Fleet Evolution Reviews 

139
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and always ready to answer any questions right away. Many consumers also highlight that the entire vehicle leasing process feels remarkably smooth, well-organized, and straightforward from the initial order all the way through to final delivery. However, some people mentioned facing frustrating delivery delays, with several estimated vehicle arrival dates being pushed back unexpectedly. A few other people also felt that communication could be inconsistent and slow when trying to sort out problems after receiving their car.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth ordering process and consistently clear... See more

Staff

Clients share positive opinions on staff, frequently praising the team for being helpful, professional, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting smooth handovers, friendly drivers,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My car from Fleet Evolution is through the salary sacrifice scheme. A couple of things were missed from the quote so the price initially kept going up - a breakdown of the cost (including optional e... See more

Rated 4 out of 5 stars

When ordering my car there were some initial hiccups, but there was lots of opportunity to speak to the team at Fleet to sort the issues out, they were always available to help. Since receiving my car... See more

Rated 4 out of 5 stars

Overall good experience. Quotes varied on a regular basis so therefore what colleagues were able to have on the same salary others didn't qualify. Selecting cars needs to be more transparent. Team i... See more

Rated 4 out of 5 stars

Ordering was very straightforward and communication throughout was clear. I received regular email updates on the delivery schedule, which helped manage expectations. The team also arranged for m... See more


Company details

  1. Leasing Service

Written by the company

We are Fleet Evolution, employee benefits experts and leading providers of salary sacrifice schemes. We formed back in 2010, and just a year later we launched the UK's FIRST all-electric salary sacrifice scheme! Back then, you were pretty limited to just the Nisan Leaf, but now there are so many more electric vehicle options to choose from! It's our mission to get as many people as possible into cleaner, greener cars through our salary sacrifice scheme! It could be the general employee taking on a new electric car through the scheme, or an essential user going green for the planet! Reduced tax rates and low monthly costs, you're saving more than just the planet, your wallet will thank you too! Put simply, we make green cars more affordable to take on and run compared to that of a 5-year-old diesel car, all with no cost to the employer and no leaver risk! The scheme is free to implement, all you need to do is get in touch, define your rules around the scheme, and get your employees quoting! Happy employees, happy employer, happy planet! Whether you employ 3 people or 10,000 people, we want to help you move to electric!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(139)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been really happy with the service…

I’ve been really happy with the service provided by Fleet Evolution. The communication throughout has been excellent, with regular updates and prompt responses to any questions. The whole process has been smooth, straightforward and well managed from start to finish.

It’s been a pleasure dealing with the team, and I’ve been really impressed with the level of customer service. I wouldn’t hesitate to recommend Fleet Evolution to anyone looking for a hassle-free experience. Thank you!

November 10, 2026
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Rated 1 out of 5 stars

Poor

Ordered a used vehicle. Communication in purchase stage was slow and questions needed to be repeated a few times.
Upon delivery I immediately noticed the alloys were disgraceful, massive chunks taken out and scratches virtually the whole way round on all 4 tyres.
The car was delivered without a valet clean and even had rubbish from the previous owner still inside and feet marks everywhere.
There was only one key delivered with my car.
Upon pointing out that surely the previous driver was charged for these issues and I would like them repaired too I have been ignored.
Since addressing my complaints I have basically been ignored and nothing has been done to even try and address them. I have not even been given anything highlighting the multiple issues with the car. The alloys, a seat with a scratch, the wingmirror with a dent and yet nothing given to me highlighting the problems before delivery or even post delivery with me asking for it multiple times.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from ordering through to delivery. The information on the available vehicles was very clear and comprehensive, making the choice of the correct vehicle for me very easy. Communication was very good, with a quick response to any questions that I had and I was kept informed on delivery date. I would highly recommend using Fleet Evolution for your EV car needs.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Both the delivery of the interim vehicle the pick up of it and the delivery of the new vehicle were all on time. Very simple process with currently no issues.

November 3, 2026
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Rated 5 out of 5 stars

Great company to use!

I have just taken delivery of my second car with Fleet Evolution through my company's salary sacrifice scheme and couldn't be happier. They keep you up to date with delivery and build schedules and wherever possible meet the delivery date (which can be subject to change depending on the manufacturer's timescales). For both of the cars I have had they have done everything to ensure I have had my cars on time which has worked out well.
For any questions on the car and maintenance they are super reactive and it's very easy to book in for services/MOT's with the suppliers they use.
I would definitely recommend them as a great experience all round. Thank you

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a great experience with Fleet Evolution throughout my lease process. The team was professional, responsive, and kept me informed at every stage. They answered all my questions promptly and made the entire process smooth and straightforward. I would highly recommend Fleet Evolution to anyone considering a salary sacrifice lease vehicle.
Ahmed Metwely

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been using Fleet for over three years now and am now on my second EV car with them. I have interacted with a number of staff in different departments and they have all been incredibly helpful and professional. They come highly recommended!26

October 20, 2026
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Rated 5 out of 5 stars

Great experience

Great experience. The staff at driverline - fleet evolution have been extremely helpful throughout the process. Informative and if anything changed along the way they’d be sure to assist the best they could. The handover of the pre contract list vehicle has been smooth looking forward to receiving my new EV order soon. Thanks for all your help.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of the Vehicle

I was very pleased with how quickly my new company car was delivered to my home address. On the day of delivery, the driver called to inform me that the car would arrive after 3:00 pm. As I had an appointment at 4:00 pm, I asked whether it would be possible to deliver the vehicle before 3:00 pm.

To my surprise, the driver called again at 11:00 am to say that he would be with me within 30 minutes. True to his word, the car was delivered at 11:30 am. I was extremely impressed with the excellent service and flexibility shown in accommodating my request.

September 25, 2026
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Rated 5 out of 5 stars

My experience with Fleet Evolution to…

My experience with Fleet Evolution to date is extremely positive. From start to finish of the process they made it feel simple and easy to deal with at all times. Especially Charlotte who went above and beyond in my own personal experience.

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

It's now September...and still waiting.

It's now September...and still waiting.
They promote EVs as 'quick & efficient' - this certainly isn't the same for their own company.

September 8, 2026
Unprompted review
Fleet Evolution logo

Reply from Fleet Evolution

Thank you for the third review on the same matter, Totally understand the frustration here but as explained this is a salary sacrifice car scheme, the employee 'requests' an order but a formal order then needs to be signed by the employer who are our customer. With stock cars this needs to be urgent but unfortunately this was not the case. This is so extremely rare it is very easy to know the actual complaint which means we can be very specific about the reasons for delay. We desperately want you in the right car at the right time at the right price, we have nothing to gain by delaying our end and I am delighted delivery has now been offered. Please delete the other 2 negative reviews on the same matter, appreciate you have in your mind a genuine complaint and we could have informed you of delays employer side, sincere apologies we will ensure after 72 hours we make the employee aware of any employer side delays

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Rated 5 out of 5 stars

Amazing throughout the whole process

Amazing throughout the whole process. Due to the car I ordered being in high demand it could have been a long waiting time, the fleet team provided me with a pre contract car until the car I ordered arrived. Amazing service throughout, Fran and Amy are a credit to the business.

Highly recommend ordering with them.

Additionally the company who delivered the car were exceptional (TPC Transport)

August 11, 2026
Unprompted review

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