The service call went well. Martin was in touch ahead of time and arrived as promised. He serviced the Franke tap, changed the filter & advised on use. He did his best to tighten the tap installation... See more
Company replied
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Review summary
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Reviews shaping this summary
I contacted Franke about my Athena tap which had corroded through after eight years. I had hoped the tap would last longer than this. However, I contacted customer service and an excellent representat... See more
Company replied
Technicians visit was great. Fixed everything very quickly. Quite annoyed that the tank needed replacing in the first place (and the price of replacement filters), but that will teach me to read the i... See more
Company replied
The service provided by Cody, the service engineer, was fantastic. But my only problem is the cost. Just to maintain my boiling water tap each year is a 'considered purchase'.
Company replied
Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Warranty claim after nearly 5 years of heavy work.
I made a claim under warranty for tap washers just a couple of months short of the 5 year claim period. The replacements were in the post to me, along with clear instructions within 4 days, no quibbling! Excellent service! And the Eiger kitchen taps have been great, very good quality, with just one of the two that I purchased needing replacement washers. I can recommend!
November 1, 2026
Unprompted review
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Probably should have kept my kettle and hot tap!
The struggle I had with the person in the office to get an engineer out to inspect the problem went on forever with charges being quoted, despite the items being under warranty and videos having to be sent repeatedly.
The Engineer who came out was excellent and quickly established there was a fault with the boiler and replaced it immediately and the old one was thrown away.
Unfortunately this is the second boiler we have had replaced in the 15 months since I had the system installed so my confidence in the product has dropped significantly but at leasy the problem didnt involve me having to have sections of our new kitchen replaced this time.
Not sure we are out of the woods yet as the tap is still showing a change of filter is required, despite it having been changed in the last month but at least we have hot water now.
October 26, 2026
Unprompted review
I t was good that we had the same…
I t was good that we had the same technician as before, so he was familiar with my kitchen. checked out my taps and explained in detail everything he had done and tested it for efficiency. Phoned in advance when he was coming, great service from a friendly technician
October 21, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words, what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Excellent service and excellent…
Excellent service and excellent customer focus.
Work carried out diligently and with great curtosy
October 29, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review. We're delighted to hear you had such a positive experience with Franke.
Best wishes,
The Franke UK Team
A mixed experience
A replacement unit was delivered unannounced. The faulty unit was collected unannounced.
The site visit by Dan was faultless. It's a shame the experience at the start and end of the process meant a reduction in the star rating. The visit itself was a five star rating.
October 29, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your feedback following your recent technician visit.
We're sorry to learn that both the delivery of the replacement unit and the collection of the faulty unit appeared to take place without prior notification. This is not the level of service we aim to provide, and your comments will be shared with the relevant teams so we can review what happened and help prevent similar experiences in future.
We are, however, delighted to hear that Dan's visit met your expectations and that the service call itself was faultless. We'll be sure to pass on your kind comments to him, and we appreciate you recognising the quality of support he provided.
Thank you again for your feedback. It helps us identify where we can improve and ensure a more consistent experience from start to finish.
Best wishes
The Franke UK Team
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Excellent Customer Experience - Highly Professional Service
Mike from Franke visited yesterday to conduct a survey, and we were thoroughly impressed by his professionalism. He was incredibly polite, took the time to answer all of our questions, and clearly explained every step of both the survey and the upcoming installation.
What we appreciated most was his transparent, no-pressure approach; he fully explained the product's functionality without any pushy sales tactics or attempts to upsell. His expertise gave us complete confidence, so we placed an order with him straight away. We are highly satisfied with the experience and look forward to having it installed in less than two weeks!
October 29, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for this wonderful review!
It's great to hear how positive your experience was with Mike. We're incredibly proud of the way our service technicians support our customers, so it's fantastic to know that his friendly approach, expertise, and willingness to answer all of your questions helped you feel informed and confident throughout the survey visit.
We're especially pleased that you felt comfortable and supported rather than pressured. Choosing a new product for your home is an important decision, and we believe everyone should have the time and information they need to make the choice that's right for them.
We'll make sure your kind words are passed on to Mike. Feedback like this really does make our day.
Warm regards,
The Franke UK Team
Excellent service
Excellent service
Lucy was very good and easy to get along with she called before and arrived on time very happy and got on with our dog
October 28, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience.
Thanks for taking the time to share your feedback!
All the best,
The Franke UK Team
Great service, great technician.
The technician Martin rang to inform me when he was on his way. Once he arrived he explained the options I had prior to him starting his work. He then carried out a full service on the hot tap, replacing several parts before he finished. He was extremely polite and explained everything he had done. Great service, would certainly recommend.
October 28, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke and with Martin in particular. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Franke’s customer service team were…
Franke’s customer service team were excellent and remedied the issue in a timely manner. I very much appreciated having communication from a named contact (Kara) who was very helpful indeed.
October 28, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with Kara was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
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Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Excellent Service from Start to Finish
Jonny, Tom and Martin were all fantastic and incredibly helpful. Jonny quickly understood the issue and arranged a visit straight away, while Tom organised the appointment without delay. Martin arrived on time, with plenty of notice beforehand, and went out of his way to resolve the problem as quickly as possible. He was also very friendly and easy to talk to.
Overall, an excellent experience from start to finish. I’m extremely grateful to all three for their prompt, professional and helpful service. Highly recommended!
October 21, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Superb customer service
Superb customer service.
I sent an email with photos explaining that the chrome was pitting on my Franke Olympus tap spout.
I received an email back from Tilly at Central Services saying they were sorry to hear this and a replacement spout would be sent out by 1st class Royal Mail.
Many thanks Central Services
October 13, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
Best regards,
The Franke UK Team
Boiling water tap repair
Your engineer Martin did all that we would expect of a competent professional. He called ahead for directions to our rural home, arrived on time and dealt with our problem quickly, cleanly and well.
Excellent service
October 20, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
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Cody was very professional and…
Cody was very professional and informative at my visit and swiftly serviced my Franke boiling water tap and replaced the M Box.
October 22, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5-star review. We're delighted to hear you had such a positive experience with Franke!
Best wishes,
The Franke UK Team
Franke Maintenance Service for Minerva tap
Our Franke original Minerva tap is approx. 7 years old. This is the second time we have signed up for the Maintenance Service. Mike, the Franke technician, is professional and efficient. The customer service he provides is excellent. From clear communication both by email and phone prior to arriving, to detailed explanations of the job done, I felt I was kept well informed throughout. The tap is working as new and, with the new filter included, the visit was great value. I would highly recommend the Franke Maintenance Service and Mike's expertise was fantastic.
October 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Dan went above and beyond in his…
Dan went above and beyond in his communication, support and work. He did a great job. It’s a shame other companies do not have a Dan.
Thank you so much.
October 20, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke and with Dan in particular. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke UK Team
(our motto is 'Be More Dan'!)
Good experience
The Franke engineer has not done the annual maintenance several times and he does a good job. My main feedback is that Franke do not routinely make contact to book the service as a customer I would like them to do so. Also not related to the engineer, the service is in my opinion a 'platinum' price which I pay to ensure that I will have trouble free use of my hot tap but for that surely they could manage the process in a bit more of a 'platinum' way.
October 22, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for awarding us 5 stars, and we are pleased you are satisfied with the service.
We understand your concerns, and a member of the team will be responding to you separately.
Thank you again for taking the time to share your experience with us.
Warm regards,
The Franke UK Team
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Great experience
Great experience. Friendly technician showed up on time. and gave lots of very clear options.
October 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review!
We're pleased to hear that you were happy with your experience. Customer feedback like yours is incredibly valuable, and motivates our team to continue delivering the high standards we strive for every day.
Thank you again for taking the time to share your feedback.
Best wishes,
The Franke UK Team
I contacted Franke about my Athena tap…
I contacted Franke about my Athena tap which had corroded through after eight years. I had hoped the tap would last longer than this. However, I contacted customer service and an excellent representative called Natalie Jones was extremely helpful and even though the tap was a year out of warranty, she sent me a new one as a sign of good will. Thank you Natalie!
October 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke UK Team
Problem sorted very fast
Problem sorted very fast, with very kind response.
October 20, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
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