I must tell the support from Ms.Yasemin Polat is 10 on 10. Excellent. She had a great CRM and understood the problem well and patience and Agility has helped me to register/ Login etc.. Great custo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's a good platform, but I see no innovativative approach on how connecting manpower with comanies could be done effectively today. The whole idea of how a candidate presents himself should be questi... See more
Company replied
I really love the way they organize their things, but please recommend me to the great client Charlotte Evelyn I'm still new to the community
Company replied
A great platform for freelancers, with a lot of opportunities and projects. I received offers less than the time that I expected. The supprt service is awesome and really helpful. ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
Written by the company
freelancermap ist mit mehr als 500.000 Mitgliedern die größte Freelancing-Plattform im deutschsprachen Raum, auf der Freiberufler:innen und Unternehmen komfortabel zueinanderfinden können. Der 2005 gegründete Branchen-Pionier hat es sich zur Aufgabe gemacht, die Zusammenarbeit von Freelancern und Auftraggeber:innen zu vereinfachen und Freelancing zum Rückgrat der Arbeitswelt von morgen zu machen. Mit über 5.000 neuangemeldeten Mitgliedern pro Monat wächst freelancermap beständig und wurde mehrfach von FOCUS BUSINESS als Top-Karriereportal und dem Deutschen Institut für Service Qualität als bestes Online-Portal in der Kategorie Spezialjobbörsen ausgezeichnet. Zusätzlich liefert freelancermap jährlich mit dem Freelancer-Kompass repräsentative Trends und Entwicklungen der Freelancer-Branche.
Contact info
Pretzfelder Straße 7-11, 90425, Nürnberg, Germany
- +49 911 966 43066
- support@freelancermap.de
- www.freelancermap.de
4.3
Excellent
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked in August 2025 to unsubscribe…
I asked in August 2025 to unsubscribe and complained here in September here that I was being charged and couldn't cancel. Now I don't get charged anymore, but I still get the spam sent to me. Very disappointed
November 3, 2026
Unprompted review
Reply from freelancermap
Hello Mr. Du Plooy,
thank you for taking the time to leave us a review.
We sincerely apologize that the Smart Agent continued to be sent to you; this was an error on our part.
The agent operated separately from your membership, which is why it remained active even after the cancellation and the refund.
We have permanently deactivated it and also disabled all other notifications for you.
We would be delighted if you chose to use our service again in the future. Our customer service team is always available to assist you.
Advertisement
Projects are almost all fake/ghosting
Projects are almost all fake/ghosting. This is a huge problem with this platform.
The web interface is beautiful, well designed, but you are sending lots of your precious data, CVs into black holes.
The advertised projects look legit, but in my attempt to contact any of them, I never received any response whatsoever.
I contacted customer service about the Ghosting problem, and they just dismissed it as a general problem in the industry.
While this might be true or not, the platform itself does nothing to prevent ghosting and it really does not help Freelancers find projects.
Quite the contrary, it exposes Freelancers to the dangers of data hoarding recruiters and scammers.
July 2, 2026
Unprompted review
Reply from freelancermap
Thank you for taking the time to leave us a review.
However, we find it difficult to relate to the experience you described. Ghosting is indeed a real problem – also on our platform. However, the majority of the providers represented here are reputable and verified. Our freelancers' experiences confirm this. We consistently follow up on reports of ghosting and do everything we can to minimize this phenomenon. If you have specific details, please feel free to send them to our support team at support@freelancermap.de, and we will look into the matter.
We regret that you no longer wish to use our platform, but we would still be happy to welcome you back in the future.
The freelancermap team
Excellent Platform for Freelance Opportunities
I had a very positive experience using Freelancermap. The platform is user-friendly, easy to navigate, and offers a wide range of freelance opportunities across different industries. The job listings are relevant and regularly updated, making it easier to find suitable projects.
Highly recommended for both freelancers and employers.
June 17, 2026
Reply from freelancermap
Thank you for taking the time to rate us. Our support team is always available should you have any questions or suggestions regarding our platform. We wish you continued success with freelancermap.
Subscription trap
Don’t waste your time. The business model of this platform is a subscription trap. The cancellation button is hidden and completely non-obvious. I’m honestly wondering how this is even legal in Germany. Customer service just blames the user for "not reading the agreement properly" — but that is exactly their business model, because they know nobody will.
June 2, 2026
Unprompted review
Reply from freelancermap
Dear Anton,
thank you very much for your review.
We are surprised that you say it is difficult to cancel your membership, as you cancelled it yourself. You can cancel your membership easily via the subscription management section, or simply by sending a quick email to support.
Ensuring you have a smooth experience using the platform is just as important to us as finding a solution. We regret that you do not wish to accept our goodwill offer. We are ready to continue with this. Please feel free to get in touch with us again!
They make it impossible unsubsrcribe
They make it impossible to sign off then they will send a debt collection letter to you.
March 26, 2026
Unprompted review
Reply from freelancermap
Thank you for taking the time to review us. We would like to clarify that our cancellation process is very simple and can be done in several ways. We are generally very flexible regarding payment and cancellation deadlines. We would be happy if you would contact our customer service at support@freelancermap.de. We are confident that we can find a solution that is beneficial for both parties.
Advertisement
Good but the concept should be renewed
It's a good platform, but I see no innovativative approach on how connecting manpower with comanies could be done effectively today. The whole idea of how a candidate presents himself should be questioned. Exposing every detail, providing your CV may not be the way today. Recruiters anyhow have no idea about what engineers really do.
November 4, 2025
Reply from freelancermap
Thank you for taking the time to rate us. Our customer service team is always available for suggestions and feedback. Unfortunately, we too are affected by the ongoing trend of companies largely acquiring freelancers through recruitment agencies. We hope you will be able to acquire many successful projects with Freelancermap. We are also happy to speak with you personally by phone or video call.
I don't know.
February 26, 2025
Unprompted review
Reply from freelancermap
Thank you very much for your good review. Should there be anything we can do for you, our support can always be reached here: support@freelancermap.de.
Good enough!
February 4, 2025
Unprompted review
Reply from freelancermap
Thank you for your great review. We wish you continued success with freelancermap!
Professional communication
Professional communication hand in hand with customer satisfaction.
December 20, 2024
Unprompted review
Reply from freelancermap
Dear Jerome,
Thank you very much for your words of praise!
We are very pleased that we were able to provide you with the best possible support.
We wish you continued success on freelancermap!
Best regards
Markus Barty
Head Of Customer Success
Advertisement
Subscription model going too far
The subscription model is a plague in general. But at least some platforms have the decency to inform you before they charge you.
Freelancermap chooses to catch you out of the blue, and during the Christmas holidays so you won't notice it. Pretty sleazy and sneaky tactic.
You would expect some basic decency.
UPDATE: They did kindly refund me, so hats to them for that. But this is still an issue that needs to be fixed from their part. It's ridiculous expecting the customer to remember 12 months later that there's a subscription. An email should be sent like 1-2 weeks before the charge.. like most decent web services do.
December 14, 2024
Unprompted review
Reply from freelancermap
Dear Mr Sefaridis,
please note that we inform our customers fully when they sign up for a subscription that our memberships are automatically renewed. In addition, all customers will find a permanent notice about this in their dashboard. Nevertheless, we have kindly terminated your membership and issued a refund.
We would be happy if you would reconsider your review.
Responsiveness
November 27, 2024
Unprompted review
Reply from freelancermap
Thank you very much for your great review. We wish you continued success with our platform and are available at any time for any further inquiries.
They’ll Send You to Debt Collection Over a Service You Don’t Even Use
I thought I signed up for a reputable platform with Freelancermap, but apparently, it's a trap you never fully escape from. I hadn’t used their services for a year—yes, a full year—and suddenly I’m receiving emails from a debt collection agency because my “premium plan” wasn’t canceled properly. You’d think that if a credit card isn’t active, the logical thing would be to just suspend the account or cancel the premium service and transfer the user back to a free membership, right? Wrong.
Instead of reaching out with a simple “Hey, looks like you’re no longer interested in our service,” or terminating my account like any reasonable business would, Freelancermap prefers to bypass such courtesies and escalate things directly to a debt collection agency. I guess that’s how they keep their books balanced—through scare tactics and shady business practices.
Lesson learned: You’re apparently a permanent customer, even if you’re not using their platform at all. Freelancermap, consider treating your users like people, not just recurring payment machines. Or better yet, learn how to cancel a membership when a payment fails—it’s not that complicated.
I sincerely hope these few euros you squeezed out of me are worth a permanent record on the internet about how you scam people.
October 25, 2024
Unprompted review
Reply from freelancermap
Hello Vytenis Jakubauskas,
we regret your view of the situation. The accusation of scam is harsh and incomprehensible to us.
Yes, by registering and opting for a paid membership, you have signed up to a reputable platform.
According to our terms and conditions, we are contractually obliged to make the selected service available to you until your cancellation.
If a payment method expires or no payment is received, we will inform our users in good time. Before the claim is transferred to a dept collection agency, approx. 8 weeks will pass and at least 5 notices will be sent to the customer during this period.
In our view, this is a more than fair and standard procedure.
Please contact us by email at support@freelancermap.de, stating your customer number (there is no customer account with your name). We will be happy to check your individual case and get in touch with you.
Kind regards
Markus Barty
Head Of Customer Success
recommended
I really love the way they organize their things, but please recommend me to the great client Charlotte Evelyn I'm still new to the community
September 20, 2024
Unprompted review
Reply from freelancermap
Thank you very much for your service review. Should you need help again - our customer support is always at your service!
Advertisement
Reply from freelancermap
Thank you for your great review. A quick response to all customer inquiries is our top priority.
Quick support
August 19, 2024
Unprompted review
Reply from freelancermap
Thank you. We always try to satisfy our customers needs within 24 hours.
Exceptionally fast response to my query.
July 22, 2024
Unprompted review
Reply from freelancermap
Dear Mr. Aubery,
We aim to provide quick and qualified answers to our customers' enquiries. We wish you many more exciting projects.
Freelancemap premium is my essential…
Freelancemap premium is my essential membership when chasing a contract in DACH region. Great app and service.
July 16, 2024
Unprompted review
Reply from freelancermap
Dear Mr. Prgomet,
thank you very much. Our wide range of projects is our strength. We wish you many more succesful projects with freelancermap!
Advertisement
I must tell the support from Ms.Yasemin…
I must tell the support from Ms.Yasemin Polat is 10 on 10. Excellent. She had a great CRM and understood the problem well and patience and Agility has helped me to register/ Login etc..
Great customer understanding and help.
Regards
Amarnath
July 8, 2024
Unprompted review
Reply from freelancermap
Thank you very much for your review. We will pass on your review to Ms Polat and wish you much success with our platform.
Positive experience with Freelancermap + helpful support team
My experience with Freelancermap is really positive and support team was really helpful.
I could search projects and apply, the UI is straightforward and minimal to use
June 10, 2024
Reply from freelancermap
Dear Doston,
thank you so much for your great review. We will pass on your compliment to our support team and wish you many succesful projects with freelancermap!
Reply from freelancermap
Hello Mr Khachidze,
we appreciate your review and are happy to help you!
We wish you continued success in your search for suitable projects.
Best regards
Markus Barty
Head Of Customer Success
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.