Fountain Reviews 

397
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, noting that doctors and nurses listen carefully to individual needs and tailor treatment plans effectively for each patient. Consumers also truly love the seamless communication and convenient telemedicine platform, pointing out that support teams are always available and quick to respond via text message. Some reviewers were not happy with provider consistency, communication, or occasional difficulties regarding the refill process during their treatment journey. A few customers felt that managing these unexpected hurdles required extra effort and proactive self-advocacy to get proper assistance.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional providers, prompt... See more

Product

Customers consistently note positive experiences with product, sharing that the treatments and hormones have... See more

Staff

People report positive experiences with staff, highlighting that everyone is professional, supportive, and... See more

Customer service

Consumers find customer service to be positive, highlighting 24/7 availability and exceptionally responsive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is streamlined,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service, the personalization, it's just awesome. There are a lot of options for TRT treatment but none come with the comfort, convenience, and communication that Fountain provides. It's a little... See more

Company replied

Rated 5 out of 5 stars

I just had my intake with Alexis who was amazing! She took her time to go over all my results and explaining how everything fits in. Then we discussed the different options available to me down to the... See more

Rated 5 out of 5 stars

All medication and supplies are on time. Great customer service. They always stay in touch with reminders for appointments. Test results are explained with you thoroughly. Associated appointments... See more

Rated 5 out of 5 stars

All the people are responsive and friendly and professional. The treatment plans were tailored to fit my requirements and lifestyle. The doctors and nurses were able to listen to my comments and... See more


Company details

  1. Online Pharmacy

Written by the company

Fountain is personalized healthcare made around you. We offer prescription treatments across hormone health, TRT, HRT, hair, skin, sexual health, and more, with care tailored to your individual needs. From getting started to managing your treatment, Fountain makes accessing personalized care simple and convenient. Qualified patients can receive their treatments delivered directly to their door, with support along the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

397 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(397)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

I just had my intake with Alexis who…

I just had my intake with Alexis who was amazing! She took her time to go over all my results and explaining how everything fits in. Then we discussed the different options available to me down to the actually bi weekly dosing. She really listened and answered all of my questions which was great. I was able to come out of that intake with a lot of knowledge and feeling confident about the treatment recommendations moving forward. 10/10 I would highly recommend her & the service.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive and informative team

Very supportive and informative team. They respond so quick and resolve any issues pretty fast. I like that it operates through text so that they can get on any questions or concerns so fast. Very k owledgable doctors they've really changed my life and helped me comfortably get the care I was looking for.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Anytime I had a question, they would always get back to me as soon as possible. Always got the product on time. I would definitely recommend them to anyone!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

I have been very satisfied with the…

I have been very satisfied with the service and staff at Fountain. My user experience with their Telemedicine platform makes it so easy to take an appointment on the go, schedule your labs, etc.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Informed Consumer

I made sure to do my homework and research before embarking on outsourcing TRT therapy. My GP determined 3 points above the lowest end of normal range at 41 years old meant I was fine and not a candidate despite chronic fatigue, low libido, declining gym performance, mental fog, and overall funk about life. Now 45, I’ve been with Fountain from the beginning and the service was transparent and exactly as advertised including pricing, on time refills, ease of ad-hoc contact with the team, labs, etc. I look and feel as good as I’d hoped to get to and am grateful for the experience.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have had an outstanding experience…

I have had an outstanding experience working with FountainTRT in the roughly 3 years I've been using their services. I am on a TRT program, staying above 900 with an excellent balance of strength and energy. The process is easy, lab work is easy, and talking to the doctors is always a smooth experience. Highly recommend, 10/10.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I feel like a new person since starting…

I feel like a new person since starting this treatment. My numbers had dropped since getting out of the service and I felt like I was in a fog constantly. The physical changes and the improved focus make this one of the best things I’ve done for myself. The staff at Fountain has been extremely supportive and helpful throughout my treatment. Give Fountain TRT a try

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I researched many TRT treatment centers…

I researched many TRT treatment centers and providers. I chose Fountain. Although I was a bit nervous at the start, my concerns and questions were addressed immediately, and my interactions with all the FountainTRT staff have been positive, informative and professional. I've never felt better. And even family and friends compliment my change in shape and sudden found confidence and demeanor. My only regret is i wish I started TRT ten years earlier.

July 27, 2026
Unprompted review
Rated 2 out of 5 stars

Pretty underwhelming

Pretty underwhelming. Was with Fountain for a little over a year. Very difficult to get dialed in. Had issues with E2 and hematocrit spiking even on very low doses. Quality of care was incredibly inconsistent, disjointed, and overall lackluster. Never got the sense anyone really cared or was paying attention. Just rotated through NPs who barely know what they are talking about and who more often than not didn't even know what dose I was taking because their notes were so bad. Demanded to speak to some MDs a couple times and they were helpful but overall it was exhausting being the only one advocating for myself. Decided if I had to deal with that nonsense, might as well just go through insurance or a cheaper online provider.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to schedule appointments

Easy to schedule appointments, follow ups and prescription renewals are managed effortlessly by the team. Any questions that you have can be texted to the team anytime day and night and they answer quickly. Completely satisfied.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been extremely happy with my HRT…

I’ve been extremely happy with my HRT treatment. Since starting, I’m no longer waking up at 3:00 a.m., my fatigue has improved significantly, and I’ve even noticed less urinary incontinence. I feel more like myself again. The treatment plan has been effective, the staff has been wonderful to work with, and the cost has been very reasonable. I highly recommend them to anyone considering hormone replacement therapy.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Dramatic Mental and Physical Renewal

Had no troublesome meno symptoms until I turned 65 - when extreme anxiety, sleeplessness, terrible brain fog, shoulder and hip pain and constant UTI symptoms hit me like an avalanche. Began HRT 3 months before my 66th birthday. Felt almost instant relief, especially the mental symptoms.Crepey skin on arms and legs is gone even my flat butt is much firmer. But MOST shocking - a huge fibrous mass in my breast that was mistaken for cancer years ago (with resulting traumatic surgery/treatment.) is GONE. No joke. It has disappeared. Totally soft normal breast now - and even a little firmer/perkier! I am shooketh! You are not too old to start. Please do this for your health and your happiness.

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Canceled my appolintment with in 1-hr and still got hit with a $35 charge


Hidden weekly costs and an immediate $35 penalty
Buyer beware: FountainTRT's pricing structure is billed weekly, making it significantly more expensive than standard monthly models. When I realized the true cost right after booking a next-day lab appointment, I canceled everything immediately. Even though the booking and cancellation all happened within a single hour, they still slapped me with a $35 charge. Zero flexibility for an honest mistake caught within minutes.

June 4, 2026
Unprompted review
Fountain logo

Reply from Fountain

Our TRT membership has three payment schedule options: every 4, 12, or 48 weeks. Each of these options is all-inclusive, covering the cost of medications, labs, video visits, shipping, taxes, supplies, and 24/7 messaging access to our team. Longer plans offer better value over time. Patients can choose whichever option works best for them.

The initial assessment is a separate $35 fee and includes labs and a video visit with a provider. Anyone who pays that fee and decides not to proceed, for any reason, should message our customer service team for a full refund.

Rated 1 out of 5 stars

Promotion claims $35 labs. FALSElll

Promotion claims $35 labs. Had lab work done at quest for what I thought was $35 but then proceed to receive a bill a week later from quest for $168 for the labs. Complete scam to get you in the door.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Stronger better…

The experience has been great because it has done for me what it said it would do. I have greater focus, my emotional outlook is better. My strength has increased. I feel younger. I have greater drive. My muscles are full and hard as they used to be. I am helping around the house better.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

My experience has been wonderful. The customer service was spot on every time and is 24/7 so I could get answers any time I had a question. My doctor visits were always professional and really paid attention to my needs. They offered feedback and addressed any issues. I felt so much better on HRT. I was actually surprised at the changes. Highly recommended.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so satisfied with the product Fountain HRT

I'm so satisfied with the product, my symptoms improved dramatically and the check in from Doctors and registered nurses and the video conferences makes it more easy as to go to a doctors office and sits there for an hour, this is so comfortable and the customer service is absolutely perfect the pharmacy keeps you upto date as to when they ship your prescription and makes sure your know how to use each product correctly. Thank you Fountain HRT for making my live better🩷

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have not felt this good in years

I have not felt this good in years! The hip pain I was experiencing for years I thought was my Fibromyalgia. Turns out it was not. When I got started on the testosterone cream the hip pain disappeared! I had already been on only female hormones for a few months and did not notice a lot of changes for the good. Thank you Fountain!!!

June 29, 2026
Unprompted review

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