Four Seasons Heating & Air Conditioning Reviews 

164
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally professional, polite, and highly knowledgeable during complex HVAC installations and routine maintenance. People deeply appreciate the prompt and efficient service, noting that workers consistently show great attention to detail and clean up thoroughly after completing the job. Some people were dissatisfied with customer service, mentioning poor communication, unhelpful automated bots, long response times, and ongoing difficulties with appointment scheduling. Consumers also reported frustrating delays, unreturned phone calls, and repeated issues regarding incomplete repairs or scheduling errors that required multiple follow-up visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the technicians and installation teams are... See more

Service

Customers consistently note positive experiences with service, frequently praising quick response times,... See more

Customer service

Customers had positive experiences with customer service, often praising helpful staff who took the time to... See more

Product

People report ambiguous experiences with product, as reviewers highlight both satisfaction and severe... See more

Quality

Reviewers express mixed feelings regarding quality, with some customers praising the high quality of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a quick HVAC installation process with Marvin and his team. However, after they left I noticed two scuffed marks (one included a dent) on my wall from moving the HVAC. It was a tight space to e... See more

Company replied

Rated 5 out of 5 stars

Miguel did an outstanding job on our HVAC replacement and removing the coils from our furnace. From start to finish, he was professional, knowledgeable, and efficient. He took the time to explain ever... See more

Company replied

Rated 5 out of 5 stars

Our air conditioning went out while we were away. Other companies quoted us days until they could come out. Four seasons got there that afternoon and took care of it immediately. They were professiona... See more

Company replied

Rated 5 out of 5 stars

Hello, I've been a long time four seasons customer and generally pleased with their service but on 19 Apr 26, our furnace was deemed inoperable. Jaime Diaz and his partner, came diagnosed our prob... See more

Company replied


Company details

  1. HVAC Contractor
  2. also in
  3. Air Conditioning Contractor
  4. Air Conditioning Repair Service
  5. Furnace Repair Service
  6. Heating Contractor
  7. Plumber

Written by the company

For the past 55 years, Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric has been providing homeowners in Chicagoland with solutions for all their home service needs. From AC tune ups to new furnaces. From drain cleaning to sewer repair. From electrical panels to generators. Four Seasons has a solution for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.4

All reviews

(164)

125 reviews in the last 12 months

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water heater

Rated 5 out of 5 stars

Expert service

Very friendly, professional, and knowledgeable technician that installed our new hot water heater. We will always use Four Seasons for our Plumbing needs. Thanks :)

June 5, 2026
Unprompted review
Four Seasons Heating & Air Conditioning logo

Reply from Four Seasons Heating & Air Conditioning

Thank you for the 5-star review! We're thrilled to hear you had a great experience with our technician. We appreciate your trust in Four Seasons and look forward to helping with your future plumbing needs!

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Rated 5 out of 5 stars

My initial consultation with Keith was…

My initial consultation with Keith was great. He took time explaining the HVAC systems and options with me and kept great communication with me.

The installation guys (Mark Brandenburg and another guy who's name I didn't get) did a fantastic job on the install and finished the entire HVAC install plus a new hot water heater all in the same day (was originally planned to take 2 days but they worked very efficiently). Mark asked me if I had any questions throughout the install process, helped me get the new thermostat setup and answered whatever questions I had.

I admittedly was skeptical/concerned about going with Four Seasons from reviews i had read online but after addressing those concerns with Keith and him reasurring me I'd have an exoerienced team performing the installation I decided to give them a chance because they were offering the best package. Very glad I did and had a great experience. Will gladly use Four Seasons again.

April 22, 2026
Unprompted review
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Reply from Four Seasons Heating & Air Conditioning

Thank you for taking the time to share your experience—we truly appreciate it.

We’re glad to hear that Keith provided a thorough and informative consultation, helping you feel confident in your decision. It’s also great to know that Mark and the installation team exceeded expectations by completing the project efficiently while keeping you informed every step of the way.

We understand your initial concerns and are grateful you gave us the opportunity to earn your trust. Your feedback means a lot, and we’re happy to hear you had such a positive experience.

If you ever need anything in the future, please don’t hesitate to reach out—we look forward to working with you again!

Rated 5 out of 5 stars

Amazing service!

We live in a 102 year old home and we have used Four Seasons for many issues and renovations around our house. They are professional, reliable , and when you need them in an emergency they are available. Our basement ejector pump was leaking lots of water . They came and first tried to repair the issue but the pump was too old. They replaced it and gave us a fair price. Amazing service from start to finish. Best company around.

March 5, 2026
Unprompted review
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Reply from Four Seasons Heating & Air Conditioning

Thank you for the wonderful review! We’re honored to be your trusted team for maintaining and improving your 102-year-old home. We’re glad our technicians were able to assess the ejector pump, attempt a repair first, and provide a replacement when it was clear the unit had reached the end of its life. Providing reliable service at a fair price—especially during urgent situations—is always our goal. We truly appreciate your continued trust in Four Seasons!

Rated 1 out of 5 stars

DO NOT HIRE

My mother contacted Four Seasons Heating and Cooling on 01/26/2026 for a water leak. What should have been a simple service call turned into them replacing her boiler—something that was not needed.
The technician arrived at 8:00 a.m. and instead of shutting the water off, allowed it to continue leaking for approximately three hours while he tried to determine “how my mother’s credit was” so they could charge her for additional work. He even made the comment, “Oh, there is no way you could afford this in cash,” which was extremely inappropriate and unprofessional.
After being pressured into purchasing a new boiler costing nearly $17,000, her tenants were left with NO HEAT because the job was not completed correctly. A second technician had to come out to bleed the old pipes and stated that the original work was done incorrectly.
I was on the phone during a call with customer service and had to take over because of how rude and disrespectful they were toward my mother. Once I took over the call, their tone immediately changed. This entire situation has caused my mother extreme stress and has made her physically ill, so I have been the one handling all communication.
Each time I call, I am forced to explain the situation again to a different customer service representative, which is incredibly frustrating. Another technician was sent out on 02/12/2026, and once again I was told the job was done incorrectly. That technician stated he would order parts and return on 02/16/2026 to fix everything properly, even saying he would do the job “as if it were his own house.”
I also had the city inspector come out because the work was done without a permit, and the inspector confirmed the job was poorly done and appeared incomplete.
On 02/16/2026, I took yet another day off work only for a different technician to show up. He informed me the previous technician was off that day, that he was only there to inspect the job, and that he did not have any parts. After calling customer service again and finally reaching the person assigned to this claim, it became clear that even they were not aware of what was happening. The technician confirmed to the representative exactly what he had already told me.
As of 02/16/2026, four technicians have been out and nothing has been resolved. I will now have to take off work again on 02/17/2026 in hopes that the job is finally done correctly.
This entire experience has been exhausting, stressful, and unacceptable. Between the unnecessary replacement, poor workmanship, lack of permits, constant miscommunication, and horrible customer service, this company has given me absolutely no confidence. I would not recommend them to anyone.

January 26, 2026
Unprompted review
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Reply from Four Seasons Heating & Air Conditioning

Thank you for sharing your experience. We appreciate you taking the time to speak with our team and for your continued patience as we worked through the concerns surrounding this service. We understand how frustrating the process has been and sincerely appreciate the opportunity to address the situation with you directly. Our team has remained in communication and is committed to ensuring everything is resolved properly. We look forward to bringing this matter to a positive resolution and appreciate your patience throughout the process.

Rated 5 out of 5 stars

For all the right reasons, they can't be beat!

I've used 4 seasons several times over the years for several issues. Everything from fixing a clogged drain, repairing a furnace, to new installation of of a water heater, or most recently, a new installation of a radiant tube heater in my barn. They are always fast, professional, courteous and go above and beyond. For all the right reasons, they can't be beat!

December 2, 2025
Unprompted review
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Reply from Four Seasons Heating & Air Conditioning

Thank you for your continued trust in Four Seasons! We truly appreciate your loyalty over the years and are grateful for the opportunity to help with everything from repairs to new installations. It means a lot to hear that our team’s professionalism, responsiveness, and commitment to going above and beyond have made a difference for you. We’re always here whenever you need us!

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Rated 5 out of 5 stars

I had such a great experience with Four…

I had such a great experience with Four Seasons, our Water Heater went out and with 5 girls in the house that is Not Good!!! They came out immediately and replaced it! We didn’t even have to go a full day without Hot Water. They were efficient and left the area neat, and took the old one away. Definitely would recommend this company!!

December 3, 2025
Unprompted review
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Reply from Four Seasons Heating & Air Conditioning

Thank you so much for sharing your experience! We’re glad we could respond quickly and get your hot water restored without a long disruption—especially with a busy household. It’s great to hear our team was efficient, respectful of your space, and took care of everything from start to finish. We truly appreciate the recommendation and are always here if you need us again!

Rated 1 out of 5 stars

After 20 Years of having 4 Seasons…

After 20 Years of having 4 Seasons install our entire system (AC,Furnace,Hot water heater) and 20 Years of twice a year maintenance at $89.95 per visit, this last AC tune up yesterday was a scam! I always defended 4 Seasons to all my neighbors and clients/friends when they would say how terrible 4 seasons was at telling them they needed unwarranted repairs or replacement. I never felt that 4 seasons was scamming me until yesterday. The tech told me that I needed 2 parts that were failing, but when I asked him to show me, he couldn't tell me why the parts were failing. He didn't know that I know my stuff and knew that the parts in question were just replaced and were just fine. So when I called the tech on it, he said that 4 seasons is asking their techs to find stuff wrong with their units to cover their as**es for the "No Breakdown Guarantee" that they offer customer for 1 year. So if something was wrong with their system, 4 seasons would not be liable since they "supposedly" found something wrong with the unit. They quote outrageous prices for the repairs to make you actually buy a new unit. This is not the ethical treatment I was used to for 20 Years. Very disappointed and now considering switching my loyalty to another company. Might consider staying with them if they extend my warranty as discussed privately.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

AC installation

During the recent heat wave here in Chicago my old AC finally gave way. Had Four Seasons out for a replacement, but the tech was also kind enough to quote a repair to get u back up and running if we wanted. Decided to go with replacementt...why throw good money into a 25+ year AC. overall, good experience. Came on time, got started and were done within 4 hours. Just felt really bad as it was still hot, so I encouraged the guys to take breaks and provided water. Will recommend

August 23, 2023
Unprompted review
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