FOLK Reviews 

Where do I begin? Folk is a clothing brand that is essentially 100% AI driven by its bot “Monica”. The company has zero human beings working in customer service. So everything is fine in dealing with Folk until it isn’t. If any issue arises with an order (delivery delay, incorrect item shipped, defective item received etc) you as the customer are stranded 100% on your own! No human being will ever reply to any of your communications sent to them. Folk leaves everything up to Monica and therein lies the big problem! Monica “sucks” as bad as you can ever imagine an AI bot to suck! 100% useless in resolving any issue. I ended up filing a complaint with my credit card to get my money back for a defective item shipped to me. I will never ever buy anything from Folk again! An absolute nightmare company to deal with. BEWARE!

Dreadful. There is zero customer service. They send you voucher codes that don’t work. Then when you order the stuff doesn’t arrive and it is impossible to get a reply. I would avoid at all costs unless you want to just lose your money.

Wrong items sent. Feedback email addressed staffed by Monica the AI assistant who answers every question with 'your parcel was delivered'. That's great to know but what about the detailed query I had asked and provided photos about. Awaiting a human but it's feels like it's gone into the abyss.

Nice designs and appear well-made; however, I experienced significant sun bleaching on one of the shirts I purchased within the first week, leaving a visible line.

Disappointing for the extremely high price.

I’ve been buying Folk clothing for many years and was really pleased to come back to the brand recently. The Assembly Pant in Stone is exactly what I was hoping for — a really well-cut, versatile everyday trouser that still feels premium.
The fit is spot on. The measurements on the website are accurate, so I knew exactly what size to order and they arrived true to those specs. The stone colour is a lovely neutral that works with pretty much everything, and the fabric feels substantial without being too heavy — perfect for year-round wear.
Delivery was impressively quick: just 3 days with free shipping, and the pants arrived beautifully packaged with. Everything about the ordering and delivery process felt smooth and thoughtful.
Really happy with this purchase and it’s reminded me why I’ve always rated Folk so highly. Would definitely recommend the Assembly Pant.
Thank you!

Fantastic in store experience with great staff. Bought some trousers and jackets and other half very happy with the purchase. From initial review the fabric is beautiful and workmanship great. Partner has already had a few nice comments on his new outfit - overall great brand.

Great customer support helping with sizing query on dresses. Super fast delivery and lovely product. Thank you again for helping me get the correct size!

I dont understand the negative folk reviews as everything ive bought ie jeans, t shits, jumpers and long sleeve t shirts has been excellent quality and true to size. Thanks Folk

Doesn’t even deserve 1 star! Scam. Do yourself a favor and order from a reputable company!

This company is a scam. I ordered a jacket for $80 and what I received looked nothing like the jacket I ordered and was the wrong size. The only way to communicate with them is through email and they try to give you the run around, making it appear as it is your fault and will only offer you credit towards another item or try to get you to pay more money to have them ship the "correct" item; when in fact, I don't believe they even have the item. The quality of what was sent was cheap. Please do not make the same mistake I made in throwing your money away on this non-legitimate company!

bought a shirt, they sent me the wrong colour to the one i ordered. Emailed them 3 times and sent a message on Insta and nothing back.
Absolutely shambolic customer service. They are really going downhill on service and quality. I;ll stick with Universal works, YMC and Wax London from now on

You receive a very personal service and products are cool and feel high quality. Costs about £4 to return which is fair as they offer free delivery, it's also a very easy process.

Love the product, great quality and amazing service, would highly recommend!

Folk Never fail to impress. Always super quick with the order processing and getting the order out the door. One happy customer👍

Bought shorts online more than two weeks ago - no sign of them being delivered, no response to my email enquiring about my order. Poor service.

Bought a pair of drawcord trousers online from the Folk website. Good style and fit. The online description says "metal zip closure" so I'd assumed that they would have a zip fly, however there's no fly at all! I emailed customer service to suggest that they change the description, but they haven't had the courtesy to reply. On that basis I'm unlikely to buy from them again.

Firstly I've been buying their clothes for the last few years.
My latest order a cream t shirt had a dye stain in the fabric so I returned it but wanted a replacement for holiday.
All I got was a message saying they'd received it and I would hear in a few days.
So a few weeks I've messaged warehouse and left messages on phone.
No answer......I'm not happy Folk have a bad
returns dept.order SW 181737

Incredible brand and a fantastic product. Been a customer for a while now and the quality of the product and customer service is brilliant. Its great to see a British brand continue to deliver quality product consistently.

photos are not particularly accurate so colour and material cannot be seen. Return shipping was exorbitant and customer service slow or non existent. In the end a waste of time and money

Poor experience overall (order 157754)

Ordered shirts that I came across on Google Shopping page (and still does) but one of them did not arrive.

No apology but a scribbled note in the invoice saying I can place an order next month when the item comes in to stock

The first clothing I ordered back in 2019 is still going string and has received so many compliments so a real shame that the service is a let down

I hope this is taken constructively