Freeths Reviews 

My divorce was exceptionally difficult to navigate — emotionally, practically, and because I felt, at times, that the law simply wasn’t structured to protect someone in my circumstances. That made the entire process even harder to stomach. In the middle of all that, Jake was outstanding.

He struck the balance that is so rare: professionalism without coldness, efficiency without feeling transactional, and honesty delivered with genuine care.

What I valued most was that Jake told me what I needed to hear, even when it was uncomfortable. In a time when everything felt overwhelming and deeply personal, he provided clarity, steadiness and grounded advice. He made sure I understood the realities of the legal process while still feeling supported as a human being going through something painful.

Jake delivered real value for money, not just through his expertise, but through the way he worked — responsive, thoughtful, and consistently focused on my best interests. I’m genuinely grateful for his guidance and would recommend him without hesitation.

My experience with Freeths was extremely disappointing, at what was already a very distressing and challenging time. I instructed the firm to assist with an employment matter and my case was initially handled by one of their most experienced solicitors. Unfortunately, I found communication to be very poor. Calls and messages frequently went unanswered, I often struggled to get through to either him or his team, and I was regularly left with little or no idea what was happening with my case. As a client dealing with a highly stressful situation, I needed clear updates and reassurance, but instead felt left in limbo for much of the time. Despite significant costs being incurred, I did not feel that my case progressed in a meaningful way during the period it was under his management. What I found most frustrating was the lack of accessibility and communication, which added considerably to the anxiety I was already experiencing. Following a formal complaint, the firm accepted that there had been delays in responding to me on a number of occasions, although they did not agree to reduce the invoice. In complete contrast, when my case was transferred to Mitchell Roberts, the service was excellent. Mitchell was responsive, proactive, professional and kept me informed throughout. In a matter of days, he achieved more progress than I felt had been made in the preceding weeks. The difference in service levels was remarkable. Based on my experience, I would not recommend the handling of my case under the first solicitor at the practice. However, I have nothing but praise for Mitchell Roberts and am very grateful for the support he provided.

Tom Burgess responded to my enquiry about a cohabitation agreement. He was knowledgeable and articulate, had read the briefing material and was able to give a high-level view and then elaborate on the rationale and possible risk areas. We came to the view that it was not currently necessary but identified triggers which would prompt reconsideration. This was all in a 15 minute initial consultation.

Very professional and highly recommended.

Thank you Tom and Freeths

Jake Mitchell provided outstanding support throughout my family law case. He combined his deep legal expertise with genuine emotional awareness, ensuring I felt understood, validated and protected throughout this challenging time of my life. Thanks to his guidance and advocacy, we achieved the best possible outcome for me and my child. His professionalism, empathy, and commitment exceeded my expectations and I will forever be grateful that he represented me.

Absolute shocking I used them before and they promised they wouldn't repeat the rubbish service, unfortunately they were even worse, if you can use another firm I strongly suggest you do, I wont be using them anymore. I had to pay for this company as they came through the bank, who I have advised to ditch this firm as soon as possible.

A experience I’d never want to repeat with a hideous company that are “out of office”.. promises never fulfilled and people incredibly overpaid for doing little to nothing.. I wouldn’t recommend these to anyone.. if I could get a reply I’d have no reason to suggest otherwise .. PATHETIC

Efficient, good value and precise.

I have a had a complicated case from day one with my divorce on both the financial and children side. I still have some ongoing bits that need to deal with but having Jake Mitchell by my side do advice makes things a lot easier to deal with. I have been able to rely on his advice and how much I use Jake for bits it makes the cost of it so much more manageable. Also the emotional stress of divorce is the main reason I continue to use Jake as my solicitor. He has always had such empathy and been able to keep me grounded when needed. You can never guarantee how these things go but having someone like Jake by your side makes the whole process much more manageable. He has always gone over and above when needed and to me that’s what makes his service so exceptional.

Stuart

Jake Mitchell has been an incredible support to me during one of the most difficult periods of my life. While helping me through my custody case involving my son, Louie, he went far beyond what anyone would reasonably expect. Not only did he offer practical advice and guidance, but he also provided genuine emotional support when I was struggling mentally with the stress and uncertainty of the situation.

Jake was always there to listen, offer encouragement, and help me stay positive when things felt overwhelming. His compassion, understanding, and willingness to help made a huge difference to both my wellbeing and my confidence throughout the process.

What stood out most was that he genuinely cared. He treated me as a person, not just someone needing help, and his support had a lasting impact on me and my family. I will always be grateful for everything he did and would highly recommend him to anyone looking for someone who is professional, trustworthy, and genuinely supportive.

Going through a divorce is, by itself, an extremely unpleasant, stressful, and costly experience — both financially and emotionally. On top of that, finding the right professional support can feel overwhelming.

Before speaking with Joanne, I contacted several law firms, but I was fortunate to be recommended to her by a friend. From my very first email, she responded promptly and professionally, and we quickly arranged a virtual meeting. During our conversation, she listened carefully to my situation, explained the process clearly, and outlined how she could help — all without any pressure to purchase unnecessary services or add extra costs.

What stood out most to me was her professionalism, honesty, and genuine care. After our meeting, and especially once I decided to proceed with her, I genuinely felt that I was no longer facing this situation alone. I felt reassured knowing that there was a knowledgeable and compassionate professional looking after my interests.

I would highly recommend Joanne to anyone seeking clear, supportive, and professional family law advice during a very difficult time.

I called 2/3 other solicitors before I found Jake at Freeths.

After speaking with Jake, I immediately felt I was heard and my reasons for needing a solicitor were clearly understood.
Jake helped me at every stage of the process and ran through any documentation needed.
He helped me save costs along the way by allowing me to do what I could on my own if I felt comfortable.

Jake was compassionate and understanding as well as firm and always ensured he had my best interests at heart as his client.

It’s always scary when you’re going through a hard time in your life, having Jake by my side has made it much more manageable.

I strongly recommend Jake @ Freeths.

Very good organisation, I would like to thank them for helping me in my case.

I experienced excellent customer service from Freeths, with timely responses and clear billing. Alex provided well‑rounded, emotionally intelligent legal advice, making a challenging situation easier to navigate.

I instructed Freeths across three separate matters (employment, tax, and family), and experienced consistent issues with transparency, cost control, and communication.

In the employment matter, the initial estimate of £3,030 + VAT increased to over £5,400 + VAT without a clearly documented revision of scope or updated estimate. A significant part of the work appeared to arise from interaction with a separate family matter, which was not clearly explained at the time.

In the tax matter, a separate file was opened and progressed without a formal engagement letter or client contract. This was later acknowledged by the firm as an error. Although the invoice (dated 30 September 2025) was written off, this did not address the wider issues, including time spent, disruption, and interaction with other matters.

Across all matters, there was a lack of clear and timely communication, particularly at critical stages, including around a court hearing where coordination with a new solicitor became more complex than necessary.

These issues resulted in increased costs, additional time spent managing matters, and avoidable pressure at key stages.

I have raised multiple complaints, and to date only one final response has been issued despite the process extending over a prolonged period.

These were separate matters handled by different teams, yet the same issues arose in each case. Based on my experience, this suggests systemic problems with cost transparency, communication, and internal coordination rather than an isolated issue.

The employment matter has now been referred to the Legal Ombudsman.

Outstanding standard of service (extending over a number of years) with a medical negligence case - proficient, professional and personal.

Bad advice , very very expensive. Slow and drawn out to create further costs.

Freeths assisted me with what seemed to me to be a fairly complex Housing/Cohabitation case, and have been outstanding from start to finish.

After phoning numerous law firms desperately trying to get assistance, and being told a huge range of dates/times weeks into the future, and lots of costs without even listening to my concerns, I luckily spoke with Gavin from Freeths who was patient, thorough and listened to every concern of mine. Speaking for over an hour totally free of charge, I felt so much better that I had the legal backing I needed with Freeths and they actually managed to settle many worries I had. Gavin definitely is an expert in this field and I would recommend him/Freeths to anyone.

After signing contracts, I was passed onto Alex Howarth who assisted me from start to finish in a friendly, professional and very knowledgable manner. She solved my issue much quicker than I ever imagined and was excellent throughout. Nothing was too much to ask, and I can't thank her enough.

I'm sure the two individuals mentioned reflect the service that all at Freeths provide, but from dealing with them only, I can honestly say I would use Freeths for anything I ever need personally in future and would recommend them to anyone. They may charge more than other firms, but it definitely is worth it, and you can see why.

Sadly, what started out as good representation became below average at the hearing stage and then they surprised me with a bill for £22,000 - having initially quoted £12,000. When I complained, the solicitor was defensive and gave a dishonest account of their performance. I’ll pursue to the ombudsman - but a shame they are so greedy.

My experience with Freeths LLP has been deeply troubling. I raised urgent concerns because I believe my personal and business information was shared without my permission, and the firm has still failed to provide any clear explanation or reassurance.

The complete lack of response since I reported this has left me extremely stressed and genuinely worried about where my information has ended up and who may have access to it. For a law firm of this size, their silence is shocking and incredibly unprofessional.

I have been left feeling exposed, anxious, and completely in the dark. The situation has caused significant distress, especially as this involves sensitive personal and business details.

It is very concerning that a firm entrusted with confidential matters can ignore something this serious. I no longer have any confidence in their ability to protect client information or handle complaints responsibly.

I strongly encourage anyone considering them to think carefully and be aware of how serious the consequences can be when concerns like this are not taken seriously.

I had Danielle and Joanne help me throughout my divorce. They were very professional, kind and helpful.