Flypets Reviews 

Two weeks ago, I travelled from the UK to Hong Kong with my 13-year-old dog. While the process started smoothly and Nina was initially very helpful, the experience ended in a disaster.
One hour before departure, I discovered that my dog was not on my flight as originally booked. Because her crate was too large for the aircraft, she was sent to the Animal Reception Centre at Heathrow to wait for a later flight. Flypets failed to notify me of this issue; I only learned from Cathay Pacific that she would be delayed by 24 hours.
To make matters worse, I could not reach Nina for support as her phone went directly to voicemail. When my dog finally arrived the following day, Cathay Pacific ground staff and Flypets simply blamed each other. While both parties apologised, this does not make up for the unnecessary stress caused to both me and my elderly dog. I was extremely frustrated. Customers pay for a seamless, reliable service, not added anxiety. It was Flypets' responsibility to verify the crate dimensions with the airline prior to booking and to keep me informed of any issues.

We were very impresed with the communication we received and photographs at all the stages of the journey of our two cats emigrating from UK to Thailand. They were looked after all the way and soon settled into their new home. We highly recommend this company to transport your pets.

We were a worried lot initially as first time we were having our lil girl Luna (breed - Staffordshire Mixed) travel and that too all the way from UK (london) to Bangkok. Nina and her team though put all the doubts to rest and the logisitcs arranged was smooth and near perfect transport of the little girl.

Luna literally received full professional and lots of love that she did really have a great flight and was cheerfull when she landed. even the team in bkk were brilliant and it was more of a family bonding vibes.

Would like to highly rate and recommend Nina and her team for any pet transportation. thank you once again

Amazing company and an amazing experience.
Catherine and the team made everything so easy and took care of our boy.
A couple of weeks stay turned into over 6 months due to delays at our new destination.
Catherine just took it in her stride and helped in every way she could.
Our boy finally made it home to Australia and it is like he never left.

Amazing company !

I highly recommend FlyPets for international pet transport. They moved our two Swiss Shepherds from London to Auckland with great professionalism and care. The whole process was smooth and well organised, with clear communication throughout.

Meeting Catherine in person was especially reassuring — her knowledge and calm approach convinced me my dogs would be absolutely fine, which was the part of the move I was most nervous about. Our dogs arrived safely and in great condition.

A truly professional and compassionate service.

We took their help for transporting our dog Thor from London to Mumbai. Catherine and team were stupendous!! All the paperwork was managed professionally. Communication was always quick and clear. They took excellent care of Thor and there were no hiccups in the entire process. We are more than happy to recommend them.

It gives me great pleasure in writing this review for Flypets, without them my boxer dog would not be by our side in Thailand. The process was not straight forward due to him being a snub nose but the pain and worries were completely taken away by Rebecca, Nina and the team in the UK along with the amazing support in collection him in Thailand and reuniting my family. Without you guys this move would not have been possible as we could not have left him behind. From the bottom of all our hears, THANK YOU so much.

I recently used Flypets to relocate my beloved pets, and I couldn't be more impressed with the entire experience. From the very first interaction, their team demonstrated professionalism, compassion. They took the time to my situation and provided clear, reassuring communication throughout the process.
The journey was smooth and stress-free, with regular updates that kept me informed and at ease. My pets arrived happy, healthy, and calm — a true testament to the care and attention given during the transfer.
I highly recommend Catherine and Nina from Flypets to anyone looking for a reliable and caring pet relocation service. Their dedication and expertise made a potentially stressful situation feel effortless.

Flying two large dogs is stressful, no doubt, but Rebecca was wonderful...completely calm even when I realized I had made an error with the paperwork I needed to fly the dogs, and she kept me on track by problem solving with me. She was available, thorough, caring, and reassuring, and my dogs were excellently cared for once they landed in London. I couldn't be happier with FlyPets!

We contacted Fly Pets thinking all our homework 'had been done' and organising our dog would take a 'few months' to get overseas. Definitely not enough homework , more reading - especially with NZ immigration of animals rules needed to be completed. Organising a large 8yo lab family member to NZ during a stressful family time was quite daunting. NZ has some of the most rigorous importing checks, but Catherine stepped us through the process, made an itinerary with all his vaccinations and pre travel vet checks and was in regular contact. She answered frequent questions whilst dealing with 2 family members, one in the UK and the other in NZ. Fly Pets organised everything, down to picking him up from the house (in the UK). Our dog arrived a couple of days ago, (following 10 days in quarantine) healthy and happy and ready to start his new life in NZ. Many thanks Fly Pets.

Starting this journey , we were already worried and nervous. Not knowing all the details and assuming how difficult this process would be by bringing over our Staffy. From the beginning , Rebecca Moss , was exceptional and answered all questions thoroughly and no stone was left unturned.

She had really put us at ease and ensured that all the paperwork and commercials were in order. I can promise you now, without her help we would have felt lost.

Thank you to Rebecca and to Flypets UK for the world class service.

Thanks Ryan

I cannot express enough how grateful I am for Rebecca Moss's exceptional service in helping me import my dog to the UK. From the very beginning, Rebecca was incredibly knowledgeable about the entire process. She took the time to go through every detail with me, ensuring I understood what needed to be done.

What impressed me the most was her unwavering dedication to both my interests and my dog's well-being. She fought tirelessly for months to ensure everything went smoothly, going above and beyond at every step. Thanks to her expertise and support, I successfully brought my furry baby home. I highly recommend Rebecca to anyone needing assistance with pet imports—she truly is the best!

Rebecca from fly pets supported with moving my dog Monty from Vietnam to England. Rebecca was extremely helpful and was able to support with any questions I had. She worked with the agent in Vietnam seamlessly and I can’t thank them enough. Highly recommend using this company to support with the relocation of your pet.

I recently got my cat from India. I reached out to help me with UK custom clearance they responded to me promptly. Provided with clear quote ,documents required and duration it takes.

On the day of my cat arrival, Jayne beseech kept me updated about everything till I got my cat. I would highly recommend this company if you looking to assist with UK custom clearance for your pet arrival.

We used Flypets as our pet agent at Heathrow when relocating from the US with our two dogs. They did a very thorough pre-check of everything before the flight, answered all our questions, and were just super helpful in general. Compared to everything else in our move, the cost was reasonable. They delivered our dogs from the airport to our address in London. Both dogs were healthy and in good spirits despite a very stressful experience. We would definitely use Flypets again and recommend them to anyone.

We recently used FlyPets to help transport our beloved Cooper from London to India, and I genuinely couldn’t have asked for a better experience.

Right from the start, the entire process was smooth, straightforward, and completely hassle-free. A huge shoutout to Catherine, who guided us through every step with patience and clarity. Her detailed instructions and constant support made the whole journey feel a lot less daunting.

FlyPets arranged for Cooper to be collected directly from our home, and he was then boarded at their facilities for all the necessary pre-flight procedures. I was a little nervous about how he would cope, but those concerns quickly faded. Cooper was clearly comfortable and well looked after — we received daily updates and photos from Catherine (another big shoutout here!), and it was obvious he was having a great time. Seeing him so happy and relaxed gave us immense peace of mind.

From the moment Cooper was picked up in London to the time we received him safe and sound in India, the entire process was seamless and stress-free. The level of care, professionalism, and genuine love for animals that FlyPets showed throughout was truly heartwarming.

I wholeheartedly recommend FlyPets to anyone looking to relocate their pet with confidence and care. Thank you for making this journey so easy — and for taking such good care of our little one along the way!

Flypets has been fantastic helping us move our dog Lucy to Australia. Catherine managed the process and was unflappable in dealing with the very stringent Australian quarantine requirements. We were continuous cruiser narrowboaters and using multiple vets was not a problem to Catherine. Very responsive and informative at each stage of the process. Would definitely recommend Flypets.

We recently used FlyPets UK for international pet transport from London to Bangkok and were absolutely blown away by the service. From start to finish, the experience was seamless, professional, and deeply reassuring.

Their customer care is truly the best we ever experienced. Every question we had was answered quickly and thoroughly, and their response time was amazing. They provided clear, detailed explanations that really helped ease our stress during what can be a very nerve-wracking process.

The facilities company use are fantastic – clean, safe, and clearly designed with the comfort and well-being of pets in mind. It gave us so much peace of mind knowing our pet was being looked after in such a caring environment.

Throughout the process, the team was transparent and communicative keeping us informed every step of the way. We genuinely felt that our pet’s safety and happiness were their top priorities. Also, their partner company at destination (Ricted Kennels) was very professional and stress free.

FlyPets exceeded all expectations, and we wouldn’t hesitate to recommend them to anyone looking for reliable, compassionate pet transport services. Absolutely top-notch!

Excellent personalised care with kind and dedicated Team members throughout the process to get my Pet safely from abroad into UK. Strongly recommended.

I contacted Flypets through Airpets (from India) to arrange customs clearance and transportation of my dogs, Jerry and Cuddles, from London Heathrow to my home. Rebecca and her team were extremely supportive throughout the process. One of my boys, Jerry, has a dislocated hip, and Rebecca made sure that he was handled with care. They kept me updated from the minute my dogs landed in London, and when customs clearance was completed and Jerry & Cuddles began their journey from the animal air care, I received an update on the ETA for my dogs would be reaching home. I strongly recommend Flypets for pet relocation and customs clearance services.