Goflex Reviews 

196
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly polite, hardworking, and exceptionally careful with all kinds of heavy and fragile household belongings. People also appreciate the smooth overall coordination, highly efficient execution, punctual arrivals, and surprisingly affordable pricing compared to alternative moving quotes. Some reviewers were not happy with occasional scheduling delays, disorganized communication, and unpunctual arrival times that severely disrupted their moving day plans. A few consumers also mentioned frustrating experiences with unhelpful customer support, lack of transparent grievance processes, and difficulties getting timely assistance when resolving issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly professional,... See more

Service

Reviewers highlight ambiguous aspects of service, noting that while many customers praised punctual arrivals,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team for being... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praised punctual... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight affordable rates, transparent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flex moving storage is so disorganized and two of the three movers sucked. Jerry Washington was the only mover who went above and beyond for me. Hes the only reason why im giving a 4 star rating becau... See more

Company replied

Rated 4 out of 5 stars

Flex has made my move from Houston to Austin so seamless. The prices was affordable(I was able to move, store, and unpack my things all with the same company). The team who helped me move out and move... See more

Company replied

Rated 5 out of 5 stars

Oscar, Roberto, Sanders were very helpful with my move to my new home. Disassembly and reassembly of furniture, taking care of where everything goes, and going above and beyond with our move. Would re... See more

Company replied

Rated 5 out of 5 stars

This was the easiest office move that I've ever experienced. The movers packed and safely moved executive office pieces and numerous miscellaneous items. They showed up on time and completed the move... See more

Company replied


Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company

Written by the company

Full-service moving at a price you’ll love. Plus, storage, on demand delivery, and labor-only help — everything you need on moving day.


Contact info

4.1

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(196)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Antonio and Derrick are the best!

Antonio and Derrick are the best! They were so helpful, friendly, and were generous by helping other people in the process!

November 8, 2026
Unprompted review
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Reply from Goflex

We are so glad to hear that Antonio and Derrick delivered such friendly, helpful service and went the extra mile to support others along the way. Having dependable professionals on our moving crew ensures every detail is fully under control and handled with genuine care. Thank you for choosing Flex, and we wish you all the best settling into your new space!

Flex Customer Support Team

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Rated 5 out of 5 stars

Jimmy and Mike thank you for a great …

Jimmy and Mike thank you for a great service on Jimmy great kind respectful person I'll recommend this company no doubt they were on time and price was also very reasonable...

October 24, 2026
Unprompted review
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Reply from Goflex

We are delighted to hear that Jimmy and Mike delivered on-time, respectful service and made sure everything went seamlessly with your move. Delivering clear, reliable help at a reasonable price is exactly what our moving crew strives for on every job. Thank you for the recommendation, and we wish you all the best settling into your new space!

Flex Customer Support Team

Rated 1 out of 5 stars

Move was scheduled for Saturday between…

Move was scheduled for Saturday between 11-2 One mover showed up at 11:30, told me he was going to pick up the second mover and never showed back up till 3:45 with no one another guy showed up. He stayed for an hour and then left. So that left that one mover by himself he sat outside on the trailer, just looking at me for two hours, waiting on them to call him back to send another mover they call me, told me another mover was on his way, it was gonna take him an hour then they finally called back at 10 PM Saturday night and told me no one is coming. They had to reschedule my move for Sunday between 8 and 10. Two totally different guys showed up. They was pretty decent. They eventually finished my move at 5 PM on Sunday. A lot of things were destroyed. 100 inch TV, a 85 inch TV, and a 70 inch TV. My bed frame, my desk, my dining room table three chairs after everything was settled they only offer me $235 in a refund back for the damage items. My 100 inch TV alone cost me 1800. Whatever you do, stay away from this company. They are horrible. They are trash. They hire guys that will destroy all your items and they will not pay you for it. beware, stay away from them. Do not use them at all.

October 31, 2026
Unprompted review
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Reply from Goflex

Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to support@goflex.com; we’ll be able to access your account and look into this further.

Sincerely, Flex Customer Support

Rated 5 out of 5 stars

Shane and Sam were great and very safe…

Shane and Sam were great and very safe and timely with my move. Very impressed with the speed and attention to detail!

November 7, 2026
Unprompted review
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Reply from Goflex

We are delighted to hear Shane and Sam delivered such a timely, safe moving experience with great speed and attention to detail. Having dependable professionals on our crew ensures every stage of your move stays fully under control and handled with precision. Thank you for choosing Flex, and we wish you all the best settling into your new space!

Flex Customer Support Team

Rated 5 out of 5 stars

James and Prince were amazing!

James and Prince were amazing! They called about an hour before arrival. Got there early, and immediately got to work! They were quick, efficient, and wonderfully kind! I would definitely book them again!

November 7, 2026
Unprompted review
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Reply from Goflex

James and Prince were amazing! They called about an hour before arrival. Got there early, and immediately got to work! They were quick, efficient, and wonderfully kind! I would definitely book them again!

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Rated 5 out of 5 stars

I had a wonderful experience with Flex…

I had a wonderful experience with Flex Moving & Storage Charlotte, NC. The team was so friendly, professional, and helpful. They made the entire process easy and stress-free. I truly appreciated their care and hard work. I would definitely recommend them!

October 16, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear you had such a wonderful experience with our local team at Flex Moving & Storage in Charlotte, NC! Delivering friendly, professional, and attentive service is always our focus, and we are glad our crew made the entire process so easy and seamless. Thank you for your recommendation, and we wish you all the best settling into your new space!

Flex Customer Support Team

Rated 5 out of 5 stars

Absolutely

Absolutely! I would make this warm and enthusiastic while highlighting how each person contributed to making your move such a wonderful experience.

⭐⭐⭐⭐⭐

I cannot say enough wonderful things about Flex Movers and their team! From beginning to end, the entire experience was exceptional.

Jesse was wonderful with the phone calls and coordination, and Andre and Charles were fantastic throughout the move. They came to my home, carefully packed and loaded my U-Haul, and then met me at my new apartment to unload everything.

What could have easily been a stressful day turned into a fun, relaxing, and completely seamless experience. Everyone was professional, friendly, hardworking, and genuinely enjoyable to work with.

It’s not often that moving can be described as a great experience, but this team made it exactly that!

A huge thank-you to Jesse, Andre, Charles, and everyone at Flex Movers. I would highly recommend them to anyone looking for outstanding service. You made my move so much easier, and I truly appreciate it!

I especially love the thought that what could have been a stressful day turned into a fun and relaxing experience. That’s a wonderful compliment to a moving company! ❤️

October 29, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear that your entire move was such a fun, seamless experience from beginning to end! Jesse will be so glad to know her coordination kept everything running smoothly, and Andre and Charles will be proud that their careful packing, loading, and unloading made moving into your new apartment completely relaxing. Thank you for recommending Flex, and we wish you all the very best settling into your new place!

Flex Customer Support Team

Rated 3 out of 5 stars

Movers great , company not so great

First I want to say the movers were great and did a quick and solid job. Ty and team were knowledgeable and nice. The driver helped with the move as he could and was good also. I’m writing this review four days after my move so I’m not remembering the driver‘s name or the gentleman that helped Ty do the move. So ultimately the moving staff was great but the company itself not so great. They did not have enough drivers on hand and my move was supposed to be set between 8 AM and 11 AM and the drivers did not get there until 4:30 PM so we’re basically moving in the dark. The Flex, please were nice as they should be since they messed up with their drivers so I can say I’m very disappointed with the company itself so I had only a certain amount of time off from work and the late arrival pushing my move back, was a inconvenience. At one point throughout the day as I was calling to see when the driver would arrive. They were willing to cancel the move. They were trying to find drivers throughout the day, but they should’ve been more well prepared so again Ty and his team were greater we give them five stars Flex Movers a hole I would give them probably two stars so I gave 3 stars to go somewhere in between. Also, because we were removing late at night, two of my shelves from my television stands, are missing because they were dark cherry wood, and probably could not be seen at the back of the truck and therefore my TV stands is not functional as it was as I had picture frames on the shelves in the TV stand.

November 2, 2026
Unprompted review
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Reply from Goflex

We appreciate you recognizing Ty and the team for their hard work, but predictable scheduling and reliable logistics are fundamental standards of our service. Our would like to look into your service details to get this resolved for you and address your concerns directly. Please send us an email to support@goflex.com with your Booking Confirmation Number in the subject line so we can review your file and assist you immediately.

Flex Customer Support Team

Rated 5 out of 5 stars

Mike Tober and his crew is amazing and…

Mike Tober and his crew is amazing and did a wonderful job way to go GOFLEX i appreciate all you guys do

November 6, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear Mike Tober and his crew delivered such wonderful, capable service to make your move a success. Having dedicated moving professionals handling every detail ensures the entire process stays organized and running smoothly. Thank you for choosing Flex, and we wish you all the best settling into your new space!

Flex Customer Support Team

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Rated 5 out of 5 stars

Wonderful moving experience!

Wonderful moving experience provided by Ruperto, Tyrone, and Malik! Took great care with all my mom’s belongings! Highly recommend.

November 5, 2026
Unprompted review
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Reply from Goflex

We are so glad to hear that Ruperto, Tyrone, and Malik provided such a wonderful moving experience and took great care of your mom’s belongings. Having capable moving experts who oversee every detail ensures family moves like this stay completely smooth and dependable. Thank you for the high recommendation, and we wish your mom all the best in her new home!

Flex Customer Support Team

Rated 5 out of 5 stars

Ruperto and team did a great job

November 6, 2026
Unprompted review
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Reply from Goflex

We are so glad to hear that Ruperto and the team did such a great job handling your move! Our moving specialists take pride in managing every step with precision and care to keep your transition smooth from start to finish. Thank you for choosing Flex, and we wish you all the best settling into your new space!

Flex Customer Support Team

Rated 5 out of 5 stars

Rupert’s and his team was awesome

Rupert’s and his team was awesome

November 6, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear that Ruperto and his moving team delivered such an awesome experience for you! Having our crew oversee every detail with dependable care is exactly how we keep your move smooth and simple from start to finish. Thank you for choosing Flex, and we wish you all the best settling into your new space!

Flex Customer Support Team

Rated 5 out of 5 stars

Flex moving for Wynn family

Oscar, Roberto, Terrance, and other guy was efficient, fast, and makes my moving easy. They was very friendly and courteous. I will use them again. Keep up good job.

November 4, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear Oscar, Roberto, Terrance, and the rest of our moving crew made your move so easy, efficient, and fast. Having a friendly, courteous team handling every detail ensures the entire process stays smooth and fully under control from start to finish. Thank you for choosing Flex, and we look forward to assisting you again on your next move!

Flex Customer Support Team

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Rated 5 out of 5 stars

Peace of Mind

From start to finish the 3 young men moving our household items were amazing. Very kind, caring, respectful, and professional. They moved quickly but with care. Even though it was towards the end of the day they were still smiling and patient with our indecisions on where to place furniture. I most definitely will recommend Flex to others

November 4, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear our three-person moving crew took such kind, professional, and patient care handling your household items from start to finish. Delivering attentive service—right down to placing every piece of furniture exactly where you want it—is how our team keeps every stage of your move completely seamless. Thank you for recommending Flex, and we wish you all the best settling into your new home!

Flex Customer Support Team

Rated 5 out of 5 stars

Stop searching, this is the company you want.

If youre looking for a mover, this is them. Both movers were very very professional. Also very careful with all our items. Also punctual with arrival times also. Seth, Marlon, and Jos were overall great and I’d give a 6 star if I could.
NOTE: this was my first time moving with them and I am not affiliated in any way at all with the company. Just giving credit where it’s due.

November 6, 2026
Unprompted review
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Reply from Goflex

We are thrilled to hear that Seth, Marlon, and Jos provided such professional, punctual service and handled all of your items with total care. Delivering a smooth, predictable moving experience from start to finish is exactly what our crew aims for every time. Thank you for choosing Flex for your first move with us, and we wish you all the best settling into your new place!

Flex Customer Support Team

Rated 5 out of 5 stars

Tavious and Jose We’re very…

Tavious and Jose We’re very professional and fast. The customer service with this company was amazing I would definitely recommend them and use them again. Great job guys

November 5, 2026
Unprompted review
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Reply from Goflex

Thank you for the fantastic recommendation! We’re thrilled to hear that Tavious and Jose delivered professional, fast moving service and that our customer support team took great care of you. We truly appreciate your support and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Michael and Malik helped us out and…

Michael and Malik helped us out and did. Great job.

November 4, 2026
Unprompted review
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Reply from Goflex

Thank you for sharing your experience! We’re thrilled Michael and Malik provided great moving help and kept everything running smoothly. We appreciate your support and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

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Rated 5 out of 5 stars

Exceptional Experience

The staff Alarick and Mario helped me tremendously during this move. I really had no idea that they would have been so helpful. They wrapped things, prevented items from falling, were meticulous in their attention to detail, and made sure I did not have to lift a finger. From start to finish they made sure I was stress free and happy with the entire process. They responded to every request I made with, "no problem, I've got you". I did not think they could do all that they did as fast as they did without any hangups. I would 100% recommend them and will use them again if or when I have need again!

October 31, 2026
Unprompted review
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Reply from Goflex

Thank you for sharing your experience! We’re thrilled that Alarick and Mario delivered such meticulous packing help and kept your entire move running efficiently from start to finish. We truly appreciate the recommendation and look forward to managing your next move with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Professional, Kind and Hard Working

I honestly can’t recommend this moving company highly enough. Setting everything up with Victor was fabulous. He was great to deal with and made the whole process straightforward from the start.

The moving team were absolutely fantastic. Professional, courteous, friendly and incredibly hardworking. They handled some very heavy and challenging items without hesitation and worked so hard throughout the entire move. Nothing was too much trouble, and their care and attitude really made a difference.

Moving can be stressful, but these guys made the whole experience so much easier. A genuinely great team from start to finish. I wouldn’t hesitate to recommend them to anyone looking for a reliable moving company.

Thank you, Victor and the entire team, for such a great job!

October 14, 2026
Unprompted review
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Reply from Goflex

Thank you so much for the wonderful recommendation! We are thrilled that Victor made setting up your move straightforward from the start, and that our moving team took such great care handling your heavy, challenging items. We appreciate your support and look forward to managing any future moves for you with Flex.

Best,

Flex Customer Support Team

Rated 5 out of 5 stars

Wanted to give compliments to the…

Wanted to give compliments to the movers here in Orlando. They had a challenge of bad weather but still pull through. I’m grateful for them. Would recommend them to others

November 3, 2026
Unprompted review
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Reply from Goflex

Thank you for sharing your experience and recommending our team! Navigating unpredictable Florida weather takes precise coordination, and we are glad our Orlando moving team kept everything on track and pulled through for you. We appreciate your trust in Flex and hope you are enjoying your new space.

Flex Customer Support Team

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