Fresha Reviews 

Aulona was really informative and helpful on sorting the issue that I had with client fee payment. Aulona’s support was excellent really pleased!

It's not long that I changed my booking system to Fresha and there are still things I don't manage very well.
I do contact them to help me and this time I was assisted by Rinor from the customer service.
He was so helpful to try and resolve my issues, friendly to speak with and mannered
Not only he did resolve the problem, he went far beyond checking details that it might have been interfering on my account and letting me know about those and how to resolve them, without me being aware of that.
So 5 ⭐for Rinor for the task that he shouldn't have done at this time but he did, providing extra information very detailed and extra help with all the issue itself.
That's what you expect as a company client paying a booking system, and I've had a few of them not bothering of customer service at all.
I am sure within the same company no allowance of you will be the same, but if I could contact you all the time I would
Thank you very much Rinor for all your help.

Arjeta was very helpful in helping my client book in with her card details

I am trying to extend my 7 day free trial after assessing the app and its functionality. I have come to love it!! Some pros do outway the cons in some situations. The free subscription made the add-on justified. I think adding the 20$ monthly cost really does hurt when looking for software, and the comparison. I chose yours due to the desire to breakdown my cost to provide my service, the ease of the layout, the client loyalty, and the Esthetic.
To switch, i need to transfer all my data from 1 software to this. My service list is getting revamped, my clients transferred, my clients gift cards getting moved over, moving reviews, etc. This will take me sometime as I am currently using my other software. I am actively still booking appointments and moving things over. . Its craziness. . . I have decided over 7 days that I enjoy it and ready for the commitment, but will need a more substantial amount of time, as a solo business owner, to effectively move everything over prior to the new month starting - to not interfere with my reports. If possible, I asked Erëza if i could get a free trial extension to aid in this stressfull process.
Very helpful, and I appreciate the opportunity to talk to a real person. Thank you.

I had a problem with the reports section. Elton was a lot of help suggesting a great woraround while the team takes care of fixing a new bug.

Arjeta was great in sorting out an accidently deleted client on our fresha appointment system within 24 hours!

The worst customer experience I have ever experienced as a business

First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane

I called them today because we got a $15 fee for a customer booking through the fresha market marketplace app which I understand. They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online???

As a business owner, how do we just tell our client to do with themselves? The client calls for a reason something has come up there’s an emergency whatever the reason is we shouldn’t have to resort to tell our clients to go and do it Their selves. I called customer service and asked for a refund. They would not do it, they told me that was their policy.

I will be cancelling my whole debit system and booking system with my salon with this company they like to charge everything that they absolutely can and there’s definitely just as good other companies out there for booking systems besides Fresha that does just the same. Please stay clear of this company. The customer service is lacking.

I reached out to Fresha help for assistance restoring a client profile that we accidentally deleted and Elhami was super quick and helpful. It took less than a minute for them to confirm details of what I needed doing and they were very supportive. I’m very impressed with Fresha help so far :)

I was pleased with Ardi, he help me to understand the charge fee for first client that find you in the fresha marketplace. He was clear.

Hevzi helped me in my time of need with an issue regarding a client of mine. They reassured me and gave me the tools I needed to share with my client. Thank you Hevzi!!

A huge thank you to Donika for her outstanding customer service. No more guessing or confusion from my side regarding new client fees as she explained everything in detail, clarifying my exact issues.

Thank you once again Donika, much appreciated!🤩

We’ve had an excellent experience using Fresha. The system is incredibly easy to use, reliable, and has streamlined our bookings, payments, and client management perfectly.
What really stands out is the exceptional customer support — fast, helpful, and genuinely supportive whenever we’ve needed assistance. It makes a huge difference running a busy business knowing help is always there.
Highly recommended for any salon or service-based business looking for a professional, all-in-one booking system.

Aulona was fantastic! She has confirmed why I will still remain a loyal customer of Fresha as I was really frustrated with the Technical side of the app. (Im not tech savvy) Service like this matters so much in this industry and she was brilliant.
I have to admit It has been a change in the company with it now being a monthly subscription and then still getting 20% off all new customers. BUT only if your a new salon as an existing salon is almost always booked with existing clients! Its still the most cost effective long term..

AND its still the best app and the most modern & fresh looking platform and as a calender as I think the others look clunky and not professional.
As a long term customer it entirely works for me as I use it as a way clients have the control of there appointments, and then I have hardly any reception or responding back to clients, as they use it to add and change there bookings. The deposits secure them all too.
So new clients hardly exist as we are always booked.
But in the chance we have some free space or a cancellation its so great to have it open for new clients when we are ready!
Thanks again
Lelani Hair

Amra was SUPER helpful with helping me with my booking links and client deposit process etc!!! Made it all very easy for me! Thanks

Ezra was so helpful and patient with me today after having a problem merging some client details. All resolved and easy through live chat. Thank you Ezra

Very helpful, this system is very new to people and someone Is on hand to help. Nothing is too much trouble

Mirelle was such a big help. After not completing a transaction properly in the salon , she guided me step by step how to rectify this & to send my client a link where she could pay.

Thank you very much for your help

I had a great experience with Fresha customer support, especially with Shpresa. She was very responsive, professional, and kept me updated throughout the entire process. Our client profile issue was handled efficiently, and thanks to her follow-up and coordination with the engineering team, everything was fully restored.

I truly appreciate her patience, clear communication, and willingness to help. Excellent support experience overall — thank you, Shpresa!

Fresha busy with illegal invoicing and money grabs, with unacceptably poor client service - ignore previous positive reviews, as the company has lost integrity over the past few months.

Shpresa was so quick in getting back to me and resolved my issue with the 20% new client fee immediately, thankyou guys :-) x