Free Reviews 29,349

If you think that Free.fr deals look good, especially with their no-cancellation fee then read the below and see if its still something for you.

I moved to France temporarily 2025 and needed a French mobile/internet.

Free-fr seemed like a good solution for me, and the deals seemed ok considering they promised no cancellation fee for mobile/internet.

When I left France 2026 I provided the required translated documents as proof of moving including:
(I) move-out inspection documents, which were accepted by a major French insurance company,
(II) my new address abroad including electrical bill
(III) and I even had to provide a copy of my ownership contract of my housing that I moved to (as Free.fr requested)

My current situation is that I get a generic reply from them stating all the documents I need to provide them (which I have already send to them). They also write that they have tried to call me without success (which is not true, my french number with them has been cancelled, and they do not call to my new number abroad that I have provided them). They also say I have 3 months for sending the right documents. And they have already charged me the 69 euros cancellation fee, which they withdrew from my account already a week after my cancellation was initiated.

Right now I don't know what else they want from me, or if I will ever get my money back.

Should I ever wish to be subjected to frequent unexplained lengthy disconnections and especially stupid and ignorant customer service staff at any time in the future, I will be sure to give careful consideration to reopening my account.

But I think climate change in hell is likely to come sooner.

In free telecom the customer service very nice and fast

Bad quality when you watching football match. Go away from this service.

3244 helpline people are very good and called me back straight away. On the other hand I wasn't satisfied with the "technicien" who came to visit. He left without saying a word and never came back or returned my call. I also found him impossible to understand (I speak fluent French)

I would recommend for any foreiger coming to France to avoid this company at all costs. They claim you can be exempt from the €70 cancellation fee (!) if you give a valid reason, like moving out of the country. This is not true. Give them all the documents they ask for, they will always make up a reason for them to not be valid.

I am very disappointed with them. They don't act out of an ethical code or common sense, they are just moved by money, and will take yours no matter what.

If you value your money and your time, pick some other company.

Edit: On top of that, they cut my service way before the requested date.

Wonderfull

Le support technique a été efficace et patient pour me guider dans la modification de ma Freebox Pop 5GHz en 2,4/5GHz.
Merci beaucoup !

SAV suite intervention du technicien zero!¡!@!
Leur principal c'est la fibre !!¡

Terrible customer service. I lost internet on 20.02. When I called them the first time, they claimed it would be fixed in two days. After two days, it turned out that a technician needed to come and check, and the closest date is 05.03. It is almost two weeks without internet.

worst and most costly mobile service i have ever used. a lot of hidden charges. the name is oxymoron.

Impossible to join them. Incapabel of dealing with loss of fibre connection (for over a week now) as result of storm. Person at the boutique (at 40 km) only knows how to sell phones and subscriptions. I am going to end my subscription and go back to Orange.

I wrote a previous review and they responded and said I had 3 days to respond! This is not always feasible! Just goes to show their customer service! My review was how horrible customer service was and how they blocked me ect! Beware of them! Customer service doesn't not speak good english and don't understand a thing you say or what they read! It's been a year since this whole debacle and they finally respond but gave me 3 days! They don't care about the consumer! I need a manager to respond! Customer service has not and cannot help me! I have forwarded many emails from original problem of damaged clothing back to then but same thing every time! New person, doesn't read original response from their own company and now I am locked out!!

Around a year ago, on December 16, 2024, I was contacted by a Free Mobile agent who offered me a package that included 25 gigabytes of data usable in 110 countries, including Egypt. I agreed to the offer and trusted the information I was given.
In July, when I traveled to Egypt, I used exactly 4 megabytes of mobile data and was shocked to discover that I had been charged more than 100 euros. I immediately tried to contact Free Mobile, but their customer service was terrible. One agent told me I had 50 days to resolve the issue, but only a week later my line was completely cut off—I couldn’t make calls or use the internet.
I then had to call them using a friend’s phone, only for agents to hang up on me repeatedly. There was absolutely no way to properly reach or communicate with them. I even tried to send a formal complaint letter, which they refused.
In the end, I was forced to pay the amount simply because there was no other solution. I do not recommend Free Mobile at all. They seem more interested in taking your money than helping their customers, and they also add random, unjustified charges to the bill, which can increase from 8 euros to 20 euros without explanation. I will be changing providers as soon as my contract ends.

Internet and tv network stopped working yesterday morning but we had not changed any settings. We first followed checked the settings as advised on our online account without results and then made a request to the online proxi support. It has been 36 hours now and nobody contacted us. There is no way to reach the support team by telephone, it is only possible to leave a message. We have left 2 messages already. We have to work from home tomorrow and still have no internet. All is well until you have an issue... We are highly disappointed with the company and will most probably change our internet provider.

Basically, they keep charging me even though I cancelled my subscription, and I could only contact them by sending them a handwritten letter.

Here is the long ass story:
I was living in France and using Free.fr for my SIM card, and all this was problem-free and easy to use. However... When I had to leave France and needed to return to my home country, I went to one of the stores to get help cancelling my subscription. I did it 2 months before leaving France, and I got a confirmation email. So all good.
BUT then, suddenly, after my end date (in July), and mind you, they had 2 months to figure all this out, I got another bill saying some payments were missing, and since I was on holiday, I didn't send the money the same day, but the next day. Then they say, "Because I sent the money too late (I had one day and no warning?), here is now another bill. And I was like wtf. So I sent those, and I'm hoping this is all done then. Mind you, I tried to call them, but they only have one number on their website, and I can't call them - it says the number is not valid. Yes. I remember to add the +33 because it's a French number, and I no longer have a French SIM card. Then the next month I get another bill for August because they reopened my account, which is illegal btw. I can't cancel my account because, as the woman in the store said, "it's a bit of a maze to do it online", so obviously I couldn't remember the right way to do so. So I sent one of my friends, who is still living in France, to go down to one of the stores and figure it out. But this was no success... They needed me to be there, and the guy from Free didn't know what to do, and I should contact the customer service. So I tried everything! I searched the internet for any other number. I tried to call the same number from my phone and from two of my friends' phones. I tried to find any email contact I could write to. Nothing worked. September came... Guess what... another bill for a service I have cancelled and haven't been using now for 2 months. So I did the last thing I could, I wrote them a letter. I explained that I would not pay the two bills because I have not been a Free member since July, and I included in the letter my confirmation that the service ended back in July. So could they please close the account for good, stop sending me bills and delete the two bills since I haven't been a member or used their service. At the beginning of October, I got a response from them. They will stop my account, but they do not acknowledge my end date, and I still have to pay them. At the end of October, I go back to France for a small vacation, and I go to one of the stores in Paris, and explain all this to one of the workers, and he's like "then don't pay them". So I didn't, and now I get an email from Réf CFR, who's basically treating me to pay, and I have this one day to do so.
If you want to be a Free member forever, then this story is not for you. For everyone else, please don't do it; you obviously can't talk to them, and their workers don't know anything, and the only way to communicate WITH A TELEPHONE SERVICE is by a handwritten letter. (We are talking about 70 euros, I had to pay extra, without using their service, because they apparently wouldn't accept a "no" for a "no"). What a joke.

Excellent contact avec l'agent free au téléphone qui a donné satisfaction a ma requête.

Disgusting. Criminal. Scam. Deceptive. Lawbreaking. They're supposed to allow you to cancel online, they force you to write a letter, and to find the address in their conditions generale de ventes. That's against the law. They're unable to connect me to fibre, and they're not letting me leave. They also want to charge me for leaving. Absolutely disgusting.