Flick Reviews 

218
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and thorough attitude of the staff during their scheduled home inspections and treatments. Many consumers note that technicians take extra time to explain the entire process clearly, ensuring properties remain completely protected. Some people were dissatisfied with customer communications and unexpected billing problems following their appointments. Reviewers mentioned that reaching support departments is extremely difficult, and unreturned phone calls leave important inquiries completely ignored. A few individuals also experienced automatic plan renewals without prior notice and struggled to obtain proper assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that technicians are consistently thorough, friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing high satisfaction... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express great appreciation for... See more

User experience

Users describe satisfaction with user experience, highlighting exceptionally friendly staff who keep... See more

Customer communications

Consumers find customer communications to be negative, reporting severe frustration when attempting to reach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Service Man was Damien. He was punctual, polite and professional. We stayed outside our home and saw him first hand doing his job. He was very thorough and having observed other pest control servi... See more

Company replied

Rated 5 out of 5 stars

Mark P was very professional with his service today . We built our home 12 years ago here in Montrose and have had an inspection every year and Mark was the most thorough inspector we have ever had... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative. Asked me before commencing termite inspection and general spray of pests if I had any concerns raised or any changes since last year. Ethan and Wagner always explained what t... See more

Company replied

Rated 5 out of 5 stars

Enquiry and booking was super easy and service was completed next day! Ethan Gardner was our technician and was very thorough and sprayed areas we wouldn’t have even thought of or expected. Ethan was... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 85000059665

  1. Pest Control Service
  2. also in
  3. Homekill Service

Written by the company

Get Rid Of Pest Problems With Flick’s Highly Trained Experts! Providing safe and effective commercial and residential pest control and hygiene services to families and businesses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(218)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damien was great

Damien was great, very informative and went above and beyond with his service.

November 11, 2026
Unprompted review
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Reply from Flick

Hi Tara, thank you for the lovely feedback about Damien! We're so glad to hear he was very informative and went above and beyond.

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Rated 5 out of 5 stars

Mustafa took the time to reinspect

Mustafa took the time to reinspect, explain and listen. He diligently placed new baits to ensure maximum effectiveness.

November 6, 2026
Unprompted review
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Reply from Flick

Hi Malcolm, thank you for the lovely feedback about Mustafa! We're so glad to hear he took the time to reinspect, explain and listen, and was so diligent with the new baits.

Rated 3 out of 5 stars

the first tech

the first tech. did not listen to us telling him where the ant problem was. He placed ant station in all the wrong places. He informed us the he would be back in three weeks to check, he did not.
the second tech, Tom Blatch listened, was shown the places the ant stations were placed. Tom was very thorough. Great Tech.

October 23, 2026
Unprompted review
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Reply from Flick

Hi Walter and Angela, thank you so much for taking the time to share this feedback, we truly appreciate it. We are glad to hear Tom was thorough and delivered the service you expected. We are sorry to hear the initial visit did not go as planned and that the follow up did not happen as advised. This is not the standard we aim to deliver and we have taken this on board internally. Kind regards, Ash from Flick.

Rated 5 out of 5 stars

Enquiry and booking was super easy and…

Enquiry and booking was super easy and service was completed next day! Ethan Gardner was our technician and was very thorough and sprayed areas we wouldn’t have even thought of or expected. Ethan was also friendly and professional the entire time. Overall was a fantastic service, highly reccommend!

October 23, 2026
Unprompted review
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Reply from Flick

Hi Emma, thank you for the wonderful feedback and recommendation for Ethan! We're so glad to hear the booking was easy, the turnaround was quick and Ethan delivered a thorough and professional service.

Rated 1 out of 5 stars

Just one week after flick inspected my…

Just one week after flick inspected my property I have found termites. Last December I paid over $3,000 for bait stations only for their competitor to tell me that these bait stations are hit and miss and that upgraded bait should have been applied. Then I learn that chemical barrier is more effective which was never offered in the first place and cheaper. I'm irate at flick. I also had to complain on Google reviews that they hadn't inspected in accordance with the contract which made them come out simply so they wouldn't go down for not complying with their side of the contract. I'm asking for a refund or at least the money to cover the costs of their competitor putting in a chemical barrier. Flick are useless and I don't recommend them in anyway. Not only do their baits not work, they don't know how to inspect properly and you have to complain in order to get them to follow through on their side of the contract. This will end up in court. I want a refund thanks. I will be happy to forward you the report from your competitor. You're a bunch of con artists and I'm not happy about being out of pocket over 3k for bait stations that don't work

October 6, 2026
Unprompted review
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Reply from Flick

Hi Tara, thank you for taking the time to share your feedback. We understand this has been a concerning experience and we want to make sure your concerns are properly reviewed. Our branch manager will be in touch with you directly to discuss this. Kind regards, Ash from Flick.

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Rated 5 out of 5 stars

We have used Flick for years

We have used Flick for years. Today was a scheduled inspection/spray. We had Omer come - and it was a real pleasure. Not that we have had any issues with other Techs - but Omer was so pleasant, explained everything, was proactive and detailed. Well done!

October 16, 2026
Unprompted review
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Reply from Flick

Hi Mike and Wendy, thank you for the lovely feedback about Omer! It’s great to hear he was pleasant, proactive and took the time to explain everything during your inspection and spray. We really appreciate your support over the years!

Rated 5 out of 5 stars

Great customer service

Great customer service. Explained everything well and was polite, respectful, friendly, etc.

October 10, 2026
Unprompted review
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Reply from Flick

Hi David, thank you for the great feedback! We’re really pleased to hear our technician explained everything well and was polite and friendly throughout.

Rated 5 out of 5 stars

Our Service Man was Damien

Our Service Man was Damien. He was punctual, polite and professional. We stayed outside our home and saw him first hand doing his job. He was very thorough and having observed other pest control services in our opinion he did a more thorough service inside and out. If possible we would like for Damien to do our next service please. On this experience I would recommend Flick and Damien for their work ethic. Thank You

September 29, 2026
Unprompted review
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Reply from Flick

Hi Peter, we're so glad to hear Damien was punctual, polite and delivered such a thorough service inside and out. Please make sure to ask for him at the time of your next booking!

Rated 5 out of 5 stars

Maurice was exceptional!

Maurice was exceptional!
He explained everything
He cleared the dead rats
Re baited and identified any access points
He added some external bait stations and advised us of when to best call on your services again
Very professional.

September 29, 2026
Unprompted review
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Reply from Flick

Hi Gordon, thank you for the wonderful feedback about Maurice! We're so glad to hear he was thorough, professional and took care of everything from start to finish.

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Rated 5 out of 5 stars

Very friendly

Very friendly, understands I have young children and made sure things were kept safe for them and still done properly.

September 23, 2026
Unprompted review
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Reply from Flick

Hi Ayesha, thank you for the lovely feedback! We're so glad to hear our technician was friendly and made sure everything was kept safe for your little ones.

Rated 5 out of 5 stars

Great service all round

Great service all round. When booking I was provided with options that saved me money to the lovely guy Damien who came out to get rid of the pests both inside and outside my home. I highly recommend.

September 21, 2026
Unprompted review
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Reply from Flick

Hi Julie, so glad to hear the booking team helped find the right options and that Damien was a pleasure to deal with. Thank you for the recommendation!

Rated 5 out of 5 stars

Ethan G at flick pest

Ethan G at flick pest, providing a great service, communication regarding his knowledge of his job and giving an explanation from the start right through to completion can’t fault Ethan highly recommended.

September 18, 2026
Unprompted review
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Reply from Flick

Hi Michael, thank you for the wonderful feedback and recommendation for Ethan! We're so happy to hear he was knowledgeable and communicated clearly from start to finish.

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Rated 5 out of 5 stars

Annual House Spray

Damien and Brad came around to conduct our annual pest spray. I was running a touch late which was my fault, they were legends about it and very nice. Flick did a great job as always and I would highly recommend them to anyone looking to have their house sprayed. I have been using them for a number of years and have always been impressed with both their service and professionalism.

September 15, 2026
Unprompted review
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Reply from Flick

Hi Michael, thank you for the wonderful feedback and recommendation for Damien and Brad! We're so glad to hear they were understanding and delivered a great service. We appreciate your continued support!

Rated 5 out of 5 stars

Professional operator

Ash was very thorough and made a point of explaining all the steps. He identified an issue with our termite barrier and made inquiries to potentially rectify it. He is returning with a boroscope to hopefully find a blockage.

September 1, 2026
Unprompted review
Flick logo

Reply from Flick

Hi Chris, thank you for the lovely feedback about Ash! So great to hear the inspection was thorough, everything was clearly explained and the termite barrier issue is already being followed up. Thank you for sharing this!

Rated 5 out of 5 stars

‘Another’ great experience

Russell Cole was terrific! He phoned ahead of his arrival, was precisely during the time advised and did a very thorough job, inside and out. He took the time to give us the low down on our treatments, expectations etc. From start to finish, 5 star, all the way. And he was amazing with our animals (2 dogs and a cat). Will be asking for Russell next time we’re due, most excellent, thanks Russell! 😊 I also would not go elsewhere for our pest treatments, Flick has been amazing over a number of years for us. We now have very few pest issues. Before engaging Flick, oh my, unwanted things everywhere. Now, later in our relationship, we have hardly any, says it all for me. 5 ⭐️

August 20, 2026
Unprompted review
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Reply from Flick

Hi Carl, thank you for such a wonderful review! We are so pleased to hear Russell called ahead, arrived on time, was thorough inside and out and took the time to explain everything clearly. And being great with your two dogs and a cat is an added bonus! We are also so grateful for your loyalty over the years and so glad the results speak for themselves. Please make sure to ask for Russell at the time of your next booking!

Rated 5 out of 5 stars

Amazing support from Russel Cole

Amazing support from Russel Cole, he explained everything in detail was really helpful with questions and generally took his time and care of the property!! Will 100% recommend and will 100% ask for him in the future!!

August 18, 2026
Unprompted review
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Reply from Flick

Hi Natasha, what a great review for Russell! Thank you for your recommendation and kind words. Please make sure to ask for him at the time of your next booking.

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Rated 5 out of 5 stars

Good company to deal with

Easy to call and book. Our technician, Ethan, had good communication, turned up when he said he would, was very thorough looking over the property for any issues and did the treatment well. Very happy with service and follow up.

July 27, 2026
Unprompted review
Flick logo

Reply from Flick

Hi John, Thank you for sharing your experience. From booking through to treatment and follow-up, it’s great to hear the process was straightforward and well communicated. Ethan’s thorough approach to inspecting the property and completing the treatment reflects the standard of service we expect across our team. We appreciate the five-star feedback.

Rated 5 out of 5 stars

I am a customer of flick and Damien did…

I am a customer of flick and Damien did our pest control at yarwun excellent job .I would like to put it out there I followed a flick van out of gladstone heading to Mt larcum on wensday morning .the van was sparkling clean and his display of driving was very professional and that reflects the the pride and professionalism flick operators are I was on the road driving trucks for 48yrs and makes me proud to see such a display proffecional driving and extremely well presented vehicles and caring professional service. Many thanks David Hoyle yarwun.

August 5, 2026
Unprompted review
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Reply from Flick

Thank you, David, for taking the time to share such thoughtful feedback. We're delighted to hear Damien provided excellent service at your property.

It also means a great deal to hear your comments about the professionalism you witnessed on the road. With your 48 years of experience driving trucks, your recognition of our driver's safe driving, well-presented vehicle, and pride in their work is especially meaningful. We take great pride in maintaining high standards, both on the road and in the service we provide to our customers.

We'll be sure to pass your kind words on to Damien and the wider team. Thank you again for your support.

Rated 1 out of 5 stars

Appalling Customer Service - Account 00377631

Left a message last week, still no response. Tried calling 11 times today and unable to get through.
Charged me for service not completed last year and still not resolved. Go elsewhere.

Flick contact Frances Hughes Tallwoods Village NSW 2430

August 3, 2026
Unprompted review
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Reply from Flick

Hi Frances, thank you for your feedback. We're very sorry for the difficulty you had reaching us and for the frustration caused. We’ve now spoken with you directly, booked the soil replacement, and arranged a complimentary general pest treatment to ensure everything is completed properly. Thank you for giving us the chance to resolve this.

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