Fresha Reviews 

i got client message in my email, quite confuse i thought then all out staff will get message
turns out its new upcoming feature
Hevzi help me to clarify and explain to me, thats helps a lot

Donat was great at his service, provided me valuable insights to my queries. He gave me better clarity about Fresha and its amazing features. Love to see how the software is growing with its new features

I use Fresha as my booking system for managing appointments, and I had an issue with new client fees. Berlinda was very helpful in resolving it. She explained everything clearly, fixed the problem quickly, and made the process easy to understand. I really appreciate her support.

Fatlind was fast and efficient with my questions. Saved me so much time. I love this new chat feature

Many thanks to Jack for his prompt help with the upgrading my new email and creating a new account. Generally this site is convenient for booking appointments with any beauty clinics.
However, problems can arise when, for example, an old email address stops working, or for customers who do not have a smartphone and cannot use apps. In such cases, you need to write directly to customer support, and you will have to wait a while for a reply. It would be better if it were possible to log in to the account without two-factor authentication – either via phone number or email. After all, customers aren’t buying anything through the website, but simply booking appointments with certain beauty specialists.

Three days of issues that was finally rectified by Endrit! What patience and his slow and calm way of explaining the issue of refund issue of a client. Wow! After speaking to so many reps, Endrit was so amazing to be so detailed and willing to do what can be done to eradicate the issue at hand was amazing. Going out of his way to helping me with a sensitive issue tending to our client was just a refreshing support that all business owners always wish for. If you get Endrit for your client rep to help you in a process, know that you will be well served. Wish all reps can take a lesson from him.

Donika was very helpful with my query, a client I had booked in did not receive her confirmation email for her appointment, another random person who wasn’t in my booking system did. From their end it says my client do receive the email. Have check again and she didn’t. Even though we didn’t fully get to the bottom of it Donika was very helpful in trying so thank you!

I am a customer. I cannot confirm my appointment with a new hairdresser. It doesn’t differentiate between logging in and registering. And tells me I have an account. Yes I do. Then it tells me my email address is already in use. Yes. By me. I have tried changing the password. Doesn’t make a difference. Very frustrating and upsetting. There is a programme problem and glitch someone needs to sort out.

This company will rob you with 20% commission fee for “new clients” even though these clients have found you on instagram ads that you are paying for. I found this out through adding a question on our consultation form. They do not care about this, only things that matters is what link the client clicked.

Adding a simple question of “where did you hear about (company)?” resolves matters and there’s no arguments. If this was integrated into the booking process instead of us finding out that you are robbing us via our consultation forms set up on your platform then it keeps things clear and transparent. I’ll be happy once this is set up.

“Is this you first visit?” Is vague and does not capture where people have found you.

I’d be more than happy to make more noise about this on social media and tell other companies about all the hidden fees on your platform. I’m sure there are many others in my position that are unaware.

Arta was very helpful & polite solving my issue with new client fees on fresha marketplace. She promptly followed up and made me feel like a valued fresha partner. Thank you!

I had a fantastic experience with Fresha support, and I especially want to thank Lona for her outstanding help.

I had accidentally deleted a number of client profiles, which was quite stressful for my business, but Lona handled the situation with professionalism, clarity, and efficiency from start to finish. She kept me informed throughout the process and followed up once everything was restored, which I really appreciated.
The restoration was completed successfully, and I was even provided with a detailed list to review. Lona also flagged an important detail regarding one client’s blocked note, which shows a high level of attention to detail and genuine care.
It’s rare to receive this level of support, especially when dealing with something so critical. Lona made the whole experience smooth and reassuring.
Highly recommend Fresha support, and especially Lona, for their professionalism and reliability.

Altin was extremely helpful in resolving my issue with an existing client that had booked through the marketplace. I highly recommend Fresha for growing your new business! Thank you again for your help Altin

I would like to thank Atdhe (the CX specialist) for resolving my issue quickly and positively. I have been a Fresha client for five years, and I truly appreciate the supportive and cooperative approach. It is reassuring to feel valued as a long-term client.

Edona was extremely polite, friendly, and professional throughout our interaction. Although we weren’t able to resolve the issue during our original conversation, what truly stood out to me was that she followed up afterward to make sure everything was taken care of. That level of care really felt above and beyond, especially since many support experiences end once the first conversation is over.

Her willingness to check back in made a big difference in how supported I felt as a business owner using the Fresha booking platform. It strengthened my confidence in continuing to rely on the app for managing my appointments and client experience.

Thank you, Edona, for your dedication and for being such a valuable part of the Fresha team. Support like this truly matters. 🌟

I’ve been with Fresha since it was Schedul back in 2018. At that time, it was an excellent system — simple, effective, and free. When it moved to a subscription model, I was more than happy to pay. The pricing felt fair at under £8 per column plus £12 for messaging.

However, things have changed significantly — and not for the better.

I’ve recently reviewed my fees and discovered I’m being charged 1.4% + 25p on every single client, regardless of how they pay. That includes clients paying by cash or through my own external card machine (Dojo), which is completely unconnected to Fresha.

This is not a payment processing fee — it’s effectively a charge per client sitting in my chair. These fees alone are now approaching £250 per month, on top of my subscription and messaging costs.

I booked a call with my account manager hoping for clarity and support, but instead received a list of what was supposedly “wrong” with my marketplace profile — most of which was inaccurate:

I was told my photos weren’t good enough or up to date, despite having recently invested in professional images and uploading new ones just two weeks prior

I was told my booking link wasn’t working, yet it functions perfectly

I was encouraged to use the Google review add-on, which I had already trialled for three months — it generated zero reviews, so I cancelled it

The call felt less like support and more like a sales pitch. I was advised to switch back to Fresha’s card terminal to save money, despite already moving away from it due to higher costs — and being told I’d need to purchase a new device as my old one (only around 3 years old) is now outdated.

There are also ongoing operational frustrations:

If a client doesn’t confirm their appointment, I can’t charge a cancellation fee without manually adjusting the checkout — adding unnecessary admin every day

Clients frequently complain about being spammed with messages

Turning off auto-confirmation risks losing bookings, especially for older clients who aren’t tech-savvy

It feels like the system is no longer designed to support salons, but to extract as much revenue as possible from them — even from loyal, long-standing clients.

What’s most frustrating is that I’ve built up over 2,000 reviews on Fresha, which are not transferable. That makes it harder to leave, despite the increasing costs and lack of value.

There is simply no longer value for money here, which is a real shame given how strong the platform once was.

Fresha — salons like mine are the backbone of your business. If long-term customers aren’t valued and supported properly, they will start looking elsewhere.

I’m 100% happy with the service I received today. Redon was extremely helpful and responded very quickly to my request regarding removing a new client charge, as the booking came through a personal referral from one of my existing clients.

The support was efficient, understanding, and professional. It’s great to see a company that genuinely looks after small businesses like ours and helps us manage our day-to-day client scheduling smoothly.

Really appreciate the excellent service — thank you, Redon!

Edi was great. Always great immediate service with Fresha and they constantly improve the app and booking experience for easier client and business interface.

I was quite stressed with navigating the new tool but the customer service has been fantastic!

The most greedy corporation. Used to be free with add ons and 20% new clients who found providers through their marketplace. Now taking monthly fees and still charging 20% marketplace that no one ever uses. They just run better SEO when people google your business and rob 20% of your cut that you work so hard to build when people actually found you through social media, in person events or referrals. Such a joke!

Lona massively helped when I had incurred a new client fee but was unable to pay due to the client not actually attending the appointment. She was informative and quick to resolve, great help.