Fresha Reviews 

Continued charges after cancellation and unfair fees

As a small business owner, my experience with Fresha has been extremely frustrating.

I was charged a £50.40 “new client fee” for a client who did not attend the appointment and was completely unresponsive, despite multiple calls and messages made over several weeks. I added notes stating the client did not turn up and contacted Fresha with screenshots and call logs, but because the appointment was cancelled after the no-show, it was permanently treated as a business cancellation with no flexibility or manual review.

More concerning is that monthly subscription fees continued to be charged even after I cancelled my account and disabled the workspace, leading to overcharging. Resolving this required repeated contact with support, with responses focused on policy rather than the actual situation.

The platform places all financial risk on the business, offers limited protection against no-shows, and makes account cancellation unnecessarily stressful. I have now fully closed my account and would urge other small businesses to read the terms very carefully before signing up.

What an awful company!! I have been using Fresha for several years and didn’t have any problems until recently. Fresha put a charge of £180 on my account and said that they are ‘new client fees’. Non of my clients have ever found me on the Fresha app! They have all booked using the link on my website or Facebook page yet they still took this money. They took the money without my authorisation and during a time when I am not at work due to being off for Christmas. This charge has now put me into financial difficulty. When I spoke to Fresha about this; they refused to refund the money even though I have proof that my clients booked after speaking to me first. I have now cancelled my account and I warn others to stay away.

Recently just started using Fresha and got a client
I needed help with my website and I spoke to them to help me get set up properly with some of the things I did t understand
I would like to thank Elhami for his patience and willingness to help me set up my profile efficiently and professionally and to structure it the way it should look.
Thank you

Elhami was excellent in her communication. She immediately understood my issue and went right to work on fixing it. She explained the issue and the steps to resolve it. The issue was immediately resolved and I was able to move on to my next client for their scheduled time.

Elhami was so helpful, answering every question I asked and even when I couldn't understand something I got a new explanation. very patient ,friendly and helpful

Ps: my 5 starts is to CX specialist Erëza and not to Fresha!

I moved from Booksy to Fresha.
Since that I’m experiencing some problems with links of my account to new clients as for some reason when new clients click on links it appears for Fresha as they found the clients and not me. It’s been very frustrating as since the first time I have to come back to contact Fresha and explain the same issue. Even when I send photos some of the staff continue to say that it doesn’t matter as their system shows that my new client went through the app instead of through my link. Again very disappointing and frustrating as I never experienced this with Booksy. If something like this happened they would get messages and photos proving that the client found me through me and not through the app, fixing the problem and understanding my situation.
I finally I discovered that the link I send to clients is right but Fresha is with some issues in their part. It was only after me coping and pasting the link I send to clients and discovered that the link changes itself after coping and pasting. I then made a video and sent to Fresha.
Erëza has been assisting me during this process and has been helping me out.
They haven’t resolved the issue yet but at least realised that I wasn’t lying and actually there’s an issue with the links.

A client account that was accidentally deleted. Thank Shqiprim for your assistance. We now have access to the account again, so this issue is resolved on our side.

She new exactly what I was talking about and helped me navigate what I needed to do

I’m the owner of The Sénse Headspa & Massage and recently started using Fresha’s booking system. While testing my booking link, a new client—referred by Fresha—booked an appointment, but since my services weren’t ready yet, I had to cancel. According to Fresha’s policy, I would have been charged a 20% fee, but Redon reviewed my case and refunded it, understanding that I wasn’t aware of this rule. He also explained the policy clearly so I can avoid this issue in the future. Thank you so much, Redon!

Yet again, I have another customer service issue with Fresh. I had a client who for medical reasons asked me twice to cancel her appointment, which I duly did. I have evidence of her requests to cancel. Fresha are refusing to remove the new client fee despite me sending them the evidence and explaining the personal circumstances. No real customer care despite all the new charges and recent chaos of all the fake bookings.

I really appreciate the care, timely responses and support Zgjim has given me in dealing with client care etc. Really outstanding customer service. Truly, thank you

Really helpful :) I am new to Fresha and I needed help getting set up and with check out. I reached out to them via chat and the customer service I received was outstanding. I would like to commend Etleva for assisting me so competently and promptly :)

Zgjim was super quick figuring out a fraudulent booking and advising me to cancel and block the person. 5 mins from start to finish, very happy with the new chat system.

Agron was helpful. I had a bunch of fake account scam bookings. and he said the team would resolve the issue and refund me the new client fees.

Very quick and efficient response and action with Agron from customer experience team.
Fresha is a great app, that i've been using for years now, and the constant updates for improvment, ux/ui is amazing and never left me dissapointed. Very easy to use from client side too.
I would recommend this app to everyone :)

Really helpful and supportive of a new business. Arjeta is knowledgeable and considerate and I felt genuinely helped. Escalating my issue to management effectively. I received a follow up email as promised with a good and fair outcome. Thank you.

Fantastic platform with an incredibly helpful team! As someone new to digital sales and tech but with 20 years of experience as a business owner, I was amazed by how fast and supportive Fresha is. Ylli resolved my issue within seconds — something that would probably take other companies weeks of back-and-forth. Because of this experience, I’m now transferring all my client data to Fresha. The team truly supports business owners, and as a client I also enjoy great services and deals. Highly recommended!

Jack and Caroline from Fresha were very helpful and supportive when we carried out our due diligence process for new vendors. They were proactive, responsive, and thorough in their responses. We very much appreciate their professionalism and the exceptional level of service they provided.

Most helpful today, towards a new partner.

I am using Fresha before my company SANDHYA Wellness & Beauty open its simple easy and fast app to used for my business safe a lot of my time and affordable prices also I can able to find new clients inside same one app that convenient for my business and my costumers