FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied


Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company , very organised,very detailed and efficient service from start to finish.
Will definately recommend.Paul was friendly and polite.

November 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Friendly and Professional

Really pleased with how friendly and professional Malcolm was. I was kept informed of a slight delay in arrival time. The work took exactly as long as expected. No hesitation in endorsing FocalAgent. Thankyou!

November 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast

Fast, efficient, effective. Photos and videos are more than professional. And our photographer (Samuel) was very patient and kind enough to wait while we did last second clean up or move items around. Honestly it was a easy experience. Went very smooth.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Very happy with service, on time was professional and talked me through what he was doing. Respectful coming in and out of property.

November 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Pascal

Prompt,polite and professional. Did a great job and kept me in the picture all through the appointment ( not literally though) as he was photographing the house

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Home selling photography

Chris made me feel completely at ease. He took the professional photos for my house to go on the market. He assured me I'd done well staging the property and complimented how nice my house was. I was really stressed about this appointment but Chris made me feel so much better about it. Thankyou!

October 19, 2026
Unprompted review

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