Fresha Reviews 

I have been using Fresha for a few years now for my beauty salon I run from home. Fresha changed my life as well as my clients' lives regarding managing their bookings and it sending them their confirmations.
I changed location to a temporary address and changing location again but couldn't see where to change the location on the app, I could only add a location. I have gained a few new clients with Fresha as clients search for salons near them, but it was showing my old address.
I emailed Fresha to help me change the location.
Alejna replied with a very professional email with detailed guidelines on how I can change the location and it was super helpful.
Thank you Alejna!
Just another good Fresha experience!

The new chat feature is a real game changer, well worth the subscription fee! I get lots of new clients through this app, the payment policy features are just the best! I never miss out from now shows and last minute cancellations

Bleon understood the questions from a client point of view and answered them clearly.
Thanks

Whilst Fresha itself is a good system I wouldn’t bother purchasing one of their terminals. I had a faulty one which took weeks to get them to admit there was an issue, I had to send pictures and videos meanwhile being left with a terminal that required a lengthy reboot for every client. Although they have now admitted the terminal is faulty, it’s been a nightmare trying to get a replacement to the point where I have just asked for my money back and said I will go with another company because they’ve managed to send me a replacement label but no actual terminal twice!!! 🤦🏼‍♀️ Shame, everything else with Fresha is great but this has soured the relationship. Think before you get too caught up in their ecosystem as once you are in, you are locked in because it’s a lot of hassle to change and they know that they can then treat you however they want - case in point the recent unexpected price hike!

UPDATE: Despite Fresha’s comment below nobody has looked into this, nobody has contacted me or responded to my emails.

Fresha is truly on another level. Not only is their platform beautifully designed and packed with exceptional features, but their support team is, without question, the best I have ever encountered. Their responsiveness, genuine care, and openness to feedback are absolutely unmatched.

It’s rare to find a company so dedicated, so attentive, and so committed to creating an outstanding experience for their users. Every interaction with their support team feels effortless, sincere, and incredibly helpful.

More businesses should aspire to operate with this level of excellence. Fresha has set a new standard and I couldn’t be more impressed.

They make a ton of updates, but what I truly appreciate is that when you contact client service, they answer quickly, are knowledgeable and resolve it everytime.

Arta was very helpfull assisting with client restoration

It was such a pleasure to learn a new platform, even tho it didn't work for my needs the best. I had pleasure to work with Agron, such a professional, helpful and kind person. Thank you for your help Agron! All the best.

Thank you Rinor who helped so much in getting my new photos approved for my market place profile! I was very frustrated and they fixed the problem and I am very happy now

The new chat feature on Fresha is a god send. It hasn’t always been easy to get help before, but this new feature is fast and you speak to a real team member. Ylli helped me with both my enquiries and resolved my issue in minutes. Thanks Ylli for your speedy response and explaining everything clearly for me.

Whilst Ereza was helpful and dealt with my complaint to my satisfaction I am not happy with the new Fresha system since the subscription charge applied 4 days ago. I used to love Fresha and it covered all my needs and was easy to use, but it’s been changing gradually for the worse over the years. No wonder they’ve lost so many customers this year

I was in a state of panic when I spoke to Redon at Fresha, trying to switch bank accounts and make sure payments went to the correct place for a new business. He was calming and helpful and talked me through the process. All sorted and very happy to remain with Fresha for our transitioned business.

Had an issue with Fresha taking two payments for new plan (which was my fault as I had 2 accounts that I didn’t know, whoops) but spoke to Redon and he helped me understand what happened and helped me close the account which I never used and refunded the money to my business account. Thanks for you help really appreciate it x

Absolutely disgusted with this company. Very little notice to agree to a new monthly subscription which barring 40 free emails which I don’t use and 24/7 web chat - there is zero benefit to us as customers. We still have to pay for every text and card capture on top of that by the way which I don’t mind. So I am Back and forth with emails, long delays replying then impossible to try set up the new plan you have to log onto browser and that then doesn’t work multiple times. 24hrs later still no reply and my clients have all said their apts are cancelled? They’ve got cancellation texts? This is absolutely detrimental to small businesses. Zero consideration for us. I will never use this service again and I really hope they lose a huge proportion of clients as a result of this.

Fresha recently started allowing clients to book in for treatments via their platform despite my only using the platform as a diary.

It would allow new clients to book in (for which they charge a fee) however my regular clients couldn’t gain access. These NEW clients also cancelled and I still got charged the fee which is unfair in my opinion.

Since then they have decided to make the platform a paid service with a monthly fee on top of new client charges and also card processing fees I decided not to carry on using the service as it was increasingly problematic and customer service is very poor and rarely responsive when I have tried to seek assistance.

As from this morning I am now unable to access my client details which they do not own and they are now in breach of GDPR I have sent a message via customer support as am unable to find a direct contact email address.

Fresha are also still taking deposits from future bookings however it remains to be seen if any money will be transferred to my account.

Very poor conduct in my opinion

Great customer service: I got instant response in setting up queries from Donika, for someone that's not completely comfortable with new tech.
Lots of easy to watch and understand online tutorials, which I found incredibly helpful.

I originally loved Fresha and had been with them since 2020. However, when they introduced the new subscription model, I decided to do some digging to see if there were more affordable alternatives with lower fees.

I was paying over £110 per month to use Fresha’s services, whereas I’ve since found an alternative platform (Booksy) for £48 per month — with no hidden charges — so the switch made total sense.

After closing my Fresha account, I still had a balance remaining in my online wallet from recent sales. The account has now been fully closed, yet I’m still waiting to receive my payout.

It’s really disappointing, especially considering I’ve paid over £5,000 in fees since opening my account with them. It feels unfair that they’re now holding back money I’m owed.

I just want to raise awareness for anyone thinking about using Fresha — make sure you read the small print and understand all of the fees involved, not just the ones they promote upfront. I certainly wish I’d known the full extent of them sooner.

I had a very informative and helpful call with Ardit today as he explained the new changes at Fresha and he also willingly helped me to navigate through some features within the Fresha App that I needed assistance with.

Altin came to my rescue when I accidentally deleted a client I had for 4 years! The client profile is restored, all sales and purchases are visible, the client details and notes as well. Thank you for the quick help! About 24 hours and it was fixed.

I spoke with Erika over email as I was having trouble setting up to the new subscription. Erika sorted my problem immediately. I’m so grateful! As we are all aware how bad a lot of customer service is these days. What a relief! Thank you Erika!