Fresha Reviews 

Donat helped me restore a client I accidentally deleted and made it easier to merge client profiles. It has made my experience with Fresha much easier and more convenient.

I spoke with Idea at Fresha support today and she was brilliant. Her replies were prompt, professional and easy to understand. I’m new to Fresha and had quite a few questions, but she was patient throughout and helped me feel much more confident using the system. Thank you, Idea!

**Patient, clear and courteous support**

Atdhe helped me with many questions while I was setting up Fresha for my new nail salon. She was patient, explained the booking and website options clearly, and remained courteous throughout our conversation. When she needed to check a feature, she took the time to do so before answering. I appreciate her help.

Been using Fresha for years (can't remember how many), and it has been a great experience. I have not had to contact support since everything been working fine, but this week I had a problem with a new feature that I had not used before, so I contacted support via the chat. The useless AI was... useless, but after I was connected to a real person, Ardi, he was able to solve my problem in under 5 minutes. Great app, and great support!

The application settings are not working correctly. After multiple attempts to change my work days and hours in the calendar, the system does not reflect correctly. Also, the likelihood of someone booking an appointment through this app is very low.
If you are expecting new clients and reservations through this app, I do not recommend it at all because it is almost impossible for anyone to book an appointment thanks to this platform.

Erika has been so very helpful today, explained the new client fee to me, very informative and prompt with her response. This is exactly why I am staying with Fresha, it’s so great to have a very responsive help centre.

Was a fresha client for 7 years what started off great turned into overpriced and underhanded tactics to keep you using their services. My account managers were changing like the weather ( I had 3 in 6 months , from what I heard it’s not a great place to work and they are pushed to upsell to the partners) !
Each new manager had access to my personal business information yet they were no help at all ! They have seriously lost their was and seen themselves as an important part of your company when in reality they are a booking app ! I would strongly recommend shopping around before singing anything with Fresha !
Never again, and thankfully more and more people are waking up to this !

Eduart was patient and very thorough. Thank you so much for your help . I always get great support from Fresha client support 🙌 👏

They new exactly what i needed! I am technically challenged and they got what i needed done in 2 minutes time with no problems! All the thumbs up! Thank you again!

Diana was very helpful and responsive in helping me address a signing in issue due to my old obsolete email which I no longer have access to and updating my account with my new email. Now I am able to book appointments with my service vendors via Fresha. Thanks.

100 out of 100, extraordinary platform. They may take long to introduce requested/new features but when they do it they do it right. Support is awesome. Berlinda was the star of the show today. Thanks to her I was able to solve my inquiry today.

Erika addressed all the questions that I had raised regarding duplicate client profiles and offered useful solutions.

Very helpful and patient! They explained everything clearly, answered all of my questions, and provided the information I needed to help resolve the issue with my client. I really appreciated the support.

Diana was absolutely outstanding in supporting me with a technical query today. I’m still quite new to the platform and learning how it is. Thank you for your help and resolving my issue so quickly!

⭐⭐⭐⭐⭐
Excellent support from Eva
Eva was incredibly helpful in answering my questions about Fresha consultation forms and the storage of client health and medical information. I needed some clarification to make sure I was handling my clients' information correctly, and Eva took the time to give me a clear and reassuring answer to my specific question.
She was friendly, professional and really helpful throughout. I now feel much more confident that I'm using Fresha correctly within my beauty business.
Thank you so much, Eva! 😊🌸

Extreme cash grab! If a new client accidentally double books, Fresha charges a 20% fee on the initial total, not the actual service provided. When you contact support to correct the client's mistake, they refuse to refund the difference. Pure extortion from small businesses, switching to another platform!

I recently moved back to Fresha because my clients favoured it over the booking system I’d moved too. I have to say I do thing the client app in particular is the best out there. I deleted a client today by mistake and within 5 minutes of online chat help Rinor had restored the profile and had me back up and running. She was friendly and super efficient. Amazing support and on a bank holiday, I didn’t think I’d hear back till tomorrow, thank you!

As a business owner, I am becoming increasingly frustrated with Fresha and what I consider to be completely unreasonable Marketplace charges.

Today we had a client who needed to cancel their appointment because of a family situation. Unfortunately, while one of our therapists was trying to cancel the appointment, she accidentally clicked “complete.” The mistake was immediately identified and the client was refunded.

The system therefore clearly shows that although the appointment was accidentally marked as completed, the payment was REFUNDED and the treatment NEVER TOOK PLACE.

Despite this, Fresha is still charging us the Marketplace new-client fee because the appointment was marked as completed. We contacted Fresha and explained exactly what happened, but were told there is nothing they can do.

How is that reasonable? No treatment was provided and the client was refunded. Fresha can see this on their own system, yet we are still expected to pay the fee.

This is not the first situation that has made us seriously question these charges.

On another occasion, a client physically came into OUR premises and purchased a gift voucher for a family member. The family member later used Fresha Marketplace to book their appointment with us using that gift voucher. Fresha then treated that person as a “new client” they had acquired for our business and charged us a Marketplace fee.

How exactly did Fresha acquire that client for us when the treatment had already been purchased directly from our business through a gift voucher?

This is exactly why businesses are becoming frustrated with these Marketplace fees. It feels as though almost any interaction through the Marketplace can become an opportunity to charge the business, regardless of whether Fresha genuinely acquired that client.

We are a small business. These charges add up and directly affect our income. Businesses should not have to constantly fight to keep money they have genuinely earned.

After these experiences, I have completely lost confidence in Fresha’s Marketplace fee structure. In my experience, it feels unfair, inflexible and heavily weighted against the businesses that actually provide the treatments.

Fresha seriously needs to review these policies.

Kushtrim followed up and confirmed I am to get a new Cc terminal,as my old one has a glitch.
I’ve been having an issue with my terminal for a few weeks now and we’ve tried all sorts of things. It was just easier to issue me a new terminal great support by Fresha
Skin ’n Tonic is a small business and cc processing is vital to our business.

I've been using Fresha as my booking and payment system, and while the day to day functionality is generally fine, my experience with their support has been genuinely disappointing.

I ran into a technical fault that Fresha themselves confirmed was on their end, not mine. A client left without paying, and because of this error I was unable to finalize the payment. That fault is still unresolved two weeks later. Throughout that time, the updates I received amounted to little more than "it's been escalated to our development team and they're working on it." At one point I was sent an explanation of the problem that simply restated what I had already identified and reported myself, with no fix, no timeline, and no real outcome attached.

The frustrating part isn't that a bug occurred, these things happen with any software. It's that when something goes wrong and it's genuinely costing you money, the support is slow, vague, and offers no accountability or clear resolution. As a small business owner, I need to be able to rely on the system I'm paying for, and to know that if something breaks, I'll actually get timely help to sort it out.

I'm still deciding whether Fresha is the right fit for my business going forward, and honestly the standard of support has been the deciding factor, not the product itself.