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WICHTIG! Wir können euch versichern, dass alle Fälle bearbeitet werden. Bitte habt Verständnis dafür, dass wir einige Fälle priorisieren müssen. Erstattungen, Retouren, Abo-Kündigungen o.ä. werden selbstverständlich höher priorisiert. Am Telefon sind wir gerade nicht erreichbar, aber auch das wird sich im Laufe der nächsten Wochen ändern. Wir bitten auch hier um euer Verständnis. Hier findet ihr weitere Informationen zu dem aktuellen Stand unserer Lieferungen: https://www.foodist.ch/faq-corona-updates. Außerdem könnt ihr euch jederzeit auf unserer Seite informieren: https://www.foodist.de/haeufige-fragen. Liebe Grüße Euer Foodist-Team
Conventstraße 8-10, 22089, Hamburg, Germany
1.8
541 reviews
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The Strawberry almond butter was not glued down and opend itself when i took it out- also very weird that if it ismt taped down it also doesnt have a protective seal under the lid. Very Weird. Sad to see such low hygiene standards and unreasable high prices because it is the best almond butter ive ever eaten
I have subscribed to the Fine Food Box on-and-off for several years now, but over the past six months the quality of the items has been quite poor. I have contacted Foodist customer service and they do not care. I have now stopped purchasing items from Foodist (I had placed at least 20 orders over the past three years) as I believe the company has lost its way. It's really disappointing.
Reply from Foodist
Hello! Thank you for your feedback! We are happy, that you share your opinion with us! Thats the only way we can get better! :-) We are sorry, that you didn't like your last Fine Food boxes. We always try to find the latest food trends for our customers and to make the best offers for you! We always give our best to all of our customers and we are sorry that we didn't make you happy with the items in our boxes!
Still waiting on my products 3-5 workdays, almost waiting 2 weeks now.
Can´t say anything about the quality, but such long waiting times are really bad, compare it to other shops where you have to wait 2-3 days at best.
Reply from Foodist
Hello and thank you for your review!
Unfortunately, we can't find any order among your data that you provided us here. So, unfortunately, we can't check your request.
Please note the shipping time of up to 6 business days stated on our website.
We do our best to ensure that every order is shipped as quickly as possible.
Best regards, your Foodist team
I bought a whiskey tasting packet as a gift for a friend. One of the bottles arrived broken. They refused my request to replace the bottle and instead credited me for the pro-rated amount.
As this was a gift, this makes no sense… Should I send my friend €5?
Bottom line was that they were unwilling to make good on my purchase and I will not do business with them again.
***Edit***
As you can see from the company’s response, they acknowledge that they will not fulfill the order. All that they will do is return €5. That is not even the prorated amount as a box of 3 bottles is €16,90.
I have asked for a new box or a full refund. I have been denied both.
Reply from Foodist
Hallo Richard Hanson,
vielen Dank für deine Bewertung.
Unser Kundenservice hat dir mehrfach mitgeteilt, dass wir die einzelnen Flaschen aus der Whiskey Box leider nicht nachsenden können. Diese Flaschen werden extra für die Box hergestellt und sind daher sehr limitiert.
Daher wurde dir der anteilige Betrag für die defekte Flasche erstattet.
Wir bedauern sehr, dass das Paket auf dem Versandweg beschädigt wurde.
Liebe Grüße, dein Foodist-Team
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