⭐️⭐️ No longer recommend
⭐️⭐️
We previously used Floor Masters for flooring at our old home and were more than happy with the service and quality of the work. They weren’t the cheapest, but I’ve always believed that you get what you pay for, and we were happy to pay for a good-quality job. We recommended them to anyone who mentioned having new flooring, and we also used them to fit a very expensive wool carpet.
Since moving home, the new property came with LVT flooring as part of the purchase. Unfortunately, a delivery company damaged the flooring, and their insurance company instructed a flooring company from Scunthorpe to carry out the repairs. Sadly, the workmanship was not to the standard we expected and we were left very unhappy with the result.
As we had previously used Floor Masters and knew the quality of their work, I asked whether we could use them instead. My husband contacted the owner, who initially said he would come and have a look, and the insurance company subsequently contacted Floor Masters directly.
Unfortunately, Floor Masters ultimately declined to take on the work without even coming out to look at it.
I’m genuinely disappointed by this, particularly given that we had previously been very happy customers and had recommended the company so highly to others. I don’t understand why they wouldn’t even come and assess the job before deciding whether they could help.
At some point, we will probably replace the flooring in our new home ourselves because it simply isn’t what we want. However, sadly, based on this experience, Floor Masters would no longer be a company we would consider using for that work or for any future flooring.
It’s disappointing when a company you have previously trusted and recommended doesn’t provide the same experience when you return as a customer. At least we now know where we stand, and we’ll be looking elsewhere for any future flooring requirements.