Freeletics Reviews 

The subscription is renewed automatically without any clear notification at the time of renewal, and I believe the company relies on users overlooking this.

This has only happened to me once before with another provider, and in that case their customer support handled the situation professionally by cancelling the subscription and refunding the payment.

In contrast, Freeletics informed me that they would no longer respond to my emails if I continued insisting on the matter. I would also like to highlight that I contacted them first thing in the morning, immediately after noticing the renewal.

I would also advise others to pay close attention to what Freeletics refers to as the “14-day money-back guarantee period.” At first glance, this wording suggests that the 14 days apply after the subscription has been renewed. However, based on the email exchange with their support team, they later clarified that it actually refers to the 14 days before the renewal date.
Worst customer experience I have ever experienced.

I cancelled my subscription with Freeletics through Apple after hardly using the app.

However, it appears Apple do not speak to Freeletics. The subscription was not cancelled and I have now been invoiced €110 !! Unbelievable!!

This should never have happened and I feel like I have been scammed. I contacted support and instantly received an automatic reply that renewals are non-refundable. It is a smart business model if you just ignore subscription cancellations!!

If Customer Support fixes this issue I will amend this review. In the meantime, STAY AWAY FROM FREELETICS.

I cancelled freeletics last year alongside Pliability because they weren't good (really basic suggestions - all AI led). And yet, they've charged me £130 again this year.

When you email them to dispute it, they send you an automatic AI response telling you they don't do refunds. No human contact whatsoever. There is no human customer service - it's all AI.

If you try and call them, it goes to a telecom centre in munich where you get charged for every minute you're on the call.

As you'll see by the other reviews, this is a really common occurance. Please do what I didn't and list to the reviews.

It's all a scam - do not sign up!!!

I subscribed a year ago for a one year subscribtion. Couple of months later I found out that I am not using the app that much and cancelled my subscribtion and today I found them charging me a full amount of subscribtion fee and I contacted them immediately but they said I can't get a refund for a service renewal. So, I got charged for a subscribtion I already cancelled a long time ago. Please avoide, it's a money trap big scam.

Adjust workouts and programs to your needs, available equipment and desires. The great thing is that you can also make those adjustments ad-hoc when you have a sudden injury or when you are traveling. For a globe trotter like me, this is simply perfect: never an excuse! I also like the active cool downs for flexibility. And yes, you only loose weight when on a calorie deficit. That has nothing to do with the app. The app has a food guide to but that’s not achievable when traveling or when at home with a family of 5 😉

Overall great experience!
Went from not running to running consistently with the help of the app. It’s the first time I use an app like this and it was really good. The only thing I would change is to be able to track indoor run as well as outdoor during the journey.

Poor service auto renewed without authorisation and no refund! Workout all via AI difficult to alter and app seemed to crash especially when no internet connection

I’m a Revolut Premium user and one of the perks is supposed to be Freeletics Premium - which I couldn’t even try once.
Every time I try to activate it, it says the code is already redeemed.

I contact Freeletics → they tell me to talk to Revolut.
I contact Revolut → they tell me to talk to Freeletics.

Endless ping-pong, zero ownership, zero solution.
Absolute nonsense for something that’s advertised as a “premium perk”.

The renewal process says 50% offer, but charges you full price

I bought a discounted 12 month Freeletics subscription on Black Friday for £36.00. It then renewed automatically a year later for £119.99.

I received no renewal reminder or warning. I searched thoroughly (including spam/promotions) and there is no reminder email in my inbox.

Had I been reminded, I would have cancelled. I do not use the service and did not knowingly agree to renew at full price.

I contacted Freeletics immediately after the renewal and they refused a refund.

If you’re considering Freeletics, treat it like an auto-renew trap: set your own calendar reminder to cancel or you may be charged unexpectedly at the full price.

They made zero effort to look after me as a customer. I'll be warning everyone about them from now on.

Having used the app, I found the user interface to be clunky and unintuitive. More importantly, is significantly lower quality than free alternatives like the Nike Training Club. The exercises suggested were often completely irrelevant to my current fitness level—either dangerously advanced or pointlessly easy—making the "personalised" aspect feel like a gimmick.
The real issue, however, is their predatory billing. I was charged a renewal fee on 09/02/2026 without receiving a single reminder email or notification. I contacted them the exact same day to cancel and request a refund, explaining that I also have a medical issue that prevents me from training.
Despite the law and my medical incapacity, their support (Ben) refused a refund, hidden behind "strict policy" and offering a useless voucher instead. They are essentially forcing a medically incapacitated person to pay for a service they cannot use and didn't want to renew.
If you value your money and want a training app that actually scales to your level, stick to the Nike Training Club or other free options. Avoid Freeletics unless you want to be trapped in a renewal nightmare.

App is easy to navigate and plan the sessions. Been using it since 2 years and it works great.

Perfect gym platform; pleased with the way you keep you active and the program outcomes.
The only thing I wish I'd found out earlier about this app.

For the developing team:
Keep doing a good job and do not ruin it. There is a time when you need to stop improving. 😀

Average app, average work outs, shocking auto renew service they bury so you cant turn it off. Avoid.

I’ve enjoyed the app for as long as I’ve had it.

It’s been 2 years, lots of improvement. I’m a new man.

I’m using Freeletic since 2012 when it was printable and only in web. I spent a lot time and get very good results gain extra power and good shape. Of course 7min a day is not enough, if you want to get good results, you must spend about 3-4 training sets about 40min each in a week and for years! Have a happy training!

Got this free with Revolut and it’s the first fitness app I’ve tried. Varied workouts and it has pushed me to try new things, it’s been great to mindlessly follow and it has pushed me to greater feats! Finished my first ‘journey’ (strength and endurance) and I now have abs and shoulders I didn’t have before and can burpee for hours so guess it has worked. Still in development with new features being added but some basic stuff seems to be missing unless you do the ‘ultimate strength’ journey (couldn’t add the weight I did exercises with?!) but maybe they’ll put them in other journeys soon. For what I want I think I’d pay but it’s great for free!

I paid for the app, and when it renewed and I was unaware they refused to give me my money back. They responded they are sorry I am disappointed - £94 is a lot of money to throw down the drain on an app I did not find helpful. They won't even meet half way and give a partial refund. I am really disappointed in their customer service and will ensure that I do not recommend this app in future.

Absolutely awesome! Just finished a journey with 42 sessions in 8 weeks and I feel i credible! App really did a great job with difficulty, consistency and motivation. Also i recommend sharing your progress after each session in the feed with a photo, ots nice to look back and see how you changed over time ❤️

Im always very careful with subscriptions but in this case I made a mistake. I forgot to cancel the subscription.

And since my card-information was stored on my account, Freeletics just filed a new payment when a new year was starting.

No contact before this as a reminder to me that a payment was imminent, they just snatched the money from my card without me getting the heads-up to cancel the subscription.

When I contacted them the same day to undo the payment and stop the subscription but they refused and said that I cant change my mind after the payment is made.

Highly fraudulent company but the single small EU-citizen has no chance to win this. And thats what they know and why they can steal your money.