They delivered the flowers and the “out of home” card to the wrong address. After many phone calls and emails over more than six days, they still refused to issue a full refund or send a fresh bouquet... See more
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I ordered a mixed plant arrangement, Designer's Choice. The arrangement was delivered on time. I think the chosen florist in USA really did excellent with trying copy the Arrangement. It stated... See more
Our sister is in the Netherlands and we are in Australia we find ordering from a dutch florist to give fresher flowers at better prices the flowers were her birthday present and we have used this flo... See more
Company replied
I ordered flowers from abroad and the website navigated easily, payment was straightforward and the bouquet was gorgeous. It got delivered as promised on the same day (I ordered in the morning). I ord... See more
Company details
About Koninklijke Fleurop
Written by the company
We bezorgen in heel Nederland. En in de rest van de wereld trouwens ook. Want overal zit een Fleurop bloemist. Jij bestelt jouw boeket, een bloemist in de buurt maakt en bezorgt het. Op een moment dat jij kiest. Altijd vers. Altijd geschikt met liefde, creativiteit en vakmanschap. Wij zijn Fleurop. En we staan voor je klaar.
Op werkdagen voor 14.00u besteld = dezelfde dag persoonlijk bezorgd. (op zaterdagen voor 12.00u).
Wij geven 7 dagen vaasgarantie. Niet tevreden? Stuur ons dan binnen 7 dagen een bericht met foto's van het boeket.
Contact info
De Schutterij 1, 3905 PJ, Veenendaal, Netherlands
- 0900-1501
- info@fleurop.nl
- www.fleurop.nl
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Wrong delivery date
Flowers were delivered the day before the requested delivery date and were not looking great when presented to the recipient.
Flowers looked nothing like the…
Flowers looked nothing like the picture. Much smaller and basic. I guess they're busy for mother's day but for the price I paid and the picture on the site I expected more. Do not use this service!
Beautiful flowers
Beautiful flowers, delivered on time. Wonderful service.
Every bouquet is always beautiful and…
Every bouquet is always beautiful and delivered on-time. Your website is also easy to navigate.
Great experience
Great experience! The flowers were delivered on time and looked even better than expected—fresh, vibrant, and beautifully arranged.
Reliable service and high quality. I’d definitely order again!
No flowers were delivered
They delivered the flowers and the “out of home” card to the wrong address. After many phone calls and emails over more than six days, they still refused to issue a full refund or send a fresh bouquet. They claimed the recipient’s address was unclear, even though clear delivery instructions were provided in the order notes, along with both the recipient’s and sender’s contact details. Make a good decision for yourself and avoid this company
They called me to double-check my…
They called me to double-check my order, which is very kind of them to ensure my order is correct.
same day delivery
Great that the bouquets can be delivered on the same day - on a Saturday even - if ordered before 12!
Really bad at international delivery
I ordered a bouquet of sympathy flowers for my sister in law who's dad passed away in February. My sister in law lives in the US and I saw that Fleurop collaborate with florists internationally and could deliver the bouquet the next day after her father passed away. After more than 2 weeks no bouquet had arrived. Then the funeral passed and still there was no bouquet. At this point I had left 2 emails asking what is happening and it still took them over a week to get back to me. The US branch then contacted me and told me that they had attempted the delivery in February but they couldn't get past the gate. I only found out about this in mid-March! Finally they delivered the bouquet after 2 days. The bouquet was beautiful but the customer service was absolutely snail pace and it was abysmal that they did not notify me of the initial failed delivery so, for me, it was a bad experience overall. Specially because these flowers were sympathy ones! I will never use this company again. Disappointing.
Very bad
Very bad! Not recommend. They left the flowers to neighbours, my friend got them after two days and half and they were all wilted!
It’s expensive and probably not value…
It’s expensive and probably not value for money. But then it’s one of the few services that you can send flowers (which is a luxury)
I must pay twice because of a problem in the system
I ordered flowers, but the Billink site wasn't working properly, causing me to receive an error message repeatedly.
A few days later, I received two invoices to pay, and the recipient received exactly the same flowers, card, and chocolates twice (which is all quite expensive).
After emails and phone calls, everyone blames each other, and ultimately, I have to pay for the mistake myself.
That is the downside of a pool of shops – no one has control or oversight of the system, so no one takes responsibility, even if it is strange that two identical orders are in the system (to the same person on the same day with the same text/card and the same chocolates). No one sees that.
So, my advice: be careful, because if you are unlucky, you might accidentally create two orders
From Greece to Rotterdam
Thank you for sending chocolate and flowers to my child from Greece to Rotterdam!
Honestly the best place to buy your…
Honestly the best place to buy your loved one something special. So reliable and my go to place in the Netherlands to buy a gift for my loved one even though I’m not in the Netherlands 🥰🥰🥰🥰 Fleurop is the BEST!
Very easy and efficient service
I tried to set the delivery date for…
I tried to set the delivery date for 14th February, but they confirmed to me when I placed the order for 13th, so I took it. Because of that later I had to change the delivery address, but to my surprise they didn't deliver on the 13th, they delivered o 14th, luckily my wife went to work that they and was able to receive it. I have no complaints, just some clarity would had helped. I used other websites for this and so far I'll give this one another try precisely because they were efficient even after the confusion.
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