FlexAuto Reviews 

I had a very positive experience as a leasing customer. The whole process was smooth, transparent, and professionally handled from start to finish. Communication was always prompt and helpful, and the vehicle was delivered on time and exactly as agreed. The team was supportive and responsive to any questions I had throughout the process. Overall, I’m very satisfied with the service and would definitely recommend this company.

My experience at the company has been overall positive, with a good working environment and strong collaboration between teams. There are opportunities for growth and gaining new experiences through day-to-day work.

Heard about them from friends that have had a positive experience with them in the past.

All communication has been very friendly and professional -from the moment I first called to express interest to the moment I picked up the car itself.

The car itself was delivered in great condition and I haven't faced any issues.

Definitely recommended.

They are so kind and focused on excellence customer service

Dear Flex Auto Team,

I’ve received your message about the “urgent” payment request.

Let me be clear: I will make the payment shortly. The issue is not my willingness to pay. The issue is that dealing with your company has been consistently painful and unnecessarily difficult.

During the lease the car broke down three times. Each time, I paid for repairs myself because your team either could not or would not resolve the issue within a reasonable timeframe. On one occasion, the car was taken into the garage for a full week and no work was done, because you would neither approve the repair nor authorise the garage to return the vehicle. I still paid the full month’s bill. That pattern of unreachable staff, slow responses, and unclear or contradictory messages has been the defining feature of this entire experience. Your online reviews reflect exactly this, and my experience has done nothing but confirm them.

I returned the car three months ago. I requested a final invoice, which was issued and paid. You then provided a substantial refund about a month ago. And now, out of nowhere, you send an “urgent” demand to claw some of it back. At this point, dealing with Flex Auto feels like it needs to be a full time job. I have better things to do. Leasing a car is supposed to be convenient and straightforward. With Flex Auto it has been the opposite, which is exactly why I am no longer leasing from you. Believe me, it is not urgent for me. If you treated customer support with anything like the urgency you reserve for chasing money, you wouldn’t have the reputation you do.

You may receive emails like this every day, and you may choose to ignore it. But you cannot operate like this indefinitely. A company that is consistently this disorganised, unresponsive, and careless with customers eventually runs out of goodwill, and then runs out of customers. The lack of available staff and the constant communication failures suggest that process may already be underway.

I will pay shortly. Please confirm in writing once your records show the account is fully settled and that there will be no further charges, demands, or follow up messages. I am genuinely relieved to be closing this, and I take real satisfaction in knowing I will never have to deal with Flex Auto again.

Regards,
Adrian Hall

My hiring at the company, as well as the period I worked there, was the most wonderful work experience I've had. Both my colleagues and supervisors were by my side in everything, with kindness and always available, even for the simplest question. The friendliness and directness among employees and the fact that we truly worked as a team was something unique. I would leave my blood family and go to work at the Flex family; the hours passed pleasantly like water, but with quite a bit of work. The salaries and also the financial rewards were worthy of such a company.

Quick attention and prompt delivery of the vehicle.

Selecting a vehicle and going through the process was a breeze, the vehicle was ready in the expected time.

The vehicle itself wasn't exactly new, but served us well.

I see a lot of complains on the site, and now with the experience at the return I understand why.

I've waited a significant time before doing a review, reaching Flexauto via email after you're in is almost impossible, you need to call, and then again they aren't exactly quick there.

I've set a return date, called to confirm, did the payment, and that date returned the vehicle, after that they billed me 2 additional months even while I wasn't using the vehicle anymore. They finally performed a reimbursement and set things right ( it's part of their process where they conciliate accounts ) but that took about 4 months.

In summary:
- The deposit is not refundable, I knew that well and is fully visible at the site and contract.
- Selecting and receiving the car is easy.
- Doing anything with them after receiving the car requires calling them.

Fantastic service! The car was spotless and very reliable. The team was helpful, pickup and drop-off were seamless. Strongly recommend!

The car was great and we experienced no problem with it.
Everyone was really helpful with us,100% recommend!

Great service!The car was clean and reliable.
Friendly staff,smooth pickup and return,no hidden fees.Highly recommend!

Avoid avoid avoid scammers take deposit don't pay back Craig salesman is total liar!I have GT legal advice and taking it from here please don't hire from these it's all lies

If you need any support once you turn the car in, forget it. They'll even put you on hold and then suddenly disconnect you. Their service during the rental wasn't great either, but it was downright awful after you turn the car in. I have a friend who rented from them and had the same experience as me. I'm skepical of their several 3 or 4 word 5 star reviews. There are other better options.

Se hai bisogno di assistenza una volta restituita l'auto, dimenticalo. Ti metteranno in attesa e poi ti riattaccheranno in faccia. Il loro servizio durante il noleggio non è stato granché, ma dopo la riconsegna è stato semplicemente pessimo. Ho un amico che ha noleggiato da loro e ha avuto la mia stessa esperienza. Sono scettico riguardo alle loro recensioni a 5 stelle composte da tre o quattro parole. Ci sono opzioni decisamente migliori.

Great service, very polite and informative employees.
Really positive experience

I am a very happy client about the premium customer service that I had for them.
Well done!

Excellent Customer Support
Convenient Pick-Up and Return
Quality of Vehicles

Very good experience and quality

Great cars, good prices and excellent staff!

So happy to be their customer, so helpful staff and the delivery of the car was done at the actual est time that they informed me about. Now I am enjoying my Flexauto!!!

Very helpful and friendly staff

Flex auto is the best company in Italy