Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... See more
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Review summary
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Reviews shaping this summary
Our delivery driver, Russ, went above and beyond this morning. I am just recovering from surgery and was home alone, but he picked up on this without hesitation offered to bring the delivery up the dr... See more
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Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... See more
Company replied
Daybrook Nottingham Branch...Exceptional service from both the booking staff(Craig) and two delivery drivers. The first delivery was great but we had ordered tons of additional gravel so needed to mo... See more
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Company details
Written by the company
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Contact info
Portland Street, NG5 6BL, Daybrook, United Kingdom
- 01159208208
- www.frank-key.co.uk
4.7
Excellent
731 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivered as i requested & helpfully…
Delivered as i requested & helpfully dropped exactly where I needed it. When I had some operation issues the help I received was efficient and helped me progress with my project! The collection was again as expected with friendly service from everyone I dealt with. Thank you!
May 25, 2026
Reply from Frank Key
Thank you so much for your feedback! We're delighted to hear that you found our delivery and collection services helpful and friendly. We appreciate your business and hope to work with you again soon
Decent price and very helpful delivery…
Decent price and very helpful delivery driver. I continue to use Frank Keys.
May 26, 2026
Reply from Frank Key
Thank you Andrew for the great review. Very much appreciated and hope the project goes well.
If carlsberg did a builders merchant…
If carlsberg did a builders merchant then frank key would be it . Anthony and all the staff super helpful and great customer service along with everything you could need .
May 22, 2026
Unprompted review
Reply from Frank Key
Thank you for the 5 stars and the great review. Dual branding with Carlsberg coming soon....
Colin couldnt have been mote helpful
Colin couldnt have been mote helpful. He went the extra to put the bags in a difficult to reach place and saved me a lot of work. Everything as ordered. Very happy.
May 22, 2026
Unprompted review
Reply from Frank Key
Thank you for the 5 stars and the review. We will pass your feedback onto Colin's manager. Glad he was able to help.
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Delivery driver Collin
Delivery driver Collin, really helpful thinks about the job and just gets it done. He’s a great help.
May 20, 2026
Unprompted review
Reply from Frank Key
Thank you for the 5 stars and review on how helpful Colin was when delivering.
Easy to order online and was able to…
Easy to order online and was able to pick delivery date
April 27, 2026
Reply from Frank Key
Thank you for taking the time to write a review and give us 5 stars. Have a lovely week, and hope to serve you again soon.
Reply from Frank Key
Thank you Andy, for the 5 stars and great review.
Jamie from bulwell
Went in to daybrook on saturday absolute great experience, young lad with the tattoos jamie what a diamond of a chap took the time and patience, it's a shame he's not there during the week might have to start using bulwell from now on.
May 2, 2026
Unprompted review
Reply from Frank Key
Thank you so much for your 5-star review! We're thrilled you had a great experience, and we look forward to welcoming you to Bulwell soon. We'll be sure to pass your kind words on to Jamie and his manager to thank him for his excellent customer service.
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Reply from Frank Key
Thank you for the 5 stars and review. Glad our driver could help.
Communication was brilliant
Communication was brilliant, easy ordering online, delivery arrived, I left instructions for the location for the bag to be dropped off.
April 25, 2026
Reply from Frank Key
Thank you Scott for the review and the 5 stars. Hope the project goes well.
Brilliant always helpful 4 Marshall
Brilliant always helpful, product quality very good.
No qualms from me with Frank Keys.
May 2, 2026
Unprompted review
Reply from Frank Key
Thanks Kevin for the Great review and 4 stars. Hope to see you again and change 4 into 5 on your next visit. Thank you again and have a great week.
Came in with my mother to hyre a carpit…
Came in to Rochdale with my mother to hyre a carpit cleaner the bald guy was very rude and swearing alot on phone lucky my mother is not great with English not good wood be 1 star if yonger guy outside helps us with advise
April 27, 2026
Unprompted review
Reply from Frank Key
Thank you for taking the time to leave this feedback.
We're very sorry to hear about your experience at our Rochdale branch. The behaviour you described is unacceptable and falls well below the standards we aim to uphold across our entire network.
We sincerely apologise for the foul language you and your mother were subjected to. This is not the welcoming or professional environment we want for our customers. Please be assured we have addressed this directly with the branch to ensure it does not happen again.
We appreciate you bringing this to our attention.
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Searched for ‘Postcrete’ every other…
Searched for ‘Postcrete’ every other shop brought up different brand names but correct product.
Not keys
Searched concrete with I’ve 600 responses could only get to view first hundred and no more
Tried cement mix premix ready mix
Not brought up what I wanted
Ten minutes of my time wasted
April 24, 2026
Unprompted review
Reply from Frank Key
Good Morning David,
Thank you for taking the time to leave this review and for flagging this issue with us. We're very sorry for the trouble you had finding the Postcrete.
We've looked into this and can see that the two Postcrete products we stock were listed under the supplier's name, 'Postfix', which is why they didn't show up in your search.
We're updating these listings right away to include 'Postcrete' and other relevant search terms to make them much easier to find.
We really appreciate you bringing this to our attention so we can get it fixed.
Thanks again and sorry for the inconvenience.
My Dream Kitchen Delivered by Frank Key
From my first visit to the Arnold Showroom and chatting with Ben, to the seamless design and expert fitting by Richard Quigley (Ben's recommendation), my experience with Frank Key Kitchen was flawless. The kitchen is top-quality and installed to the highest standards. Working with both Ben and Richard transformed what could have been a stressful project into an easy, well-managed process with just one point of contact for all trades. In short, my high expectations were not just met—they were exceeded. If you’re considering a new kitchen, Frank Key is absolutely worth a visit!
April 22, 2026
Unprompted review
Reply from Frank Key
Thank you so much for your glowing 5-star review!
It’s wonderful to know that our team could make your kitchen project an easy and well-managed process, and that the quality of your new kitchen has exceeded your expectations. We'll be sure to pass on your kind words to both Ben and Richard.
We hope you enjoy your dream kitchen for many years to come. Thank you for using us.
hired an Ali tower for 2 days from this…
hired an Ali tower for 2 days from this company they took £300.00 deposit which I though was reasonable but for 2 days hire they charged me £260.00 which is extortionate, I wouldn't recommend this company to any trades person as soon as they have your money you don't have a leg to stand on who charges 260.00 for 2 days hire when its 160.00 for a weeks hire scammers and thiefs
April 17, 2026
Unprompted review
Reply from Frank Key
Thank you for taking the time to leave a review. We're sorry to hear about your experience and the concerns you have about our pricing.
The weekly hire rate for the tower is indeed £160, but this does not include the delivery and collection charges. Which was discussed prior to the hire.
We've tried to contact you to discuss this further but haven't been able to get through. Our manager, Mike, will try calling you again to clarify the charges and ensure there hasn't been a misunderstanding or an error on our part.
We value your feedback and hope to resolve this with you soon.
Excellent delivery driver
Excellent delivery driver. Colin was exceptional after 4 previous failed deliveries from other companies Colin ensured our items were delivered. Great care and attention.
April 16, 2026
Unprompted review
Reply from Frank Key
Thank you Abby, for your fantastic review! We're so pleased to hear that Colin provided you with exceptional service and ensured your items were delivered. We'll be sure to pass on your kind words to him. We appreciate you taking the time to share this with us
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Excellent customer by Raj
Excellent customer service and account management provided by Raj at Frank Key Daybrook. He consistently ensures that material issues are resolved efficiently and that any problems are handled with effective solutions.
April 3, 2026
Unprompted review
Reply from Frank Key
Thank you for your fantastic 5-star review! We'll be sure to pass on your kind words to him and the team. Enjoy your weekend.
Missing Items & Being Lied To
I placed an online order on 31/03 for delivery on 02/04. Upon delivery, I discovered the Shield Anchor Bolts were missing. These were vital for the job, meaning my entire project had to be put on hold when I wanted to complete it this weekend.
I called the branch within 10 minutes of delivery. Initially, I was told the items weren't on my order; after I insisted they checked again, they admitted the items were there but blamed a "system error" for not sending them to dispatch. I was promised a call back the following day (Good Friday) as she needed to look into this. When I stated that I needed these parts to complete the work this weekend, the staff member confirmed they were open Friday and Saturday and that I would be contacted.
It is now Sunday evening. I have received zero phone calls and zero emails. I am still missing the parts I paid for and have received no refund. Extremely disappointed with the lack of accountability and the failed promised follow-up.
April 2, 2026
Unprompted review
Reply from Frank Key
Thank you for your feedback, and we are very sorry for the issues you experienced with your order and the lack of follow‑up afterwards. We fully understand how frustrating this would have been, especially as the missing items delayed your project.
We have since contacted you directly to apologise and resolve the matter. Your feedback has been taken seriously and the issue has been escalated internally to ensure improvements are made and future customers do not experience similar problems.
Thank you for bringing this to our attention, and once again please accept our apologies for the inconvenience caused.
Colin was absolutely fantastic with our…
Colin was absolutely fantastic with our delivery on 4th April. I have ms with elderly mother in law and we needed as close to job as possible. He went above and beyond to get our delivery into the garden which was a massive help to us. Such a lovely kind gentleman, thank you so much. Shaun
April 4, 2026
Unprompted review
Reply from Frank Key
Hi Shaun, thank you so much for taking the time to leave this wonderful review. We're delighted to hear that Colin could provide such great service and go the extra mile to help you and your mother-in-law. We'll be sure to pass your lovely comments on to him and his manager. Thanks again
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