Porsche 911 Boxermotor missing part, missing customer service!
I received the Porsche 911 Boxermotor 1:4 engine kit for Christmas 2025. ISBN 4019631671400. I built the entire model only to find one part was missing. A very critical part: The Drive Gear (part 67). This is the gear that connects the model to the electric motor. In other words, without this gear the model doesn’t operate. Totally useless without it. I reached out to the company in December and was told a replacement part would be shipped to me in 5 days. Never showed up. Since then I have repeatedly emailed the company asking when the part will be sent. As always the answer is that it will be sent in 5 days. It’s now May 20, 2026, I just emailed the company again asking when the missing part will arrive. I’m guessing it will be coming in about “5 days”. It’s sad that my friend spent over $200 on this nice gift for me and it’s gone completely to waste, first because of poor quality control, and second because of the absolutely poor customer service at Franzis.








