Fresha Reviews 

The support from Viola was truly a great experience my company was bought out and I wasn't able to book appointments for my residents. I actually started a new account which I knew wasn't correct. She cancelled that account, reached out to the owner of the Salon and set me back up I'm extremely happy with the service.

Very helpful and professional customer service! Hatmone CX Specialist guided me through the account activation and other information. I am so excited to start using Fresha in my new business soon !

Agron was great and got my new card terminal shipped out when I needed it!

Easy to use, but we didn't appreciate the fee per new appointment tbh..

Having struggled for 30 minutes or so trying to get some client reports and exhausting the AI prompts i was put onto a human called Dardan. Dardan gave me screen shots of the actions i needed to take and was very patient. Really helpful customer service.

Diana was so helpful, I feel less stress now and feel more supported especially as a new member of fresha. Best customer service experience ever well done DIANA thank you :)

llir provide excellent customer service from start to finish. Took the time to
Understand my situation as I was setting up my new business “Bossa Wax Studio”
And went the extra mile to help by raising my request wih the team and kept me
Updated throughout , and was able to arrange an additional 7 days trial extension. Which I really appreciated🤗. Friendly and professional, and genuinely cared about me get everything ready without feeling rushed. Thank you,llir for your outstanding support. 🤗 thank you

I encountered a problem signing up for a new account and contacted customer support. Amra responded promptly and resolved the issue. Her customer care was stellar.

The chat was not able to tell me what I needed, and I was quickly put in contact with a real person. They were very fast at determining the answer I needed. All of this was done before my next client arrived. I absolutely love the level of customer service I have always received!

I’ve got issues with the “new client fee” even I let them know in advance the appointments

I reached them out to refund the money for 3 appointments as they are referred to me by my existing client (wife and daughter) plus the salon owner
They have not responded yet🤔

I reached out to the team about new client fees and the lovely member, Fatlind replied to me very nicely and great support for me!
Thank you for your support Fatlind xx

When client changes or reschedules appointment Fresha does not furnish original appointment date. We do not rely on all appointments to arrive by Fresha. They are added to Google Calendar where everything is collected for free. This Google Calendar is displayed on iPad front desk and all phones. It is nice to know that there was a reschedule but need from when it was originally.

Elsa was very very helpful. Her kindness and explanation with every single detail was amazing to solve the problem with the client

very helpful and taught me something new with the software! thank you!

Don’t normally leave reviews but their support with helping me navigate making a new account was really helpful.
Shoutout to Dardan.

I recently experienced problems logging on, which resulted in a block put on my account. I contacted customer services to try to get the issue resolved. Butrint promptly reached out to me and after a discussion, was able to delete the account, whereby I was able to sign up for a new account successfully. Great customer service. Thank you Butrint!

I had an issue while setting up my new Fresha account and accidentally triggered a new client fee during testing. Berlinda was incredibly kind, patient and understanding throughout the whole conversation. She took the time to explain how everything works, answered all of my questions and helped get the issue escalated for review. As a new business owner, I really appreciated how supportive and reassuring she was. Thank you, Berlinda, for the excellent customer service and for making the experience stress-free!

I had a great experience with Fresha support. A big thank you to Redon from the Customer Experience team! There was a technical issue with a duplicate client profile and an incorrect marketplace fee. Redon handled the issue quickly, explained everything clearly, and resolved it in a very helpful and understanding manner. Highly recommend Fresha for small business owners!

Very disappointed with Fresha. I have been charged twice for appointments where clients cancelled their appointment,even though I had proof that the clients themselves asked to cancel because they could not attend.
The problem is that if a client messages asking to cancel but does not cancel the appointment themselves through Fresha, the business owner is expected to keep the appointment open until the client officially becomes a “no-show.” But how is this realistic when the appointment is 2 hours long? During that time, nobody else can book the slot and the therapist loses valuable working time.

On top of that, Fresha still charges cancellation fees based on the treatment cost — even when there is clear proof from the client requesting cancellation.

Many clients simply send a message saying “please cancel my appointment” and then disappear. You ask them to cancel it themselves through Fresha, but they do not respond and the service provider ends up paying for an appointment that never even happened.

I find this system very unfair and extremely frustrating. I would recommend looking into other booking apps where cancellations can be managed more fairly, especially when proof from the client is provided.

Business owners, please be careful before using this platform.

Ylli has gone above and beyond and managed to get my reviews transferred to my new location. He kept me updated throughout the whole process. Was extremely helpful! Thank you Ylli! 5⭐

Albion helped me resolve a problem with a new client free due to them paying upfront and then canceling the appointment. It was coming up very complicated my side as the client had booked the wrong service meaning I had refunded her £5 already- so she couldn't cancel from her side. Albion fixed it easily and quickly and I am very grateful to not lose £13.20 for no reason.