flybreeze.com Reviews 

The flight itself was good. On time, enough leg room, etc. HOWEVER we fell for their "upgrade" scam and needlessly paid an additional $104 for guaranteed seats and a very limited snack selection (valued at about $5). They didn't even have coffee available for a 7 am flight! They would have gotten 5 stars had they not engaged in scamming customers.

AWFUL customer service! Awful dependability! Right now, I am on an eleven-hour flight delay! (Last time it was 5 hours. Before that, 8 hours. This will be my last flight booking with Breeze!) No live customer service agent and a run-around at the airport! I am currently sitting here at the airport on hold with the chat "Guest Empowerment Team" (what a joke)--I've waited over an hour for a "live" chat agent.

I usually don’t complain about airline experiences but I just had a long text with Mateo the supervisor at Breeze Airlines who did absolutely nothing when I addressed my issue with our carry on bag. We were not charged flying from Providence to Sarasota but when we were boarding from Sarasota to Providence the airline attendant told us we needed to pay because our carry on was too large? We told him we were not charged on our 1st flight and he said they made a mistake.
I told the other attendant this didn’t make sense and other airlines charge for this bag and her response was “ you chose to fly with us”
When I told Mateo I will never fly with Breeze again he said he was sorry that I was unhappy with the outcome and understood my desire to post on social media but it won’t change the answer?
Then he said it may not be the outcome I hoped for but welcomed me for future boarding on their flights. I will never use Breeze Airlines again and just be aware their customer service is the worst i e ever dealt with!!

I would give a zero if I could, I just wanted to cancel my wife's flight and get my partial credit, its taken 2 days of arguing with them, they want me to cancel both of our tickets give me 1/4 credit back the. Hope I can buy my ticket back in.... abysmal customer support, oh sorry, "customer empowerment" such garbage scammed.

1 Star – Absolutely Unacceptable Experience with Breeze Airways. I Would Strongly Recommend Avoiding This Airline, Especially If You’re Traveling with Children.

I’ve had one of the most frustrating airline experiences I’ve ever encountered with Breeze Airways. What started as lost baggage has turned into days of poor communication, mishandling, misleading delivery notifications, and a complete lack of accountability.

My wife, our young daughter, and I recently flew with Breeze Airways. We checked our Doona car seat, which is a premium infant car seat that converts into a stroller and costs approximately $550 to replace.

Breeze lost it.

To make matters worse, my brother-in-law and his family were on the exact same flight, and Breeze managed to lose their Doona car seat as well. Two families on the same flight, both missing essential equipment for their children.

After reporting the missing car seats, we received little more than generic messages from Breeze saying they were “actively working” to locate our belongings. No actual information about where the car seats were last seen, what steps were being taken, or when we could expect them back.

We repeatedly emailed asking for updates, only to receive essentially the same scripted responses.

Then Breeze offered us $175 and suggested we rent a car seat or purchase a “reasonably priced replacement.”

Our Doona costs approximately $550 to replace. Why should we be expected to downgrade our child’s car seat or spend hundreds of dollars out of pocket because the airline lost it?

But somehow, the situation got even worse.

After days of waiting, we suddenly received a text notification that our missing car seat had been delivered.

Relieved, I immediately went outside, only to discover that the car seat delivered wasn’t ours. It was my brother-in-law’s.

I managed to catch the delivery driver before he left and asked him what happened. He explained that he had been instructed to pick up and deliver TWO car seats. According to him, airport staff told him there were two car seats inside the bag he collected.

I opened the bag myself. There was only ONE car seat.

We even verified that the baggage tag number on the delivered car seat was completely different from ours. Despite this, we had received a notification suggesting our missing item had been delivered.

As of November 4, our Doona is STILL MISSING.

Throughout this entire ordeal, I’ve repeatedly asked Breeze Airways for reimbursement of our missing car seat, a refund of applicable baggage fees, and a refund of our airfare as additional compensation for the disruption and inconvenience.

Rather than addressing these requests, Breeze continues sending generic emails apologizing for the inconvenience and saying they’re still looking for the car seat. We’ve received no substantive response about our reimbursement requests or any clear indication that the matter has been escalated to someone with the authority to resolve it.

I understand that baggage occasionally gets lost. Mistakes happen. But how an airline responds to those mistakes says everything about its customer service.

What makes this experience so unacceptable isn’t just that Breeze lost our car seat. It’s the combination of:

* Losing TWO families’ car seats on the same flight.
* Offering $175 toward replacing a car seat worth approximately $550.
* Providing no meaningful updates about where our belongings are.
* Sending an incorrect delivery notification for someone else’s car seat.
* Repeatedly ignoring our requests for reimbursement and escalation.
* Leaving our family without essential equipment for transporting our young child.

Traveling with a toddler is already challenging enough. Having an airline lose something as important as your child’s car seat, then provide virtually no meaningful assistance, makes the experience significantly worse.

I paid Breeze Airways to transport my family and our belongings safely. Instead, we’ve spent days chasing down our property, documenting their mistakes, and trying to get someone to take responsibility.

At this point, I’m extremely disappointed in Breeze Airways and the way this situation has been handled.

I would strongly caution other families, especially those traveling with infants or toddlers, about trusting Breeze with essential child safety equipment.

Until Breeze demonstrates some actual accountability and resolves this situation, I cannot recommend this airline.

I’ll update this review if Breeze eventually locates our car seat or provides a reasonable resolution.

Can’t follow through with their own schedule, plane makes crazy noises when turning. Have to pay for WiFi like it’s not free at McDonald’s smh. Cheap joke of an airline.

After using them steadily for the past 2 1/2 years and cumulatively flying 15 round-trip a year in my family, I asked for one thing which was a courtesy removal of a double charge for an overweight bag. I paid $45 in advance for my bag and they charged an additional $75. It weighed in at my home 4 pounds under. They have no sense of loyalty and customer retention. This is enough for me that I will not fly them again. Since failing to resolve this via text with their customer service reps who have no power, I have booked round-trip for both of my children home for Thanksgiving, for Christmas, and for spring break, and two round trips from my husband and I to go to a tailgating weekend for parents, and a family weekend at the university. Apparently they can afford to lose all 10 of these round trips to a competitor. I hope the brass is reading this because your Customer service is everything.!!! Enjoy that $75 price gouge!

My first experience with Breeze Airways has been excellent! The staff are genuinely friendly, the planes feel new and beautiful, and the whole experience has been calm and comfortable. Everything has been on time so far, and my connection in Tampa was easy.

I tried both first class and extra legroom seating and was very comfortable in both. The extra legroom seat has plenty of space—even more than I expected\! For the price, it’s a terrific value. No problems at all, and based on my experience, five stars well earned!

Likes: upgrade gave us great leg room and nice seats. Friendly crew.
Dislikes: seats were broken and didn't recline at all. Check in can be difficult as you have NO SIGNAGE of when their terminal opens. It states through Google that it's 2 hours before your flight, but this is incorrect. This misinformation leaves you standing in line hoping a crew member gets you checked in before your flight.

There is no way to contact anyone via telephone. You are placed in an endless loop on website or via AI. Don't bother to get the credit card either, you will not be able to use points. Beware!

Worst airline and customer service ever….oh wait, there is NO customer service and the website is misleading when booking.

I am very disappointed in their customer service. I attempted multiple ways to get a call back to speak with someone. Each time they refused to assist me, stating they do not speak with their customers over the phone. They will only help through text messaging or email.

Their main reason is so there team members can have multiple conversations at once. This just shows that they do not view their customers as people. More as numbers and statistics.

CHECKED IN 2 HOURS EARLY FOR A NON STOP FLIGHT FROM TAMPA FL. TO PORTLAND ME. WITH 1 CHECKED BAG, I MADE IT NO PROBLEM BUT MY BAG WITH ALL MY CLOTHES DIDN'T !!! SAY THAT AGAIN, 1 BAG CHECKED, 2 HOURS EARLY & A NON STOP FLIGHT, HOW DO YOU LOSE A BAG ?????

I had an outstanding flight on my first time flying Breeze Airways. While the flight was delayed, it wasn't their fault, since this was occurring with many airlines today. What I loved was the clean, new A220 with comfortable seats, headrests, decent leg room, tables with phone/tablet holders, and large overhead bins. There was no pressure to check carryon bags. I appreciated the rate charged and will gladly fly them again.

Took flight 511 out of Las Vegas today to Southwest Florida. We got delayed because President Trump was in the area and stayed at the gate an extra 45 minutes. After which they started loading the luggage onto the airplane. I got to southwest Florida and they forgot to put in my bag and many others on our aircraft. What a terrible experience. I will never fly Breeze again. And I’m canceling my credit card.

Really impressed by Breeze. All flights out of raleigh were delayed and mine was cancelled. They reacheduled me same night to another flight to Orlando.

When that didnt work because i didnt have time to get my check in bag, they rescheduled me again to the next availible flight. Super quick and efficient.

Flying with them is great, really nice team.

My check in bag was waiting for me in Orlando.

Highly reccomend Breeze

Worst experience ever on breeze airline the steward called the police had me escorted off the plane because I asked Where was the cream for my coffee? He stated he couldn’t find it and then laughed. I didn’t think it was a joke. I told him I was going to contact the corporate office and that’s when I find the police on the plane escorting me off the plane the officer
told me
I did nothing wrong. They just had to escort me off the plane per TSA regulations.

Sitting on another Breeze plane for an hour and a half. Never seen an airline that is late, sits on the tarmac, has flight issues everytime I've taken a flight with Breeze. Never again. Late for meetings, late for family gatherings. Never seen an airline this bad. They should give everyone their money back for these flights. It's ridiculous.
Update...now they are flying us to a different city and told us to pay for transportation the 72 miles to where we are needing to go. 5 hours later. So now we have to rent a car and get supposedly reimbursed. Will believe it when I see it as they wouldn't reimburse our Uber fare to go back to our place for the night and catch a flight tomorrow. The person at the counter was clueless what to do. I am cured from ever booking a flight with Breeze.

Extremely Disappointed with the Customer Service on Flight MX 2071 – October 12, 2026
This was my first time flying with Breeze Airways, traveling from Orlando to Raleigh-Durham, NC, on flight MX 2071, scheduled to depart at 4:10 PM on October 12, 2026. Unfortunately, my first experience with this airline was extremely disappointing, and the biggest issue was not the flight delay.
I understand that delays can happen, and I was willing to be patient. However, the way one particular flight attendant treated and spoke to passengers was completely unacceptable and unprofessional.
The flight attendant I am referring to was a younger woman wearing a pink shirt, the only crew member dressed differently from the other flight attendants in uniform.
When I placed my backpack in the overhead bin, she told me to remove it because the flight was full and there would not be enough space for everyone's luggage. However, the flight was not actually full, and there were still two or three overhead bins with available space. I also noticed that she allowed other passengers with smaller backpacks to place their bags in those same bins. This made the situation feel inconsistent and unfair.
What upset me even more was how she handled a seating situation involving my family. Some of us were seated separately, in rows 20 and 26. I politely took the initiative to ask the passenger in row 26 if they would be willing to switch seats with the passenger in row 20 so our family could sit together.
Instead of approaching me calmly and professionally to understand what was happening, the flight attendant came from behind and spoke to me in a very bossy, confrontational manner, essentially telling me that I should have asked her rather than speaking directly to another passenger, because she was the one in charge.
I understand that flight attendants have responsibilities and procedures to follow. However, being in charge does not give anyone the right to speak to customers disrespectfully. A simple, polite explanation would have been more than enough. Her tone and attitude made me feel as though I was being scolded rather than assisted.
The delay was something I could accept. Disrespectful customer service was not.
Airline employees represent the company, and the way they communicate with passengers has a significant impact on the entire travel experience. Professionalism is not just about enforcing rules; it is also about treating people with courtesy, patience, and respect.
I sincerely hope Breeze Airways takes this feedback seriously, reviews what happened on flight MX 2071, and provides additional customer-service training where needed. I would also appreciate it if management looked into this incident and addressed the concerns raised.
This was my first flight with Breeze, and sadly, the experience left me questioning whether I would choose this airline again. Breeze may offer competitive fares, but affordable tickets should never mean passengers have to accept rude or unprofessional treatment.
I hope Breeze will take action before more customers have the same experience.

Horrible experience, don't use this airline. Very late delay, no screens anywhere on the airplane, wifi is very slow if it even works. Horrible experience!!