Forbright Bank Reviews 

What a waste of my valuable time. This has been such an upsetting experience, especially as it took me time and energy for absolutely nothing. I definitely advise everyone to avoid this bank at all costs.

Update 8/21/26 - Forbright sent a form email to me that did nothing to actually address the concern. I applied for savings account with Axos Bank just after this awful experience with Forbright Bank. The process was easier and more straightforward. My application was approved, and the best part is the savings account offers a higher APY than Forbright. I definitely recommend Axos over Forbright any day.

Forbright needs to add a VPN error message to their site when VPNs are detected--like PNC, Citi, and all other sites do when they will not function with VPN usage. I have an always-on VPN that I forget about. It was so frustrating to read all the paperwork, give out all of my personal info, and sign all the documents, just to be instantaneously denied because I forgot to turn my VPN off (note: VPN usage was not in the electronic requirements paperwork I did read! It only said I needed Firefox, Edge or Chrome to operate.). This is certainly my fault, but it shows that Forbright is not thinking about the full customer experience, and I worry where else this will show up at this bank if I were to proceed with resubmitting my application. I already struggle to trust an online-only bank with a small name...let alone with an experience like this. Makes me nervous when I think about the large sum of money I was planning to deposit from a different HYSA. Hopefully their web development team can fix this issue soon and add a simple error message to improve their customer experience, usability, and trust.

They do not allow ingoing or outgoing wire transfers. Establishing ACH transfer links with other banks is next to impossible due to their ongoing technical website issues that repeatedly give error messages when attempting the link process. I have spoken with them on the phone about the issue many times and have sent them many messages, but to no avail. Their response to this review suggests that I reach out to them, but I have done that numerous times with no resolution. A week ago I participated in a 3 way call with myself, their rep and the rep of another bank in order to establish an ACH link with the other bank and I'm still waiting for Forbright to enable that ACH link on their website.

The company acquired Solar Servicing LLC and has since halted all home owners from being able to transfer their solar loans to home buyers. This is causing unnecessary hardship on customers during these hard economic times.

After some research, I found that most of the complaints that they have on this bank are from people that they happen to have denied account because of some sort of reason, which I understand them being upset, but usually it's something that they did that got their account denied. Or it's somebody who's something ridiculous, like they changed their phone number, while the security will not allow them to check in or log into their account with a new phone number till they've contacted the bank and made sure that the bank is aware of the new phone number. Stupid problems. We've opened two accounts. Everything seems to have gone very well. We like the bank.

I’ve been with forbright for years and I love this bank. Great interest rate and customer service is excellent anytime I’ve had to engage them

You might not get your money back.
I had an online savings account that was about to be declared 'inactive'. I intended to pull my money out, but was having issues with 2-factor authentication, due to having to change phone numbers because US Cellular is no longer a thing.
They have locked my account and my savings are forfeit. Not enough money to be worth pursuing legal action, but on general principle I will throw a one star review their way.
Rate-chasers, beware of Forbright. You can surely get the same interest rate or better from a bank that won't hijack your savings when you get locked out of your account due to their abysmal 'customer service'.

I opened a Growth Savings account on 6/23 and I was approved on the same day. On 6/23 I also set up a transfer and it completed on 6/24. On 6/25 I received an email confirming that I have complete access and I am getting the 4.1% interest rate till 12/26. Seamless. Thank you

I was about to open an account with your bank. I study reviews carefully before deciding where I do business. A bank with so many negative reviews tells me that either their processes and procedures are faulty or they are not a customer focused business. Yes, your rate is good, but your reviews are not. Also, any bank that denies a person to open a savings account without clearly stating why is a no-go for me. Looks like you have done that to a number of people.

Easy peasy to open savings and CD accounts and have been very happy with my interest rates - grateful to the "big banks" ridiculous rates for forcing my hand into looking elsewhere.

Applied for a growth savings account and was denied. There is no reason why my account should have been denied. I have great credit, no debt, no closed bank accounts and I have never been refused any account in my 58 years neither personal or business. Thankfully they are not the only bank with great hysa(s). I assume they don't need any additional customers which is perfectly fine, but I would like to know why for my own information. They offer no reason for the denial and I assume my driver's license picture was not to the reviewer's liking. Good luck to those of you that can lighten up and make it in.

I’ve been a customer for almost 2 years and have had 0 issues. Customer service was very pleasant the one time I needed to ask a question. I recommended them to family members who are also satisfied.

I recently opened a growth savings account and the process was simple and painless. The account was approved and active within minutes of applying. The APY is one of the highest I found and so far I'm enjoying the ride.
I did run into problems trying to link external accounts. I didn't want to share my external account credentials so I elected to use the micro transaction process. This failed with two different banks with no clear reason stated. All I got was an error saying it required a security code which no one could explain. I called support and spoke with a very nice individual who suggested I try the plaid option. I decided to go ahead and try it with the intent of immediately changing my credentials at the external bank as soon as the account was linked. Sadly, it also failed to link even using plaid.
I was able to set up the accounts from my other banks to Forbright so it seems odd that Forbright couldn't support such a basic function.
Since then I've created multiple transfers to Forbright (restricted by daily transfer limit) and those have worked fine. I haven't attempted to initiate any transfers out of Forbright so it remains to be seen how well that works.
One last point I can share. I started to install the Forbright app on my phone but when I saw the broad range of resources it requires access to and shares I decided against installing the app.

I’ve had accounts with for Forbright with CDs and savings for over a year now. The process to add CDs and Growth Savings account was pretty simple. I’ve read all the negative reviews and they are wrong. Forbright will help you through the process if it confuses you.

Today, I had to transfer funds in a larger amount than their limit they set. I called and spoke with Michael Mann today and he was so helpful filling out some forms for a larger transfer amount and it was pretty easy. I ended up calling three times but only because I am a lot more dense than most people and I guess I was just nervous. Anyway, Mr. Mann was extremely patient each time and continued my perception of excellent service from this bank.

I had a disappointing experience with a certificate of deposit (CD). After researching CD rates online, I decided to purchase one from Forbright, as they offered one of the higher rates available at the time. I bought a 9-month CD with a rate of just over 4%.

Fast forward 9 months to the maturity date. A couple of weeks before the maturity, Forbright sent a letter stating that upon maturity, I had 10 days to close the account and transfer the funds; otherwise, the balance would automatically roll over to a new term based on the current interest rate. This seemed reasonable.

About a week after maturity, I logged onto their website to close the account and transfer the funds, which I intended to use for my kids' college expenses. However, the process of closing the account online was quite complicated. I followed the instructions to link my traditional bank account for the transfer and selected the total balance to be moved back to my checking account. After that, I sent a message through their website asking for confirmation that the transaction was correctly set up. I still had a week left in the "grace period" to make any corrections.

The website indicated that I would receive two micro deposits in my checking account to confirm that Forbright bank and my traditional bank were successfully linked. I checked my account and saw that indeed, two separate micro deposits had come from Forbright. Assuming everything was fine, I continued to monitor my checking account for the transfer of the CD funds.

After a week, the transfer still had not taken place, so I called the customer service number to speak with a representative. I was informed that the "grace period" had passed and that I would incur a penalty for closing the account. I explained my situation to several customer service representatives, emphasizing that I had been working to close the account well before the deadline. Despite my efforts, they refused to waive the substantial fee, which ended up costing me three months' worth of interest from my 9-month CD.

The explanation I received was that I must have missed a step during the process of linking the accounts. Since the micro deposits had posted successfully to my checking account, I assumed everything was correctly set up. I hope this practice is not just a revenue enhancement tool for Forbright, but at this point, I am not so sure.

This company communicatin,and professionalism is poor. Applied for a high yield savings account with proper credentials.usually an online account is up and running in a few days. I keep calling and emailing asking why over a course of a month that my account is still not active. They keep telling me when I call or call me it's there system. So you mean to tell me. You can afford to have your system down for over a month and loose customers. It was a shady to me. Because I have high yield savings accounts and both companies got me up and running smoothly with no issues. How can there be a issue with proper banking info and your social security number

I went through the online application process for the Growth Savings Account. I have no bad credit, no prior banking issues, no loans, and nothing that should raise any red flags. Despite that, my application was rejected.

They asked me to submit my ID, which I did, but I never received any follow-up. When I called customer service, it was one of the worst experiences I’ve ever had. The representative was rude, constantly interrupted me, and still couldn’t give me a clear reason for the rejection.

Another major issue: during the application process, there was no option to select certain legitimate sources of income. For example, I could choose “lottery winnings” but not “Social Security survivor benefits,” which is a common and valid income type. That alone made the process feel poorly designed and frustrating.

I requested my husband be added as a joint owner to my growth savings account. They sent an invite to him.

We completed all the necessary info, submitted the required information, etc. We got the same request four times. They finally denied the request and blamed it on information received from Chex Systems. We have obtained the reports from Chex, and there is nothing precluding him from being added to my account.

I wouldn't bother, but I have been sick.

I'm older. I want to ensure there is no issue should something happen to me

I read the Forbright reply posted an hour ago. There was no mention that my husband and I both spoke with Savannah late yesterday afternoon and forwarded the information she requested. Were they not aware of this fact?

My husband was finally added as joint owner. We also received information about setting up login.

Thanks to all for help.

I love foreigners who have made it in this country ! I am one of them ! NOT so for this bank !! They really need to train these folks to listen to the customers needs . Most folks in this country live from check to check and do not even have $5000 for emergency funds . And this CSR is telling me " You only have XYZ dollars with us " instead of saying " we love to see you place additional funds with us " Please forgive me for saying.... I could pay your salaries in the next 5 YEARS !! at the minimum !!
BTW ...install the best phone system for your employees , because your current system sounded as though you are making them working in a" basement Sweat shop "!!!

The CD is automatically renewed. They never sent the CD ending date notification to my home. They only sent the renewal letter. I contacted them today right after 1 day after that letter, but they did not help or never want to help at all.

Follow-up with my comments:

I contacted customer service yesterday. No one contacted me by phone or email, and I never received any notification that my CD has expired and will be auto-renewed. The website portal lacks any method for me to disable the auto-renewed feature or any tool to have the CD close on expiration and transfer the funds to my bank account. When I signed up for the CD, I was trapped with the trick. Even though the renewal letter is dated Dec 20th, I received the letter on Dec 31, New Year's Eve!!!! I contacted the bank 1 business day after that, on 01022025 and the lady asked me to pay the fine of $600 or more to close my account, otherwise, I have to wait for another year to access my funds. Do you think it is fair to your customers who trust you to lay the money in your bank?

--- Another trick with Forvright Bank:
Did you ask your online customer to Opt-in to receive emails? This is another trick. How come an ONLINE banking customer has to Opt-in to receive emails? Why don't you have it as the default option, and customers can opt-out FOR NOT RECEIVING your emails? What is the online banking standard in 2024? Can you help to ask Chase Bank, Bank Of America, Ally Bank why they don't require these standards, and their website has an option for their customers to instruct the bank NOT TO RENEW on the Maturity Date of the CDs and send the funds to their personal bank accounts? That is another trick.