FloraQueen Reviews 

Bad service... i orderes and expensove set for my mum and it turned up broken and withered. I complained and they got back to me asking me to take photos. I sent them and they asked for photos again and sent them again and i got the same generic response so no one actually works in customer services. Shame because i would have used them more frequent had they not had been such an awful company to get hold of. Will not be going back... on the plus side the damaged flowers were on time...

I purchased abunch of flowers for my elderly mother from the website- what arrived does not bear a relation with what was ordered ! on top of that they keep bombarding me with emails . I have requested multiple times for that they take my email off their distribution list but they dont do it - AVOID LIKE THE PLAGUE

These gentlemen never delivered my order after TWO FREAKING MONTHS AND NEVER GOT BACK TO ME... I'VE SPENT 111,70 € FOR NOTHING AND THESE CROOKS JUST DISAPPEARED... flowers never received, stay away!!! TOTAL SCAM

Horrible experience, I don't usually write reviews but just wanted to warn people about it. Costumer service does not exist, basically an AI bot answering emails (and not a very good one). Paid for a next-day delivery, it arrived 5 days later, didn't get reimbursed. Ordered a different type of vase, didn't get any.
On top of it all, I can't stop receiving spam emails from them and they made it impossible to unsubscribe.
I recommend to stay away from this company and look for any alternative.

The flowers have been delivered for my mom’s anniversary with almost 2 day delay.They charge a huge amount of money and do not fulfill their obligation .

flowers didn't survive the shipping

Great Service

Absolutely horrid scam business. Please report this fraudulent business anyway you can. I ordered flowers that were never delivered. They then claim that they can't refund you unless 3 days has past. Although this is completely against EU law. On the 4th day a note was left by DHL at the recipient's house to come an pick up (!!!) the flowers at a DHL delivery point. No contact was made and no attempt to deliver the flowers was made! The recipient was home all of these days at all times. Flowers arrived completely dead.

A very unhappy customer here, Im chasing Floraqueen for the last 10 days and nothing. The flowers still in transit and I have tried to get my money back since then without success. I don't think I will use this platform ever again. Floraqueen if you read this, it is good to have 90% of deliveries on time, but, what are you doing for the 10% that are not completed? Are you keeping the money. Remember that word of mouth is very popular and knowing that your customer service is so bad will put people off to order flowers for any event as you are not reliable and very difficult to reach when an issue arise. Very very unhappy. I won't give up and I want my money back for order 3182703 - 68.80 euro.

I am a FloraQueen customer and have placed many orders. This time, the order was fulfilled on the scheduled date and with great punctuality. Thank you.

We avail a same day delivery service for our mom's birthday gift, they tagged it as delivered but my mom didn't receive any flower. They're not the same anymore. All their response are automated.

They said it was Delivered but NOTHING WAS RECEIVED!!!😡😡😡 They don't have any proof of delivery and didn't even called my mom upon delivery. It destroyed my surprise gift. Very annoying and disappointing. Ordered it very early on 17th for same day delivery and the issue was not resolved at all the whole day. Now I'm still waiting for their response if they have any proof of delivery at all.😡😡😡 I chose floraqueen because I tried ordering years ago and everything is fine, but now I'm VERY VERY DISAPPOINTED!!!😡😡😡 At least get back on me what's happening with my order. If she will receive it or she's waiting for NOTHING!😡😡

They never delivered my order of 51,80 euros in Portugal. I couldn't get the refund. They continue saying they will make it asap.
Order#3141815
21 March 2026

Zero respect for privacy.
Unsubscribe doesn’t work, they have a lousy AI to respond to requests and action is never taken.
A lawyer is looking at options including suing them in their home country.
I hope their AI will be smart enough to pick up this review.

One star because some flowers were delivered.
Nothing like the order we placed and immensely overpriced.
Will never use them again.
Very disappointed.

After reading all these complaints, I completely agree. Zero stars from me.

I ordered flowers two weeks ago that were never delivered, and I am still waiting for a proper response or a solution. All I get is AI-generated replies that completely miss the point.

I even contacted the delivery company myself. They told me that the flowers were still in their warehouse and confirmed that they had NOT been delivered. However, FloraQueen is insisting that their system shows the order as “delivered”, even though the recipient never received anything and the delivery company itself has confirmed that it was not delivered.

I am still waiting for an actual response, a solution and my refund.

Today, their AI even suggested that I request a refund through my bank. Excuse me, but why should I have to involve my bank when this is a problem caused by FloraQueen and their delivery service?

This is by far the worst customer service experience I have ever had. The service has been terrible from start to finish, and I would absolutely NOT recommend FloraQueen to anyone.

Very disappointing and completely unacceptable.

For my sister's birthday on October 2nd, I ordered flowers online a week in advance; despite emails guaranteeing delivery, the flowers didn't arrive until October 5th—terrible service.

My husband ordered me a bouquet of lilies and red roses. They were completely scentless, there was no flower food and they all flopped and died within days. Customer service was fast to respond to my email but there was absolutely no outcome - no explanation or indeed a new bunch. Very disappointing and would not recommend.

Avoid , send flowers that arrive 4 days later and say it's in their t&c to say we not liable .
The flowers are now dead , what a great birthday gift

I’ve ordered three times from them. One time the flowers were delivered two days late and their customer service wasn’t very reliable but the other two times they came on time and in perfect condition. All three times the flowers have been in perfect condition when receiving them.