Flight Centre UK Reviews 

41,346
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and exceptionally knowledgeable when planning complex international holiday itineraries and multi-destination trips. Consumers note that the overall booking process is wonderfully smooth, efficient, and completely stress-free, with agents offering prompt responses and amazing travel tips. Though some customers noted occasional issues, a small group of people experienced frustrating booking complications and limited support when unexpected problems arose. Reviewers occasionally felt disappointed with a perceived lack of proactivity or flexibility regarding schedule adjustments and difficult travel arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel consultants as exceptionally... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that knowledgeable agents make arranging... See more

Holidays

Consumers find holidays to be a source of immense satisfaction, largely praising the dedicated support agents... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flight Centre take the stress out of booking our regular antipidean flights. Particularly with Jade Hansen on our side. She is rigorous in finding us reasonable trips that fit in with our timetable... See more

Company replied

Rated 5 out of 5 stars

Leo Mbiyu In Ealing is an expert on East African travel and offered great advice on travel to Kenya, Tanzania and Zanzibar as well a Lamu Island. Like other Flight Centre staff. Leo has an attention t... See more

Company replied

Rated 5 out of 5 stars

Youssef Elashry worked on a Dublin trip for us earlier this year & today finalised my Australia trip. Youssef patiently steered me through flight combinations, wisely advised on the benefits of comfo... See more

Company replied

Rated 5 out of 5 stars

Our 2 week trip to Vietnam was made extra special through the use of flight centre. Oliver Hull was informative and helped us put together an excellent itinerary. His support was greatly useful and hi... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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4.9

All reviews

(41,346)

1,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Saleha Begum was very helpful polite…

Saleha Begum was very helpful polite and professional and easy to work with. Flight centre prices were competitive and with Saleha’s help a multi trip was sorted with very few problems. Thank you.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brandon was incredible

I had completed the form and after a week wait completed another one, and Brandon Darling quickly responded apologised for the wait and helped me which I appreciated. He took the time to understand what we were after, was very communicative and got us flights were incredibly happy with. I wasn’t sure how well the experience would go as we were flying in to Vietnam and leaving via Thailand but Brandon was so helpful and got everything done so quickly. He was even lovely on the phone during my stress and worries 🙈 Brilliant customer service and experience, would definitely use again. Thanks Brandon!

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Flight Centre Richmond

Flight Centre Richmond, surpassed the brief. Three different destinations, transfer options for ease of travel and accommodation which was truly stunning. A series of magical moments and memories - Thank you!

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

We have been using the Flight Centre…

We have been using the Flight Centre for many years and over recent years a very competent travel agent called Emily Ovens. She has always been very helpful, knowledgeable and replies quickly to our questions!
Recently we had a trip to Japan meeting up with family from NZ. Emily gave us a great itinerary with excellent tourist activities and lovely accommodation.
Thanks Emily!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

I started planning my trip with Laura…

I started planning my trip with Laura Cutcliffe who I have dealt with in the past - she is extremely helpful polite and efficient but she went on leave before we had secured our flights and Imogen Altmann took over our trip details . As we were booking at short notice and had specific requirements it was not an easy task for her but she also continued to be really polite and efficient and managed to accommodate our needs - securing a good price and seats we required .😊

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t Hesitate - book!

This isn't the first time I've travelled with Flight Centre, but this experience has been truly exceptional. The service I received from Elliot Humm was second to none, genuinely luxury service from start to finish, and I will only be booking through him going forward.

I came to him with a very last-minute request, and he still managed to put together an amazing package for me. Thank you, Elliot you are an absolute asset to Flight Centre, and I can't wait to book with you again.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver at Clapham was amazing

Oliver at Clapham was amazing! He was quick to find the best price and checked multiple date options within my availability. He got everything sorted quickly and efficiently. Thanks Oliver! (Much better than Mia at Chelmsford who was unhelpful and a trifle condescending.)

September 21, 2026
Unprompted review
Rated 3 out of 5 stars

Special Assistance

We booked special assistance for my wife but there was very little help at Malaga airport and we booked a car hire from the flight centre but the company they chose to give us was nowhere near the airport and my wife who struggles to walk and needs a walking stick had to walk firstly a very long way just to get outside the airport to meet a bus to take us to the car hire company this was a total inconvenience considering there were many car hire companies inside the airport. I understand you don’t have much control with the staff at the airport but if someone needs special assistance everything needs to be done to make things as easy as possible.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

My daughter organised my flight to Australia via Sam and found the whole process very straightforward and Sam was very helpful. I emailed Sam a couple of times with a few minor queries and each time Sam replied very promptly and put my mind at rest. I would not hesitate to use Flight Centre and Sam McDougall agin to book a long haul flight.

January 26, 2026
Unprompted review

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