Freightquote Reviews 

Frieghtquote was Terrible! I will never try to use them again! I placed an order, they took my money. They failed to pick up my order 3 times. The third time they just cancelled it all together. They had all the correct information on the load from the Very begining. So it was nothing on my end. They were paid in full. Then they just dropped the ball at the last minute on a Friday! Never ever again!

This company will take your money and not back you when something goes wrong. Do not use them and go directly through the shipper. We have had lost thousand dollar shipments that we never get reimbursed for. Trust me. Wicked Grain LLC

Freight quote has always been my go to, but recently they keep adding charges. None of the charges have been valid. It’s almost like they’re just adding charges and hoping the customer doesn’t dispute it in time.

I got one charge for residential drop off even though you can clearly see loading docks at the delivery address in Google Maps.

Charges for incorrect weights. I weigh every shipment with a calibrated floor scale.

Charges for driver waiting to unload when the shipment was off the truck within 20 minutes of the driver calling me. On top of that, it was an inside delivery so I already paid extra for the driver to unload the truck.

This is very frustrating and I will no longer use freightquote. I know taking my business elsewhere is just a drop in the bucket, but what can I do. My last few shipments have been hit with these BS charges.

“It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money, that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.” So true. I tried Uber Freight. Worst experience of my 40+ years of shipping experience. 3 load, 3 no goes, lies excuses, blames. Booked with Freightquote, immediate attention, pickup as scheduled, communication all the way. It was perfect.

Freight quote illegitimately sent a “due balance” to a debt collector after I used their services. What’s particularly fraudulent about it is that Freight Quote agreed that I shouldn’t have been charged the extra amount & they even lost the credit card dispute that I opened for the charge. They lost the credit card dispute after a 90 day investigation, so what do they do? Hire a debt collector to fraudulently charge me more.

We've shipped with Freightquote several times, so we're not new customers. This last time the delivery was late because their driver couldn't find the location and nobody called us about it – completely not our fault. And then, to top it off, they hit us with an extra $330 charge for fuel and some other fees they still haven't properly explained. When we asked about it, we basically got no real answer and no accountability.

Late delivery because of their own mess, then surprise charges on top – that's not how you treat customers. If you use them, get every single fee in writing beforehand, because they'll find new ones later. Won't be using them again.

Our experience with CH Robinson/FreightQuote was extremely disappointing. After they arranged for XPO to complete our shipment of finished product, 13 cases that were definitely loaded onto the first truck never reached their destination. Because we used CH Robinson/Freightquote to arrange the shipment, we had to work closely with them to manage our claim, which took four months. We repeatedly provided documentation and resent the same information as they questioned the loss. We provided pictures, weights, dimensions, paperwork, etc.. about our claim.

Then we discovered a third-party eBay reseller selling the missing product and shared this evidence with CH Robinson.
Remarkably, within hours of sharing that information, after months of back-and-forth, our claim had been settled, not for the value of the product, but using the weight-based calculation per the Carmack limitation.

We rejected the settlement in writing and asked CH Robinson to submit a rebuttal to the carrier, XPO, and help investigate how our product apparently entered the resale market. Despite repeated follow-ups, CH Robinson did not respond.
And despite our repeated attempts to reject the settlement, and without our approval, they sent the settlement check anyway.

For a small business relying on a freight broker to assist when something goes seriously wrong, this experience was frustrating and disappointing. I wasted too much of my time and energy going back and forth with a business that doesn't care about me or my small business. Losing a few thousand dollars may not mean much to them, but it means a lot to me. What also matters to me is doing the right thing, being honest, and treating people with respect. In my experience, this company fell short in all aspects.

Stay away, and run the other way. When you get a quote they give you a wide variety of carrier and delivery options with pricing options. I selected 3-5 day delivery and it was 12 days late. You can't call them, there is no phone number. You have to go through a chat system that usually takes more than an hour to get someone. And when you do they are not helpful at all. I understand that there can be unexpected delays with freight shipment but if my shipment is 12 days late there better be an adjustment in pricing or rate in which they refused to. I even told them in the chat that I just wanted a small adjustment to the price based on the situation and they refused so I disputed the entire charge with my credit card. Run the other way.

Terrible service!!! Awful the worst experience ever! They made me reschedule the pickup 3 times after an early confirmation!!! They suck!!!

Cancelled shipment after not finding cheap enough rates even after we confirm the order. Not reliable

They added $65 after the delivery was made due to "Delivery Limited Access". This is bogus. We have been shipping to that large government facility for about 20 years with no problem and no upcharge. They had to go through a check in gate like everybody else. Filing a complaint was not easy and time consuming. By not honoring the quote obviously they feel they can add ANY charge to our credit card they want to with little or no recourse.

Easy to set up a freight shpment. However, every time we are hit months later with random charges that they always blame on the fright company. Since going with a different methid there have been no additional charges that come on the tail end.

Very bad experience. I ordered pick up and they gave me 5hrs window and never came. I called next day and was told they don’t have to tell me when they are coming to pick the package up. I waited two days at home and no show. I finally called them twice and got answer that they had mechanical problems. The whole process was 6 days long and package was not picked up. I cancelled my service with them and went with very professional and reliable ABS company which found out was also cheaper.

They have no idea about the LTL or FTL shipments, if its going to be delivered or picked up on time! Do not trust this portal and arrange anything if you do not want to ruin your week!

DO NOT USE THIS SITE. Beyond my better judgement, after reading several negative reviews, we fell victim to their scam. They will quote you a certain amount, then claim they inspected the load MID-TRAVEL and try to charge you additional fees post-delivery. They stated the weight was incorrect on 1 pallet which resulted in double the cost. I saw the reviews prior to booking, so I made sure I validated the weight myself for that reason. Please do not use this site unless you plan to bill back extra charges to your end customer. Not good for business.

I’ve used FreightQuote twice. My first shipment went smoothly.

The second shipment was with a different carrier and the experience was completely different. The driver’s behavior during pickup was aggressive and verbally confrontational to the point that I felt unsafe at my own pickup location. The interaction was serious enough that I considered calling the police, and the entire incident was captured on video.

What was most disappointing was FreightQuote’s response afterward. They acknowledged the driver’s conduct was unacceptable, the final resolution was simply that the incident would be documented internally with the carrier. No meaningful remedy or accountability was offered despite the seriousness of the situation.

I was using them on a regular basis and now their model seems to be"bait and switch". Even though I gave them 113 shipments, they continue to assess weird fees in order to increase their revenue
The current "adjustment charge" was for a shipment that I paid for a liftgate fee. Even though it does not make one iota of sense, in order to assess an arbitrary fee, they deducted the liftgate fee and then added it back and then added a $64.28 in fees for this.

The company they contacted with to ship our equipment claimed that someone from our company said there was no pickup. Why would we have done that? My colleague waited all day and no pickup. Then today the freightquote company told me we need to put in a new order since it was canceled.

I do believe this is why they use Trustpilot, cuz nobody uses it or reads them. So yes, I do believe this is a waste of my time. They (FedEx)tried to say my weight was 170# off, and trying to charge for the whole 170# like I paid nothing to begin with.

🚨 Warning to Businesses 🚨

My experience with Freight Quote and XPO Logistics has been nothing short of a scam.

They recklessly damaged one of my pallets in transit.

15 cases of product vanished—never delivered.

After I had already paid my bill ($1,400), they slapped on an “adjustment” of $1,800 with zero justification.

This isn’t customer service. This isn’t logistics. It’s robbery dressed up as an invoice.

Freight Quote and XPO operate like a mob: no accountability, no ethics, no respect for their customers. If you value your money, your product, and your sanity—stay far away.

Businesses deserve better than dealing with a bunch of thieves without scruple