Great company to deal with. Spoke to both Chris and Danielle and both were extremely efficient, polite and helpful. Everything about the order went to plan and flooring arrived on the day it was suppo... See more
Company replied
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When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... See more
Company replied
Customer service has been great. Starting off with a chat with Chris H who was so very helpful and knowledgeable. Danielle called to arrange delivery and was also very helpful and explained everythin... See more
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After an issue with payment over the website, Chris called me and we had a really good chat where he took time to find out exactly what I needed for my floor. His experience, knowledge and patience he... See more
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Company details
About Flooring365
Written by the company
Flooring 365 - Your Flooring Solution, 365 Days a Year
Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.
Our commitment is to provide an exceptional customer experience from start to finish. We offer:
- Extensive Product Range: Find the perfect style and grade for your home or commercial project.
- Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
- Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
- Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.
At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.
Choose with confidence. Choose Flooring 365.
Contact info
Unit 4 Crosland Moor Garage, Blackmoorfoot Road, HD4 5AQ, HUDDERSFIELD, United Kingdom
- 03330020175
- sales@flooring365.co.uk
- www.flooring365.co.uk
4.6
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Customer service was very good but I…
Customer service was very good but I ordered some laminate, was all booked for delivery through them then she called me back to apologise as they didn't have the stock - it was discontinued.
Lady was very apologetic but the company need to update their stock online before customers are left disappointed.
May 10, 2026
Reply from Flooring365
Thanks for your review. We appreciate your comments and completely understand the disappointment when a product is no longer available.
Unfortunately, in this case the stock had recently been discontinued and the website had not yet updated. As soon as this was picked up, our team got in touch straight away to let you know.
The Flooring365 Team
Reply from Flooring365
Thanks for your review, we really appreciate it.
The Flooring365 Team
Ordering online simple and easy and…
Ordering online simple and easy and customer service was very efficient. Thanks to Daniellie and the team you have been extremely helpful.
May 8, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. Nice to hear everything was straightforward and that the team helped make the process easy from start to finish.
The Flooring365 Team
Great customer service
Great customer service. Professional, courteous and knowledgeable. Russell and Danielle were great.
May 7, 2026
Unprompted review
Reply from Flooring365
Thank you for your kind review. Providing professional and knowledgeable service is exactly what we aim for, so it’s great to hear Russell and Danielle were able to help.
The Flooring365 Team
Half the price of the high street stores
Spent a lot of time looking for engineered wood flooring locally. The prices were just too much. Found my flooring here at half the price. Spoke to the staff first by calling to check the stock and delivery times. Very friendly and went out of their way to help. I was a bit hesitant at first due to some of the recent reviews, but followed my gut. Glad I did I ordered on Tuesday and got my delivery express on the Thursday. Happy so far with the product which is very good quality. Will wait to see once laid, but in terms of buying experience, delivery and quality 5 stars.
May 7, 2026
Unprompted review
Reply from Flooring365
Thank you for your great review. We’re pleased you found the right engineered wood flooring at a price that worked for you. Providing high-quality flooring, helpful service and fast delivery is exactly what we aim for, so it’s lovely to hear that reflected in your experience.
We know the flooring will look fantastic once fitted.
The Flooring365 Team
Had the pleasure of speaking to…
Had the pleasure of speaking to Danielle the other day on the phone , she made my day and was so helpful !
Great customer service thanks so much Danielle
May 4, 2026
Unprompted review
Reply from Flooring365
Thank you for your lovely review. We’re so pleased Danielle was able to help and provide the level of customer service we always aim for. We’ll be sure to pass your kind words on to her.
The Flooring365 Team
Great company to deal with
Great company to deal with. Spoke to both Chris and Danielle and both were extremely efficient, polite and helpful. Everything about the order went to plan and flooring arrived on the day it was supposed to and looks great. Good price too for quality flooring. I will definitely use Flooring365 again if I need any further flooring.
April 27, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything went smoothly from ordering through to delivery, and even better to hear you’re happy with the flooring itself. We look forward to helping again in the future.
The Flooring365 Team
Engineered wood floor
After sales contacted me with advice for underlay before delivery.Delivery was on the day they said and I am really happy with the flooring I ordered.I would definitely recommend to friends and would order from them again. Great service,friendly staff
April 30, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything from the advice before delivery right through to the finished floor met expectations. We look forward to helping again in the future.
The Flooring365 Team
Reply from Flooring365
Thanks for your review!
The Flooring365 Team
Very good helping me pay over the phone…
Very good helping me pay over the phone Chris and Danielle for the immediate follow up call to organise delivery excellent
April 30, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything was handled quickly and made easy for you from start to finish.
The Flooring365 Team
Very poor customer service
Very poor customer service. Be careful of the returns policy. Ordered the wrong version of the right product and they would not exchange the product after 3 weeks. 14 day returns/exchange policy which is clearly completely inflexible.
April 30, 2026
Unprompted review
Reply from Flooring365
Thank you for your review Charles.
We're sorry that you feel disappointed in the service we gave you.
You ordered online and the product is clearly advertised as Click Lok. All our correspondence with you, after the point of sale, also clearly referred to the product as Click Lok.
The sample you received clearly showed a click system product and it was labelled as such.
We do not offer the product in a Tongue and Groove version, so it's unclear how you became confused.
The warehouse run a strict fourteen days returns policy, which you are well outside of, unfortunately.
The Flooring365 Team
Very friendly service from Danielle and…
Very friendly service from Danielle and everything was made very clear and simple. Thank you.
April 30, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. We’re glad you found the flooring you were looking for and our communication was clear.
The Flooring365 Team
Great price for engineered oak wood and…
Great price for engineered oak wood and exactly the finish we were looking for
April 7, 2026
Reply from Flooring365
Thanks for your review, we really appreciate it. We’re glad you found the flooring you were looking for, getting the right finish makes all the difference.
The Flooring365 Team
Flooring order with 365
Ordering was simple and quick to process.
Online assistance offered help to order if needed.
The Followup phone call to arrange delivery by Danielle was informative, polite and explained the process thoroughly.
April 28, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it.
Everything you’ve mentioned sounds positive, so if there’s anything that stopped it being a 5-star experience, we’d really value your feedback.
The Flooring365 Team
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know you felt you got both quality and support, that’s what matters most.
The Flooring365 Team
Reply from Flooring365
Thanks for your review, we really appreciate it.
The Flooring365 Team
Excellent customer service
Really great experience of calling and speaking to Flooring365 agents especially helping me resolve a problem with my online order initially. Really happy with the customer service provided over the phone and they couldn’t have been more helpful in sorting delivery to suit my availability.
March 31, 2026
Reply from Flooring365
Thanks for your review, we really appreciate you taking the time to share it. It’s good to know the team were able to step in, get things sorted and make the whole process easier around your availability.
The Flooring365 Team
Danielle was very helpful in sorting…
Danielle was very helpful in sorting out mg delivery day.
April 16, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. Getting delivery arranged to suit you is an important part of the process.
The Flooring365 Team
Easy to use website
Easy to use website, free samples is a great touch as its not always easy choosing from pictures online.
April 21, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. Choosing flooring online isn’t always easy, so having samples to compare at home makes a big difference.
The Flooring365 Team
Honest advice received
I ordered the wrong underlay for the type of flooring chosen - Danielle from their support team helpfully phoned to explain why it wasn't suitable. This was not upselling, I was advised to select a *cheaper* underlay than the one originally selected. I don't believe many other retailers would have made that effort.
They also suggested different pipe rings than those I had chosen would match the flooring colour more closely (same price, so again no upsell incentive). They seem to know their stock and want their customers to be satisfied.
April 14, 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it! Making sure customers have the right products for the job is what matters most, even if that means recommending a cheaper option. It’s good to know that came across and helped you feel confident in your choices.
The Flooring365 Team
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