Air Cairo Reviews 

Awful. Plane was showing plane departure time as being 1hr30min later than on ticket, i approached staff they said not its not delayed. in depature lounge they had 2 flights flying at same time to hurghada, i approached staff as travellers were confused they said yes they are two different flights. The flight was further delayed by 1hr no announcements by staff, travellers were getting annoyed as everyone was confused what was happening, the staff just sat together messing around on their phones. Passengers approached them to clarify the situation they just made excuses and didnt do anything.

The flight was delayed for more than three hours, all passengers from different flights heading to the same destination on the same airline were crammed in one gate, it was chaos, noisy, no clear information were showing on the screens. A bag of sandwiches, water and fizzy drinks were distributed to people while they waited.

The worst airline I have ever flown with. Customer service is non-existent, and flights are frequently cancelled or rescheduled. In such situations, you are entirely on your own. No one will reply to your emails, and no one will answer the phone.

Absolutely appalling airline! My elderly parents travelled with this airline and experienced a four-hour delay, with absolutely no prior communication or updates before departure. The lack of communication was unacceptable, and the staff at the desks were extremely rude and unhelpful.

The customer service was disgraceful, and the overall experience was incredibly disappointing. To make matters worse, the condition of the planes left a lot to be desired.

I would strongly advise others to think twice before booking with this airline. They showed a complete lack of professionalism, courtesy and basic customer care. My elderly parents deserved far better than this, and I certainly would not recommend this airline to anyone.

4 hour delays with no communication. No proper explanation or apologies. All snacks on the plane was suspended , you only get hot water. Do not use this airline! You will regret it!!!!

Miserable flights and planes!!! From Hurghada to Cairo, take off around 40 mins late and arrival around 50 mins late!! Planes are too small, no drinks or snakes!!! Nothing, Never Again!!!

That was the scariest flight of my life. The plane was old, it was shaking and ended up landing some 10+ minutes after planned time. Everyone was nervous / anxious, we started praying. It didn’t feel nice

Extremely poor operational reliability and terrible customer support. Our flight (SM5 from Sharm El Sheikh to Cairo) took 2 hours and 20 minutes—more than double its scheduled 1h 10m flight time—due to flying at half normal cruise speed and extended air traffic holds. This unannounced airborne delay directly caused us to miss our international connection on Emirates, resulting in massive rebooking expenses.

To make matters worse, the Air Cairo airport staff in Cairo were extremely rude and blatantly refused to provide their names or issue any formal written confirmation of the delay. Furthermore, their customer service team is just an email address, completely ignores formal compensation claims and follow-up emails. Zero accountability or basic human courtesy. Avoid this airline if you have connecting flights.

I can not recommend this Airline at all! Very bad service.

Worst Airline ever, do not fly with them, service is terrible, staff is terrible. Choose wise, choose another airline

Changed my flight to a delay of 1.5 hours with no reason which I was going to lose my next flight so I booked another airline
Is not reliable airline

Extremely bad company — I do not recommend them to anyone.

They rescheduled my flight, and because the new schedule was not suitable for me, I requested a refund. Since then, they have repeatedly ignored my emails. Occasionally, they reply saying that they are “working on it,” but it has now been **more than three months**, and I still have not received my money.

Very disappointing customer service and an unacceptable way to treat customers. I would definitely **not recommend this company**.

It was all ok! We flew from Dusseldorf to Hurghada. No delays and comfortable enough for our 5hr flight. What did bother me a bit was that it was not possible to pay by card (only cash) and you only receive a cup of water (instead of a bottle) so we were a little dehydrated during the flight. The drinks and snacks were very expensive and I am still waiting for my change (1 euro). We laughed it off, apparantly the Egyptian scamming party starts right after take off but seriously, all in all it was not as bad for us as the other reviews here suggest. They made me pretty worried beforehand but it was all ok!

Flight was delayed by more than 4 hours. Me and my wife should have gotten the compensation but AirCairo tried to compensate only half by saying it was less than 4 hours. Because we had proof (flight data directly from the airplane itself) we asked them for full compensation but they never came with any proof of their argument that it was less then 4 hours. After that they stopped reacting to us which made us start a whole procedure with the German Justice department. Till today we heard nothing from them yet while our flight was on the 3th of januari this year. Seems like they just ignore you until you either give up, or go to the court of law. Unbelievable how bad their service is…never fly with them again, hopefully others will read this to prevent difficult situations.

Extremely Disappointing Experience with Air Cairo — Think Twice Before Booking
I have traveled with many airlines before, but my experience with Air Cairo was one of the worst experiences I have ever had, especially when traveling with my family.
We booked one confirmed ticket from Sharjah to Sharm El Sheikh through Cairo. This was NOT two separate bookings or two independently purchased flights. The entire journey from Sharjah to Sharm El Sheikh was issued as one booking by Air Cairo, and Air Cairo itself provided us with a connection time of only approximately 1.5 hours in Cairo.
When we missed the connecting flight, the response we received was extremely disappointing.
We were basically told: “You chose this booking.”
How can a passenger be blamed for choosing a connection that the airline itself offered, scheduled and sold as one complete journey?
We did not choose to create a 1.5-hour connection ourselves. We purchased the itinerary that Air Cairo provided from Sharjah to Sharm El Sheikh. If the airline believes that 1.5 hours is not sufficient for its own connection process at Cairo Airport, then why was this itinerary sold to passengers in the first place?
After we missed the connection, we approached the Air Cairo staff at Cairo Airport for assistance. Unfortunately, the staff were extremely unhelpful and showed very little willingness to resolve the situation.
We asked to speak with someone responsible. One of the employees contacted his manager and explained that we wanted to speak with him. The manager reportedly told the employee that he did not want to speak to us and would not come to meet us.
We then asked for the manager's name so that we could properly document what had happened. The employee asked him for his name, but the manager reportedly instructed him not to give us his name.
We were a family stranded at the airport, including a young child and an infant, and instead of someone taking responsibility and trying to help us, the person in charge refused to even come and speak to us.
Eventually, we had no practical choice but to pay approximately EGP 3,050 per passenger to be rebooked.
The financial cost was one thing. The way we were treated was much worse.
This experience made us feel that once something went wrong, Air Cairo simply wanted to shift the responsibility onto the passenger, even though the passenger had purchased exactly the itinerary that Air Cairo itself offered as a single confirmed booking.
A professional airline should take responsibility for the connections it sells and, at the very least, provide proper assistance when passengers encounter a problem.
The most frustrating part was not simply missing the connection. It was being blamed for an itinerary that the airline itself sold to us, followed by a complete lack of cooperation from the staff at Cairo Airport.
A good airline is not judged only when everything goes according to plan. You discover the true level of customer service when something goes wrong.
Unfortunately, Air Cairo failed us when we needed them most.
Extremely disappointing experience. I would not recommend Air Cairo based on what happened to my family. Think very carefully before booking a connecting journey with this airline.

They dont reply on emailing, very unprofessional, avoid if you can

**No delays, but very poor service and uncomfortable experience**

The flights themselves were thankfully smooth and on time, so no complaints there. However, the overall experience with Air Cairo was very disappointing.

The plane felt extremely cramped, with very little space between the seats, and the cleanliness was far from acceptable. The toilets were particularly unpleasant, with no napkins or even basic tissues available at times.

The service was also very poor. Nothing was served until roughly the last hour of the flight — not even food or basic refreshments. On top of that, payment was only accepted in cash, which feels very outdated and inconvenient, especially for an international airline where passengers may not be carrying cash in the appropriate currency.

There is also no alcohol available for purchase, which is worth knowing in advance if that matters to you.

Another weird thing is that the cabin crew had their CURTAIN at the front of the cabin non-stop pulled while gossiping and eating ( both flights). Felt super unprofessional and made us feel unsafe.

Overall, while I appreciated that the flights were on time and relatively calm, the cramped seating, poor cleanliness, limited service and outdated payment options made the experience unpleasant. I would definitely prefer to fly with another airline in the future.

Terrible service. My luggage arrived in Luxor from Cairo completely dirty, with the suitcase broken and open. They refused to take any responsibility, even though there are over 40 people who witnessed the damage occurring during that trip—as we were a group that had traveled together from Istanbul to Cairo. They didn't respond to my complaints and, naturally, didn't provide a replacement suitcase.

Do not use this company.
After flying from sharjah to cairo my luggage was lost and I am still waiting for my luggage 4 days.
No body called me or gave me any updates.
This will be my last time with aircairo .

they change the date of my return flight from egypt to jordan then when i asked for a refund as i will book with another airline they said it will be issued in 21 days for the refund now its been 2 months and i got nothing
if you book aircairo make sure to not book through their website or app because you will never get refund incase they canceled the flight
make sure to book it through agent website like skyscanner or different agent
or the better never book with them