Fresha Reviews 

I run a small therapy business in the UK and have been using Fresha to manage bookings.

Unfortunately my experience with their support has been extremely frustrating.

The main issue is incorrect marketplace commission fees being applied to clients who came through my own advertising, not through the Fresha marketplace.

When the booking process resets, clients are asked if they have visited before. If they select “no”, Fresha automatically classifies them as a marketplace client and applies a 20% commission fee, even though the client originated from my own paid advertising.

This has happened multiple times and has been raised with support on several occasions.

I have also experienced several system issues, including:

• bookings completed by clients that do not appear in my system
• incorrect appointment times being generated
• clients unable to add card details when confirming bookings

On 10 March, I spent over an hour in live chat about an incorrectly applied fee and was told it would be waived and followed up by email. Neither happened.

Instead I later received an automated email offering £12 in credits for paid features, which does not address the issue of incorrect fees being taken.

The most frustrating part is not that problems occur, but that there appears to be no accountability or resolution when they are raised.

Because of the repeated billing and support issues, I am now moving my business to another booking platform.

>>>>>>>

17/03/26
Fresha has responded publicly stating they have requested my contact details.

However, no such request has been sent to me via email or any other channel.

At this point, this appears to be an attempt to present that action has been taken when in reality nothing has been done.

I will not be sharing personal details on a public forum, and I will not be engaging via live chat again due to repeated lack of resolution.

If this is genuinely being taken forward, Fresha should provide a direct email address and named contact so this can be handled properly.

The original issue regarding incorrectly applied marketplace fees remains unresolved.

Bleon was really understanding with my issue and helped me get my new bank account verified with Fresha for my payments very fast

Edona was incredibly helpful when I needed support with Fresha. She was patient, knowledgeable, and took the time to walk me through everything step by step so I could understand the system properly. Running a small business means there’s always something new to figure out, and her guidance really made the process much less stressful. I truly appreciate her professionalism and support

Been using Fresha for 7 years with 2 businesses. Worth the price. Client also found us on Fresha portal and reviews.

I am a new business and I had some difficulty navigating the website. Alejna was very helpful and quick with my questions and even emailed me over some tips :)

Jack from Fresha has been amazing! His attentiveness to assist with my questions, and comptency when it came to client-side troubleshooting has really put customer care in the lead with Fresha.
As a business owner, to be able to trust in Fresha’s responsiveness, and expertise has really solidified why I chose this company. Great know-how, with people that truly know their own systems.

Our group operates beauty salons in NSW, Australia and we are using Fresha from past four years. Product is great and improving and advancing with features with time. However, motivation to long term partnership with any providers comes from it's support team.

Our account manager, Lisa Oldham, is awesome with the business support she provides us. Recently, Lisa helped us launch a new location under a different trade name and from discussion meetings to account setup time was just two business days that included services migartion from one location to other.

I am also thankful to our previous account manager, Daniel Koenig, who has helped us in the past and jumps in to help us when needed. Albosule legends!

Altin was very helpful and professional with handling my complaint where I was charged a 20% commission fee by Fresha for a new client who was gifted a voucher from a regular client.
However, Fresha as a company are very disappointing with all of these recent hidden fees being implemented as well as ongoing spam issues with fake online bookings.

i would to give him 10 star of his costumer services ,he is very fast explain step by step to help client resolve the problem,thank you again
un gros merci pour ta service et ton support, très rapide et explique les etapes pour donner les cliente le meilleur service a la clientelle merci encore

I contacted Ardi, to ask why clients are finding it difficult to book online. Same dy response and I got all the information I needed. Thank you.

Shqiprim was extremely knowledgeable and helped me to quickly navigate the app for the changes that I needed to make to my settings. Thank you! The team at Fresha makes the dream work. (New practitioner here joining an existing business)

I have been using Fresha since May 2025, and honestly, it has made managing my clinic so much easier, especially with bookings and payments. The Fresha payment rates are very competitive compared to the market, which is a great advantage for my business.

The support team Leonardo is always very helpful — whenever I reach out for assistance, he responds the same day and resolve any queries quickly. As my clinic continues to grow and we introduce new services like laser treatments, I truly feel confident staying with Fresha.

I would not consider moving to any other app or provider. My experience has been smooth, reliable, and completely trouble-free. Highly recommended.

Kushtrim was incredibly helpful and efficient! She guided me step by step through Fresha and helped me quickly solve my issue while setting up my new business. Her support made the whole process smooth and stress-free. I’m very grateful for her professionalism and fast assistance. Thank you so much for your support!

Yesterday I had email notification that I had purchased three £20 gift cards, as a third email came through saying I had purchased another £20 gift card, I quickly logged onto to banking app and froze my bank card. I have now had to reorder a new card. It seems someone had hacked my fresha account and used my own bank details to order these gift cards. Today the codes from rhe gift cards were claimed. It shows that I've bought three cards and sent them to myself but I haven't, neither did I use any codes. So the bank say the likely won't refund me due to my own details having been used. And Fresha won't email me back. £60 gone and I have nothing to show for it. It's so upsetting to know that someone gained access to do this.

Thank you Donika! Great client service support!

being new to the system i've had a few questions about setting up, booking appointments, creating historic appointments and everything in between, every communication with the live chat has been quick answer and comprehensive, even the ai answers have been comprehensive and helpful - which for ai - we all know is a challenge.
when speaking to service members they've been personalised and remedied queries in moments!
so far so good with the service i've needed!

Elhami was very helpful with a confusing situation and helped to resolve the puzzle
I hope now when client contracts fresha regarding gift card purchase she gets a satisfactory response as shes a loyal customer of my business
Thank you for been very helpful

I used Fresha for 8 years. And it was brilliant.

This last year, however, it has become quite poor customer care.

There is now a lack of transparency in charges that I think is unacceptable, particularly with Marketplace. The platform should not be charging fees when it suggests it should (i.e. collecting a marketing platform fee when the paying user is sending a direct booking link to a customer or lead, and also paying for ads and marketing elsewhere). The solution offered by the support team (to manually book in new customers) creates even more admin than if there was no system in place at all. This therefore renders the point of Fresha void for businesses trying to grow, and on platforms outside of fresha (like search engines and AI). Essentially Fresha is a platform that tries to hold the proprietor and the business operations ransom so that you pay them for every component of your business. (And after the original cancellation, it will hold all of you and your client's data at ransom so if you do ever cancel, be sure to gather everything ahead of time). I think it's a real shame because the functionality of the booking system is absolutely fantastic, and for many years it was extremely helpful.

Ardit really helped me with the booking system today, I find it all confusing (because it's new) but the step by steps were easy to follow! thank you!

Aulona was really informative and helpful on sorting the issue that I had with client fee payment. Aulona’s support was excellent really pleased!