Fountain Reviews 

397
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, noting that doctors and nurses listen carefully to individual needs and tailor treatment plans effectively for each patient. Consumers also truly love the seamless communication and convenient telemedicine platform, pointing out that support teams are always available and quick to respond via text message. Some reviewers were not happy with provider consistency, communication, or occasional difficulties regarding the refill process during their treatment journey. A few customers felt that managing these unexpected hurdles required extra effort and proactive self-advocacy to get proper assistance.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional providers, prompt... See more

Product

Customers consistently note positive experiences with product, sharing that the treatments and hormones have... See more

Staff

People report positive experiences with staff, highlighting that everyone is professional, supportive, and... See more

Customer service

Consumers find customer service to be positive, highlighting 24/7 availability and exceptionally responsive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is streamlined,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service, the personalization, it's just awesome. There are a lot of options for TRT treatment but none come with the comfort, convenience, and communication that Fountain provides. It's a little... See more

Company replied

Rated 5 out of 5 stars

I just had my intake with Alexis who was amazing! She took her time to go over all my results and explaining how everything fits in. Then we discussed the different options available to me down to the... See more

Rated 5 out of 5 stars

All medication and supplies are on time. Great customer service. They always stay in touch with reminders for appointments. Test results are explained with you thoroughly. Associated appointments... See more

Rated 5 out of 5 stars

All the people are responsive and friendly and professional. The treatment plans were tailored to fit my requirements and lifestyle. The doctors and nurses were able to listen to my comments and... See more


Company details

  1. Online Pharmacy

Written by the company

Fountain is personalized healthcare made around you. We offer prescription treatments across hormone health, TRT, HRT, hair, skin, sexual health, and more, with care tailored to your individual needs. From getting started to managing your treatment, Fountain makes accessing personalized care simple and convenient. Qualified patients can receive their treatments delivered directly to their door, with support along the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(397)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Fountain HRT has…

My experience with Fountain HRT has been outstanding. The process is thorough but very accommodating with regard to a willingness to work with you on your specific issues. A much better experience than I’ve had with the traditional medical community. Definitely 5 stars!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

The company is Great

The company is Great , for many reasons,
Communication, every time I’ve had a question or answers needed, immediate responses.
Product , great quality & delivery always on time, revolutionized everything about existing in a good & consistent way ..

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

What a blessing if you want to take…

What a blessing if you want to take charge of your health. Common sense approach, reasonable pricing, helpful customer service, knowledgeable medical advice, the way it should be. Why “the system” makes HRT so difficult for women is beyond comprehension, Fountain HRT is here to help safely navigate your way to a better you.

June 24, 2026
Unprompted review
Rated 3 out of 5 stars

not a medical service

What is important is that I received my HRT. For that I am grateful. You're essentially paying for drugs. This is not a medical service. They are beyond disorganized, unprofessional and callous. The provider I met with seemed amazing but there's not a patient portal or anything, there's tons of gatekeeping, you can't just make an appointment or contact your provider and you're not gauranteed to meet with the same provider twice. There are no follow-up visits, no health assessments, nothing to help you manage your health. If you're just looking for a drug dealer and not a service provider, this is for you.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

They have been excellent and easy to work with

They have been excellent to work with. Clear, responsive and timely. It’s amazing they are available and quickly responsive by text for any questions. The process has been simple. Everyone is friendly. Service is fast. Highly recommend!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff and highly reslonsive

All the people are responsive and friendly and professional. The treatment plans were tailored to fit my requirements and lifestyle. The doctors and nurses were able to listen to my comments and quickly adjusted the plans to fit the situations. I travel extensively and they made sure I received my medications when needed so that I did not run out during my travels. Highly recommend

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

After not feeling my best and visiting…

After not feeling my best and visiting a doctor who immediately wanted to prescribe SSRIs, I decided to take matters into my own hands and get comprehensive blood work done. The results revealed what I suspected my testosterone levels were extremely low. That's when I discovered FountainTRT and decided to give their treatment a try, and I'm so glad I did!
The results have been nothing short of amazing. Within weeks of starting their testosterone replacement therapy, I began to feel like I was supercharged with a new zest for life. My energy levels increased dramatically, making every day feel more manageable and productive. My workouts became more effective, allowing me to push harder and see better results. The transformation was so significant that I lost about 20 pounds of excess weight and was able to start two new businesses, something I never would have had the energy or confidence to do before.
It's truly crazy to think how much testosterone impacts every aspect of a man's life. At 54 years old, I feel like I've reclaimed my youth and vitality. The team at FountainTRT was professional throughout the entire process, from the initial consultation to ongoing support. Their medical providers designed a treatment plan specifically for my lab results and health goals, which made all the difference.
I'm incredibly thankful to have my fire back at this stage of life. If you're experiencing symptoms of low testosterone and being pushed toward unnecessary medications, I strongly recommend getting your hormones tested and considering FountainTRT. It's been absolutely life-changing for me.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with my first initial…

Very impressed with my first initial interview assessment today. Started on time , very thorough in all the explanations of my options. I was also impressed with the overall concern of my health and how we can stay focused on everything through texts throughout the process. I am very satisfied and look forward to starting on my medication. I also feel confident in the quality of medication, look forward to seeing the results.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Started TRT about a month ago and I’m…

Started TRT about a month ago and I’m just starting to feel better the first implement was my sleep and my wife is starting to notice a difference in bed as well I like the fact the Dr’s are very helpful with understanding blood work they answered my questions before I even asked. I like that they monitor my blood work to get me to the right levels.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love love my Fountain HRT team

Love love my Fountain HRT team! I was 58 still having periods and worried about where i was with menopause. After blood tests and a thorough consultation I was put on a hormone regimen that supported MY body. I feel better than ive ever felt!!!

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

This is probably the biggest scam place…

This is probably the biggest scam place I have ever done business with they say that you can get there testosterone for only $99 which is a they charged me $199 for some debetic needles and tiny vial of testosterone then the next month they said that I needed to pay another $199 which I paid and I thought at least I will get some more testosterone nope it's been over a month im still waiting for it to show up then they say they need another $199 at which point I said wait why am I gone you $200 a month and I'm not getting anything in return and I asked to just cancel the entire account I don't want to do business with shady people so just beware they are going to want alot of money for something you can get elsewhere for like $50

June 5, 2026
Unprompted review
Fountain logo

Reply from Fountain

Our TRT membership is a bundled service with three payment schedule options: $199 every 4 weeks, $499 every 12 weeks, or $1,799 every 48 weeks. The longer options offer better value over time. Each option is all-inclusive, covering the cost of medications, labs, video visits, shipping, taxes, supplies, and 24/7 messaging access to our team.

We want patients to understand what they’re paying for and feel supported throughout their membership. Patients can message our customer service team 24/7 with questions about payments or shipments. If anything doesn’t seem right, we want to understand the concern and do our best to resolve it.

Rated 5 out of 5 stars

I started fountain 3 years ago with a…

I started fountain 3 years ago with a test level of 200 in my late 30s . I had joint pain, brain fog, less sex drive. After starting treating on trt I noticed within a month the morning salute was back and in full force! My fatigue and joint pain diminished weight loss started to happen. And life improved significantly over all. Highly recommend for any man second guessing.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have loved Fountain HRT

I have had an incredibly positive experience with Fountain HRT. The experts and physicians have shown excellent care and attention in every aspect of my HRT journey. They have been able to help me achieve a hormone balance that has helped me build and maintain muscle again, as well as sleeping better, and have increased energy levels. I highly recommend Foundation HRT.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great company!

I’ve been working with Fountain for a couple of years now. I couldn’t ask for a better company to work with to optimize my hormones. Staff is extremely professional, courteous, and very responsive. I would highly recommend.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I am SOOOOOO happy with the service and…

I am SOOOOOO happy with the service and support I have received with Fountain!!!! You guys got my HRT protocol locked in and perfect for me quickly and I feel FANTASTIC now!!!! And it has been the most streamlined, efficient process from start to finish... and I LOVE that I can text with questions and get answers right away... super responsive!!!! THANK YOU!!!!!

May 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look