Fort Troff Reviews 

I think the companies greed ran them out of business, as the website is not even working now! For starters there prices were always over priced! along with the shipping. I think the tariffs really hurt them financially, but with all the money they were making, they should have been able to afford that…

Never received last product got wrong product in the order before. I phone numbers work have sent 8 emails requesting info on a return and where my order is horrible company

Bought some products, the tracking number said returned to the sender, and that's it. Try to call, reach out via email no response, same with social media and got block! They are literally stealing your money, don't buy anything

In the past I’ve always had a great experience. Last order Fort Troff charged me but my order never arrived. Checked my account and my order number isn’t in my history and the confirmation email with tracking link doesn’t work. I’ve called… no answer. Left multiple voicemails with no reply. Same with emails. Just take your money and throw it in the garbage.

I strongly advise against ordering from Fort Troff based on my recent experience with both their product quality and their customer service team.

Right out of the packaging, the product was completely defective. One of the magnets was already chipped and completely detached. Due to the nature of this item, a broken and loose magnet is a glaring safety hazard that falls entirely below acceptable quality standards.

When I emailed customer service to explain the defect and ask how to return the damaged inventory for a refund, the situation escalated unprofessionally. The representative informed me that they only do store credit or replacements and explicitly refused to issue a refund for the broken item. When I politely pointed out that selling defective, unsafe merchandise breaches consumer protection laws, their response was unbelievably hostile.

Instead of making it right, the customer service team:

Refused to take their damaged item back.

Told me my account was now "flagged."

Dared me to take it up with my credit card company (which I am doing).

Ended the exchange by demanding "PLEASE no further emails to us."

If you receive a defective or unsafe product from this company, they will not stand behind it, and they will treat you with absolute hostility if you ask for a refund. Save your money and shop with a business that respects its customers and quality control.

Defective item as part of large purchase. Could not resend item as out of stock. Would not give refund only credit. Credit useless due to extremely high international shipping costs.

Absolutely worst possible customer service ever imaginable. Chargeback on credit card appears the only solution.

Avoid at all costs.

Ordered an item, and then paid for. Received no update when they cancelled the item on their side and didn’t receive a refund of the money spent. Support not responding to any emails either.

Avoid This Company at All Costs

This company is completely unprofessional. They sent me a damaged item, and when I tried to resolve the issue, I got nothing but a 90+ day runaround. They use a shady third-party processor called Sizzle, and neither the merchant nor Sizzle took any real accountability.

I had to escalate the situation to my credit card company to finally get a chargeback for one payment The merchant claimed Sizzle never contacted them, while Sizzle insisted they reached out multiple times. Total mess.

The person who calls himself “Sergeant Duke” is especially rude and unprofessional—he’ll hang up on you, block your number, your email, and even ban you from the website if you dare to complain or dispute a damaged item.

Zero accountability. Zero customer service. Do yourself a favor and stay far away.

Don’t bother buying anything from them. It never comes. Temu ships faster and is more reliable. Which is sad because it used to be great but now they have no customer service whatsoever. They’re charging an exorbitant amount of money for shipping and then your order doesn’t come. The reviews are all the same here Bad very very bad reviews plus the product quality is garbage. All of their CBD loop mixtures are incorrectly labeled in terms of their CBD amounts as a fraction of what’s listed. Reading this now you’ve been warned. They are a scam.!

Almost $200.00 shipping charges for an $18.00 item that fits in the palm of your hand.

Even though their shipping policy says that they would ship postal, customer service says they never use the post office.

Customer service was fairly passive aggressive, stay away.

Poor customer service
I’m genuinely disappointed with my recent online purchase. I previously received a similar product as a gift that lasted over a year, it was high quality, durable, and extremely comfortable. Naturally, when it broke, I decided to buy a new one myself. Unfortunately, I ended up ordering the wrong item, and it doesn’t fit or serve its purpose for me at all.
I reached out to customer service hoping for a simple solution, I offered to keep the incorrect item and asked if I could receive a small discount to reorder the correct one, avoiding the hassle of the return process. Instead, I was told no. The return policy is frustrating: I’d need to print out paperwork, visit the post office, and pay for shipping, all for an item that was just the wrong size.

Quality of materials has dropped drastically over the years at a steady pace but what's even worse is the level of customer service. They are borderline insulting.

There are far better companies out there with even better prices. I challenge buyers to look elsewhere.

I bought merchandise from this company and it was defective. I asked for a refund and they asked for pictures of the damage. I told them that I did not want the product they would not give me a refund. I would not suggest anyone doing business with this company because of the bad reviews. You can find the same objects in a store near you. The man that owns this company is a scam artist. I’m going to talk to scuff and other gay app providers to remove his ads.

Everything I purchase from this place is amazing and customizable. Customer service is aaa and speedy. They care and always easy to reach

Great, high-quality and unique products plus super friendly customer service when I interacted with them. Highly recommended.

I purchased 4 different Cyborg toys with the red removable suction cups. I broke 2 trying to take them out of the toy. I ordered replacements. This time I left them in and they melted inside tge toy and oozed out onto the toy and was so sticky, I had to throw the toy away. They were properly stored and all of them did this. They also didn't hold very well. Very disappointed.

I had never heard of Fort Troff. I saw a post about a free gift on JAKETHAFUZZBALLS twitter. I went to get a cock ring! The price was great! I even got 2 free bottles of lube. The website was clean and easy to get around on. This will be my new toy store!

Extremely disappointed with the bad quality of their products.
I have dildos of all the brands you can imagine.
I keep them all together.
Fort troff melted in few days after buying it. I have never used it before.
I did contact the customer service. They could do nothing about it.
it was over 90 days, and it didn't matter if it was a brand new out of the plastic.
Suggestion: Buy only good quality brands. Stay away from Fort Troff.

The strap for their bullet vibrator (FT Thunder Egg) broke while it was inside of me. I submitted a lower rating review, but it was never posted on the product page. I asked for a refund, but because it was over the 90-day warranty, they gave me a 20% off discount. I’m sorry but the toy broke while it was inside me. The last thing I want is to buy something else from your website. And even if I did, 20% only??? What a joke…

Company is a joke. I had a valid RMA for a product that was unopened. I returned it within their 90 return policy, however since UPS delayed it by a week, it was then out of their warranty period and now Im out the $$ and the product. Stay away!!