fourfive.com Reviews 

Used fourfive for hydro electrolyte sachets and were dead handy on a mountain biking trip where the sachets could just be popped into water bottle. Had an issue with a subsequent order which turned out to be my error, however it was sorted super fast and refund issued in no time at all. Really happy with how they responded to my issue, would recommend to anyone.

I have a subscription for the creatine and magnesium powder which i have been taking now for the last six months every morning after my run.

I seen to be able to increase my volume now, less sore after longer runs and times are improving where they had plateaued before.

My sleep has improved significantly and I’m also more focussed at work so all in its a fantastic product and great brand (good founder story too!).

Packaging is good and website works well. The occasional free gift is a nice touch and when there was an issue with my subscription one month due to an item being out of stock it was resolved within a few hours, great service is hard to beat!

Excellent service, great communication Elena is very helpful

Very prompt service - using a reliable courier. Quick to sort out my ****-up when I accidentally set up a subscription rather than a 1-off order

The whole way this company operates is customer focused from product to service.
Products are great and they deal with you in a quick and efficient way.
I wish all companies worked this way. It's so refreshing.

Been ordering via subscription for a while. Stopped getting the reminder emails where you can delay the order so I have way too much of the product now. Tried to contact a few ways and also by requesting a return on their site...no response at all. So after almost a month of trying with absolutely no response I have cancelled my subscription.

To me customer service is the thing that makes or breaks a product. Sorry to say I am moving on to another provider now.

Easy to order, products very good.
Delivery simple.

FourFive should be the blueprint for how companies in this space operate. Fantastic products, and they are meticulous in their formulation and R&D. They take time to listen to their customers and take on feedback.
I have been a customer for a few years and will be for the foreseeable future.

I have only ever had fantastic customer support from Elena too! They used to have this AI CS bot, which I hated, but thankfully I believe they have stopped using it.

Incredible product, fantastic customer support. The best on the market at the moment in terms of supplements.

Delivery was fast.
I've been taking it 2 weeks and not sure if the product has helped me focus or feel any benefit.
Taste is good.

Gosh. I have tried so many types of these tablet hydro drinks.
I must say that I was surprised how delicious they are. It is hand over fist better tasting than other companies. Love, love, love these.

Don't bother.. Order dispatched on 23rd July. FAQs state I'll have a tracking number.. Nope.

Sent email days later to customer care thinking it would update - not heard anything back.

Disappointed but this might prompt a reply from customer careless. Usually leave rave reviews for companies but clearly we have a don't care culture company.

*A v o i d*

Great product

Update 21/07/26
I was assured it was an error on Royal Mails part, don't get me started on them. Anyway I have received the order and FF have apologised, nothing to apologise for. Giving me a free bottle on my next delivery, thanks very much. 42 minutes waiting for Royal Mail customer service. Update as my subscription runs, flavours and experience's of the product

I have an issue but no response from a human yet just there AI assistant Katie. Order was delivered yesterday???? 40 minutes on hold to Royal Mail, unfortunately the details I provided given did not match my name or address??? Advised to contact the seller. Radio silence since contacting them this morning, apart from Katie there AI assistant said passing on your details. Someone is enjoying whatever I've ordered, I paid for??? Cowboys

Love all of the products I’ve tried so far;
Especially Creatine & electrolytes. Have recommended to others.
The support I have received from the team (specifically Elena) to resolve a problem I had has been great

Great customer service. The email response was a little slower than I expected, but once they got back to me they dealt with my issue quickly and with real care. Everything was resolved, and I felt well looked after. Id happily buy from them again.

Great products and Elena has been so helpful! I started using the hydration tablets and really noticed an improvement in my hydration throughout the day. I've since started using the creatine & magnesium - I take it every evening and am sleeping so much better and feeling stronger at the gym. I really recommend their products!

Been taking the creatine and magnesium since they released it and I have definitely noticed the difference. Recovering quicker and feel like I have more energy day to day.

Also a big fan of their hydro tabs, the watermelon is the best one I've tasted

Updating my original review because, to be fair, FourFive did eventually put things right.

My initial frustration wasn't actually about the products themselves. I genuinely like them, which is why I ordered in the first place.

The issue was with communication.

After my order arrived incomplete, I reached out and heard nothing back for a while. I completely understood that my original email was sent over the weekend, so I wasn't expecting an immediate response. What became frustrating was feeling like I was chasing for answers while seeing plenty of activity on FourFive's social media channels.
Eventually, after it started to feel like I was auditioning for the role of "persistent customer of the month", Elena from the customer service team got in touch and explained there had been a dispatch issue affecting multiple orders.

Apparently, affected customers had been contacted. Unfortunately, I wasn't one of them, and I never found out why. The replacement order was sent promptly, but I only discovered it was on the way when it unexpectedly arrived at my door.
Credit where it's due though: once Elena became involved, she handled everything professionally, kept me updated, and even added some freebies to my next order, which I hadn't asked for.

One slightly amusing footnote: FourFive really don't like bad reviews, which is understandable. I was asked a few times if I'd consider updating my one-star review. I left it unchanged for a little while, partly to make a point. Being ignored isn't a great feeling, and perhaps now they have a better understanding of how that feels from the customer's side.

A little passive-aggressive? Maybe.

But fair is fair. The issue was eventually resolved, the replacement arrived quickly, and the products themselves are still great.

Communication needs some work, but the willingness to fix mistakes is definitely there.

I had some problems with the AI responses when an order was wrong but this was resolved once someone from the team replied.
I would recommend them not using AI for customer service as previously have never had a problem.