company

Fraud is easy with the fleet card, no security in place to stop any vehicle using the card even though the card is assigned to a specific rego

THE OVERDUE FEES ARE OUTRAGEOUS AND SHOULD NOT BE ALLOWED

THIS COMPANY IS A SCAM AND SHOULD NOT BE IN OPERATION AND THE EMAILS THEY SEND ARE RUDE AND ABRUPT

They lie, they out source their sign ups and do not stand by anything you are told on sigh up. They over charge and add fees I am still trying to understand and do not take any ownership at all AVOID AVOID AVOID

DO NOT USE THIS COMPANY.

They set up a direct debit without our consent and withdrew funds after we had already paid our invoice in full. We are still owed $1,659.02 and have received no resolution.

Communication has been extremely poor. We dealt with Reza, who repeatedly failed to understand a very simple email, which only added to the frustration.

Despite multiple attempts to resolve this, we have had no meaningful response.

We have now escalated the matter to the ACCC.

Customer service is completely non-existent. Avoid this company at all costs.

A representative from Fleetcard called my company out of the blue a few weeks back. They asked if i already utilised a fuel card service and i stated i did, which company and that i got a discount with that company. They went on to say “i don’t think you are getting a discount because that company doesn’t give customers discounts”. I was immediately uninterested because i didn't appreciate that response.. i pay the bills, i know if i get a discount or not! Then they continued to try to sign me up to Fleetcard and “reserve” some fuel cards for when I continue the sign up process. I told them to send through some info so i can take a look at what they actually offer.
I got the email, read through and was not interested in signing up, i emailed them back.
That afternoon.. they rang again asking how i went with looking over the email, i said i had emailed back to say not interested and they played dumb, i continued to tell them that i was not interested and they asked me to send through a recent bill from my current fuel card so that they could see the discount we get, i said okay just to get them off the phone..
i emailed again to say, we are not interested!!
I never heard back
Then i got another again phone call a few days later, they played dumb again stating they hadn’t received my email!! But as soon as i mentioned i had emailed, they found the email within 2 seconds.. makes no sense
They are so persistent on us signing up, and actually told me “i dont agree with you that you would be getting a discount currently”
They are so incredibly rude and pushy.. no way would i sign up even if i did think i could get a better discount! Horrible company..

Horrible company to go through they need a lesson in customer service and response, if I could give them 0 stars I would. One of their customer service representatives fabricated information that was never said and even though there’s email trail to prove the lies she made up they still won’t take accountability for it and won’t respond no matter how many emails to you. Highly advise businesses to read reviews first before deciding on them

Very good concept and product, unfortunately, a poorly run business.
Crazy high fees for any misstep or departure from the agreement.
I had setup a direct debit request to avoid the $178 + interest charge late fees, for being a day overdue on the bill, they clearly didn't set up the direct debit and they still have the nerve to sting me with the fees. After paying the bill (less the erroneous fees), the next month has the erroneous fees carried forward, plus another fee for not paying the fee. All this while failing to respond to my emails in an attempt, on my part, to resolve any issue.
I unfortunately think that the poor communication is a part of the business model and creates this cycle of 'automatic' additional fees.
The idea of using any servo for a fleet of vehicles and having all of the receipts and figures together in one report is amazing. Most of the fuel savings they offer on sign up quickly dry up and the add in some additional fees (like $3.50 per transaction at BP), which turn a small a little win into a little loss. The card fees go from the introductory offer of $1.50 up 400% to $6/card/month, which can be notable for a smaller user like myself (not a big deal if you have a large account).
I read the large amount of poor reviews before signing up and naively thought that if I play by the rules etc that I could wield the Fleet Card to my benefit... alas, the reviews are spot on. Good reviews for good product, bad reviews from those who have ever had to deal with them to resolve any issue or missed a bill payment.
I think for larger customers, this product could be workable. For anyone spending less than $5k-$10k on fuel a month, the fees are just prohibitive. I really wanted it to work for my business, but sadly, could not.

Staff are always helpful. The portal is easy to use and generate reports for all our vehicles.

Great communication , sometimes you need follow up to keep on track this is helpful. Staff help to make a agreement that suits our business.

Fleetcard has been a great relief to the management of our vehicles in our fleet and our staff on the road.
It would be beneficial in future to know which service stations charge a surcharge in advance.

Easy to chat too
Any issues handled straight away

They as a company the staff has been very understanding and also very helpful over the years I would recommend everybody use fleetcard as the fuel credit provider