ForeverSpin Reviews 

I purchased a top from this company in 2022, and everything went swimmingly. I was impressed with the product and delivery was quick and effortless.

Earlier this month,on a whim, I ordered the Sterling silver top, which is one of their pricier tops, at $278. I also ordered a titanium stand, bringing the total to $320. I received an email confirming the order. Two days later, I received one telling me that the order had been picked up by the courier, and provided a tracking #. A week later I checked the tracking number, and it indicated they were awaiting the item for pickup.

I contacted customer service via email, and received a reply from the ubiquitous Victor (whom I’m beginning to think is AI). His email was pure double speak nonsense about customs etc etc. I waiting another week and wrote to Viktor two additional times. He responded to none.

I just called both of their customer service numbers, each welcoming me to ForeverSpin asking me to hold the line, then instantly telling me to leave a message.

Ghosting your clientele strikes me as a poor business model, particularly when what you sell is essential a Pet Rock indulgence.

I will withdraw my dispute if they do ever deliver the top. I’m sure is a beauty!

Update: Foreverspin, whether prompted by this review, or, and I hope, a genuine sense of remorse, not only sent my original order expedited through customs, but included an added top and a spinning base AFTER I cancelled my order. While the lapse in customer service that I reviewed soo harshly was troubling, they went above and beyond in their effort to put things right. I'll always forgive one who owns a mistake, and appreciate the gesture to resolve the mistake. Viktor -- a real human! -- couldn't have been more generous in his desire to make me feel appreciated as a customer.

Ordered in April. Delivery was incomplete — didn't get everything I paid for. I filed a credit card dispute, which is the only thing that got a response: Viktor from ForeverSpin emailed asking me to withdraw the dispute, promising the rest would be delivered "soon." I did. It's now September. Nothing arrived.

Placed two more orders on 7/1 and 7/4. Got shipping notifications with tracking numbers created the same week for both — but USPS confirms they never actually received the packages. In other words, a label was generated, but nothing was ever handed off to the carrier.

Since then: multiple separate attempts to reach them by email and phone. No response to any of them — not even an acknowledgment.

Total pattern: incomplete order → dispute filed → asked to drop the dispute on a promise → promise not kept → two more paid orders with tracking numbers that go nowhere → complete silence on follow-up.

I'm re-filing the dispute and won't be withdrawing it again regardless of what they offer by email.

I ordered over 20 tops, bases and stands by now, and already had some trouble in the past, but it was always resolved at some point. My last order had to be replaced so i send it back as i was instructed to and from that point on they just ignored me completly. No replacement and no refund, with no way of cantacting them, they just ghost me.

Purchased a limited edition top, it arrived with a chip in it, I called to get return instructions and returned it as per exact instructions. They first claimed a month later that it must be stuck in customs then proceeded to ignore all further emails and will not return phone calls at all. This is the second faulty top I have received, the first was a gift so could not return it. Their customer service is non-existent. Tops are overall good but if there are any problems the customer is simply out hundreds of dollars. This type of purchase has become too risky for myself and anyone I know.

These tops are pricey but when you consider the materials and workmanship that goes into what is a fine and fun product you see that the price is actually a steel lol a pun but honestly worth way more than what they are charging. Excellent product!! Worth every penny! I’ve been buying several ever since the Inception movie. I just had to have one and it became an addiction.

I had an issue with a couple of my spinning tops and reached out to customer support. Viktor took care of my case personally and went absolutely above and beyond to help me. He was incredibly understanding of my situation, offered an amazing solution, and made the whole process smooth and hassle-free. ForeverSpin has outstanding products, but their customer service—especially thanks to Viktor—is truly world-class. A customer for life! 100% recommended!

This is an edited review. I purchased a top and a base for my husband for our anniversary. I received the top but not the base, so I contacted them right away. They asked me to send photos, so I did. Then, I experienced two weeks of no communication from them. I called and emailed repeatedly. They did finally get back to me. They said they had been undergoing system updates which delayed their response. They sent the base, expedited, which was a relief (since I’d spent two weeks thinking I was never going to see it). I am still a little salty about the two weeks of radio silence, but they made it right, and all’s well that ends well.

I orderd my tunsten spin more than 2 month ago.
My first email was answered, asking me for patience.
Any further email was not answerded any more.
Seems to be fraud.

After Sales Service is Abysmal. Warranty claims result in NO response nor action. Take your money then ignore you. Best trying another company. Items look great online but in the flesh VERY ordinary

It has been two months since I ordered the top and the base, and I have heard nothing about my parcel. I tried to contact the company by sending them emails from different mailboxes, messages via Facebook and Instagram, and calling their two phone numbers - no one ever replied. But after a long while, they reached out to me with some item promotions, and I was finally able to establish contact. My situation seemed very complex due to the shipping destination, but Foreverspin's team did their best, and I eventually received my order. I would give 3 stars for communication and 5 stars for the work on my case.

Warning! Do not buy from this company. I ordered one top and the base to spin it on. They sent two tops and no base. And neither top was the one that I even wanted and had ordered. This company is doing nothing about it! They are not even returning emails. They are not correcting the situation. In fact, they aren’t even acknowledging the situation. This is complete unethical behavior for a company. Do not buy from them

I purchased a Tungsten spin top from ForeverSpin and was disappointed with its performance from the beginning. Despite following the company’s own spinning instructions, the top consistently failed to spin properly and performed noticeably worse than my other ForeverSpin tops.

I contacted customer support and was advised to return the item under warranty. I paid for international return shipping out of pocket. Unfortunately, the replacement unit I received exhibited the same issue as the original.

The warranty process also involved repeated delays and long periods without response. Communication was inconsistent and required several follow-ups on my part before receiving replies.

In addition, the replacement shipment was declared incorrectly for customs (declared value CAD 161.10 and not marked as a warranty replacement). Because of this, I had to pay import VAT and brokerage charges of approximately $40 USD, which were not reimbursed.

Overall, the experience was disappointing both in terms of product performance and the handling of the warranty process.

Hello & good morning Forever Spin,

My brother in law received his spin top and he was delighted by it.

He sent me a photo of it spinning in his hand! He and my sister both were impressed by it and thought it was a "very cool" gift. Unique and beautiful.

I had been dealing with Viktor and he was very helpful through the entire process.

Thank you very much.

These tops are the best in the market, and the customer service is top-notch. My background is engineering, and those tops are absolutely the best in the market. Thank you merci

I have purchased numerous tops (50+) over the years. Some were given as gifts, but most I have kept for my own collection. One word to describe these tops…..addictive! Great quality and a lot of fun. Recommend everyone to own at least one. You won’t regret it.

I have just started ordering their tops this past year. I have several and plan on getting all of them eventually. I had a problem with the last order and didn't get the Ruby Red top as promised. I called and was contacted my Michael at the company and he rectified my order immediately. He was very quick, kind and a great representative of the company that cares about their customers. I highly recommend ForeverSpin to anyone considering this company. I will continued being a customer and look forward to getting all of their great and beautiful Tops

Absolutely no communication, expedited fee means very slow shipping and they pocket your money. Three orders with (2-3 day express), it only took them over a week to ship and its now going to a vacation home that is vacant. Let them know this 3 times and they still shipped. Won't reply or communicate at all. So sad I went with this over priced company. Also read the reviews, not the people they paid, actual reviews and redits. They are just doing reputation management. They made a shipping label, but took 3 days to actually hand it to the mail man. Now I have hundreds of dollars worth of merchandise going nowhere, which they will be eating the cost or my bank will deal with it. All they had to do was answer any one of my emails or their phones. They dont and I normally check that, mad at myself for not checking customer service communication before ordering. Its something I do to avoid frauds like this. Way to ruin Christmas, forever Ring < because thats what you get when trying to communicate with them. Just sad, because while most people think its an overpriced waste, I think its a cool toy.

I recently placed an order with ForeverSpin and unknowingly, the order went through twice. I received an email from Viktor alerting me of this fact. He wanted to see if I had intended to place both orders. I promptly replied and thank him for noticing the error. The duplicate order was quickly refunded and I received a lovely follow up email as well. Excellent customer service for sure.

A wonderful product you'll enjoy forever. And the customer support is outstanding! Treat yourself to a beautiful and unique gift. You won't regret it!

It is difficult to find a company that is as front-facing and service oriented as ForeverSpin.

These guys took a brilliant idea and investment funds to create a company that has established a viral reputation of selling collectables of the highest quality. What is especially inspiring it that they steadfastly refused to compromise with their commitment to the highest levels of customer service and follow-up.

Go on, I challenge you. Any issue you have with your order just email the company. Chances are it will be the company president who responds to you. They simply refuse to let you leave with any negative opinion of their company. And they accomplish this with amazing responsiveness selling an incredible product.

I've been ordering from these guys literally since their first offering. My collection has quadrupled in value and infinitely in enjoyment. They are a classic example of when outstanding customer service meets an amazing product.