Fresha Reviews 

Had a great experience with Idea. He was able to get my new terminal up and running in a few minutes so I could process my transactions which I GREATLY appreciate!

Terrible customer support and zero flexibility for international users – stay away!
Fresha completely failed my business when I relocated from the UK to another country. Because my account was originally registered in the UK, the system blocks any attempt to update the business location, country, or phone format. This meant I was forced to start completely from scratch, losing years of hard work, my entire client database, and all my trusted client reviews.
To make matters worse, they continued charging me a monthly subscription fee for two months while the platform was entirely unusable. I kept my bookings blocked in good faith, expecting a proper international migration path or support, but instead, I was met with total rigidity and silence. They refused to provide a functional solution and refused to refund the subscription fees for a service that their technical limitations made impossible to use.
If you are an independent professional or moving your salon abroad, do not use Fresha. They care only about collecting subscriptions while locking you out of your own data and hard-эarned reputation. Absolutely appalling business practices!

I thank Hevzi who was very attentive and customer service of Fresha for help and fast response for all my questions. It's very important when you start to use new app. Thanks again 👍

Dardan the agent who supported me with an issue with being charged a new client fee, despite not getting an answer just yet (they needed to pass it along to team), Dardan was very kind, helpful and thorough. Very much appreciate the support. Thank you.

As a new co-business owner, I find the Fresha experience very comforting, as I know that my clients will have a professional experience making their booking with our company. The support team has been great in handling my queries, especially Caroline who has patiently assisted me with all my special queries. I really recommend Fresha to business owners looking for a seamless client experience.

I reached out to customer service, spoke with a woman named Alejna. I told her my situation, how a new client booked multiple services and left a deposit for those services. Turns out, he mistakenly booked extra appointments he didn’t want, and he just wanted a haircut. I had to refund the difference of the overpayment on the deposit, because he didn’t want the 3 services he booked. Fresha charged me $40 for this. Alejna stated regardless of what services he receives, they will charge 20% on the total services he initially booked. This is highway robbery. As a sole proprietor, I’m completely being raked over the coals. This is unacceptable! For anyone thinking of starting up with Fresha. Look for another company!!! They will essentially steal from you. This isn’t the first time I’ve had a problem with them.

Fresha changed the payment settings on my account without letting me know. We always allowed deposit to be refunded if appointment canceled 24hrs before booking but they changed it to no refund policy. They also encouraged prepaying for full amount - which just makes fresha more money charging fees if client wants a refund.
To top it off the software overcharged another client last week because fresha didn’t process the discount which was set up. When trying to refund this extra payment that the client was embarrassingly charged the app froze again and finally when it came to, it had refunded the full payment. So we are now lost $120.
Fresha used to be good but has gone down hill fast.

I needed assistance with my Fresha account setting up my new business, Mone was very helpful, always promptly replies to my questions:) Thank you

Viola was fantastic!
She was able to help us with our query quickly and was patient with me when I had to leave the chat to look after a client. Thank you again!

I was having a problem accessing my account. I was able to find a phone number and ring getting great advice I spoke to Ereza on live chat and had a very easy and quick outcome. Thank you so much for making this a very easy process.

There was a refund issue with a client but it came off of my account. They have dealt with the issue right away and Elhami has been amazing with his quick results and allowing proper dept to handle this issue efficiently. He also told me to call back at the end of the month so that they can reapply it till the end of the month. Essentially giving us another month until this issue is resolved from my end. They're wonderful customer service is what stopped me to move to another application.

I really rely on the chat feature for my new Fresha account and found Edona very helpful today :D

Bleon was very helpful in fixing a client that was accidentally deleted. To the point and got the job done. Couldn't ask for more.

I am asking for if i temporary cancel my plan in fresha and will be resume in the future but my question is is my client list and appt list will remain Viola give a a confirmed answer that yes will be restores when i sign in and get a plan again in the future and this help me very much
Viola You are the best
Appreciated

Elsa from the Live chat on the App was so helpful, supportive and efficient! I was having issues with my link builder not having my new business name and she sorted it in less than a minute! I can’t thank her enough as I was kinda panicking behind the phone lol.

She’s amazing and can’t thank her enough! I’d give 10⭐️ if I could!

Really appreciate your help Elsa, amazing service 🙏

Donat was very helpful, as we are very new to fresha there are so many things that I need to eplore.

Problem solved in a professional way. Well, no problem basically, its just a new program for me.

Thank you Elhami for the 5 star client service interaction. Your knowledge and client relation has really made the experience very pleasant!

Kind regards
Caryn Timms
Hair by Caryn Timms

Elira was really helpful with my questions and quick to answer. The fresha service client is very good.

Fresha is an amazing platform that provided our business with the quick start and brand leading platform to launch our new business and focus on our customers