Framesbuy Reviews 

Avoid this company if you value customer service.

I placed an order for a pair of glasses on 5 June 2026 and was advised the standard processing time was 8–12 business days. It is now 3 July 2026, and I am still waiting with no dispatch, no meaningful updates, and no explanation for the excessive delay.

What has been most disappointing is the complete lack of communication. I've had to chase them for updates myself, and despite repeated contact, I still don't know when—or if—my order will arrive.

Delays happen, but keeping customers in the dark for nearly a month is unacceptable. If this is how Framesbuy treats its customers after taking their money, I would seriously think twice before ordering from them.

I sincerely hope no one else has to deal with the same experience I've had.

The current average rating does not justify the terrible service I experienced. Most of the positive reviews appear to be from over two years ago.

Avoid this online frame service at all costs. You risk receiving poorly made, unfit lenses with no option for a refund or fix. Instead, they blame customers for placing an “incorrect order.” They don't realise they are operating online and customer dont have privilege to check before order and it is their responsibility to make customer happy with the service.

My entire bad experience with this company could have been avoided if they had communicated better and maintained a properly functioning website.

Because of their poor service, I ended up wasting money on rubbish lenses. I had to throw away the lens order and temporarily continue using my old lenses until I could purchase new ones elsewhere.

Not recommending framebuy to any customers

Avoid this company at all costs. I purchased a pair of glasses and never received the product, nor did I receive any updates on my order status. Despite multiple attempts to contact customer service, I was met with complete silence. I've now had to escalate the issue by opening a claim through PayPal just to recover my money. Very disappointing experience.

Waited over a month and still not here, just says in quality check. Emailed several times with no response. Avoid this company at all costs

Framesbuy.com.au exceeded my expectations with their reading glasses. The quality is superb, with sturdy frames and crystal-clear lenses that make reading a breeze. The glasses fit perfectly and are incredibly comfortable, thanks to their lightweight design. Ordering online was seamless, with regular updates and prompt delivery. The wide range of stylish frames allowed me to find a pair that suited my taste. The customer service was exceptional, addressing all my queries promptly. Framesbuy.com.au is the go-to destination for high-quality reading glasses. I am delighted with my purchase and highly recommend them.

I never write reviews, but i was impressed with my first experience ordering with framesbuy.com.au. Excellent prices and easy to use website. I will be ordering again!

New to buying glasses online, framesbuy.com.au made my life easy. Super quality, affordable price and easy to use. I ll buy my next glasses again from this merchant.