freshco.com Reviews 

Two times they have red rose tea on sale, went to the store to get it, both times they ded not have the item
I asked for rain check and was refused
The manager of the paris location after making me wait for 10 mints looking for paper said it is while supplie last
in may opinion this is a falls advertising

The Bunting & Welland street location has the best selection of Korean food products and other foods of the world. Yes they have Kimchi, Gochu-jung and large boxes of dried salted seaweed snacks. Beter variety than ANY Asian food marts around St. Catharines.

Totally feel ripped off inflation at 2.2 % These groceries stores are really expensive. Minute maid Up 11.1 % usually 4.49 . Now 4.99.
There no name chips. Was 1.00 now 1.25 a bag . Thats 25 %
It time to regulate groceries stores .

Fresco??????????????
Generally their prices are reasonable. I shop there often.
However, watch the best before dates. They don’t seem to rotate their stock, and from what I’ve seen, they actually put expired items in their refrigerated cabinets.

I am a regular Freshco customer. Every time I come to the store, there is at least one panhandler sitting near the entrance of the store. He usually sits 2-3 metres from the entrance so the shoppers must pass by him which is really intimidating. It is unacceptable and the store owner should deal with the problem of customer safety!

When I was there last time, there were 4 aggressive panhandlers on the porch. I called the Freshco customer service, and the employee told me that it is normal because they are everywhere. But I do not think that it was a satisfactory answer because the aggressive panhandlers intimidate the shoppers going in and outside of the store.

Meanwhile, Dollarama on Sargent, across the street, does not allow panhandlers near their store because they care about their customers. At the same time, the situation near the Freshco entrance becomes worse. I hope that the store management and the store owner will pay attention to my review.

I can not give more than 2 stars. I admit that the store is nice and clean inside but safety near the entrance is important!

Went to the FreshCo on dundas/ Hespeler road location today to buy fresh tarragon and it was moldy as heck, so much for quality control and the name of the store is FreshCo, I won’t be shopping there ever again

Im sick and tired of being ripped off by this company they have sale prices but when you pay its the original full price of the item no sale witch is false advertising and marketing witch makes it illegal to do business but they do it anyway 118 ave 82st location is the worst 1 in Edmonton this owner should be put in jail for his slave labor employees he treats them like he owns them. To the owner you are a p o s and do not deserve to be in business.

The upper managers speak down on people, like they're not even human, How is someone like that management in Canada? Avoid. Nothing good to say. No one seems to be on the floor mid-day either. I wonder how they're even still going.

Your online ads are agressive script ruuning malware that crash browsers. You paying online advertising money is more than a waste its actually hurting your company. Ads that are unrelenting and harrassment really piss people off. I will go out of my to avoid your store. I am bouycotting you until you stop internet ads that are a virus.

Too much of produce is from USA and is wilted. Some fruits had discoloration with browning sunken spots. You are asked for proof when purchasing alcohol even though it’s clear you are past 60. Even LCBO doesn’t require. Way to International for me, won’t be back.

⭐☆☆☆☆ Deeply Disappointed by Declining Standards at FreshCo Evanston NW, Calgary.

I’ve been a loyal customer at this FreshCo for quite some time, but the store’s quality and service have gone downhill dramatically. Prices keep rising while customer service standards have completely collapsed.

During my most recent visit, only one checkout was open, and the line stretched unreasonably long. The cashier was clearly struggling without any visible support. I approached the front-end supervisor—who wasn’t even wearing a name tag—to ask for assistance. Not only did she ignore my request, but she also appeared completely disengaged and indifferent to the situation. I later learned her name was Sweta. Her lack of professionalism and unwillingness to help left a very poor impression.

It wasn’t just me—other shoppers were visibly frustrated by the lack of organization and leadership in the store. FreshCo Evanston urgently needs to address its staffing shortages, improve employee training, and restore a sense of accountability and customer care. Until these serious issues are resolved, I’ll be shopping elsewhere.

When I went to pickup advertised item first thing Thursday morning they never had the items. Refused rain check about it because it said while quantities last even though they never had any of the item in the first place. I find this a lot with Chalo Freshco in Millwoods Edmonton.

I would like to send a VERY positive review for one of the managers, Rick, at FreshCo Fergus. Rick was very helpful to an old guy who was trying to learn grocery shopping and needed help. With managers like Rick, you can expect friendly and competent customer service. Also, FreshCo's prices help out with our out-of-control food prices. THANK YOU, Rick!

September 27/25. Pathetic customer service! Bought large quantities of mini chips, hot dog condiments, buns etc. etc. for a CHARITY bbq. Got rained out by a torrential downpour. Freshco refused us the return of 4 boxes of mini chip bags because it was a couple days past 14 days of purchase. As a charity we are accountable for all funds and as such, desperately needed that refund. Now we are stuck with unusable mini chips and not only raised zero funds, but are in a deficit. Thanks so much Freshco for showing absolutely zero community support of our Lewy Body Dementia research fundraiser. Absolutely shameful!!, as the rich just keep getting richer by stepping on everyone else. The items were unopened, in perfectly sellable condition. Would it kill the owner of the Huron Church Rd. location in Windsor to have refunded the $52+tx with the receipt?? Doubtful. Would it have helped our charity immensely...absolutely. Please don't support the Huron Church Rd. Windsor FRESHCO location. They care nothing for their customers nor their community!!

I am disgusted at the service provided at the Barrie Freshco location. I went in on Sunday August 9th to buy coffee that was on sale in the flyer. They had run out of the item, so I asked for a raincheck from the boy at the cash register and had to wait while they double checked that the item was out of stock. He went and talked to his supervisor and the supervisor disappeared into the office with 2 way glass for what seemed to be an eternity. I told the cashier we needed 2 rainchecks because my sister was there as well, and he says no problem. Well of course after waiting so long the supervisor (boy) appears with 1 raincheck. So has to go back while we wait again. Fine we got our rainchecks. That isn't even the kicker. I try to use the raincheck later at another Freshco and they tell me that they don't accept rainchecks from other Freshco's. So I message head office and they say that the raincheck can be used at all stores and they will look into it. Head office responds to me that it is basically a fake raincheck and the Barrie store says they don't use those kind of rainchecks! Why on earth is the Barrie store using fake rainchecks? And if they think it's me, why would I make such an ordeal to possibly create a fake raincheck for something that everyone was entitled to in the flyer... For what a measly 10% off when they are out of stock. Not to mention they basically have children as supervisors which is most likely the problem. This is appalling customer service. Beware if you need to ever get a raincheck from this location or company!! Customer service has really taken a hit lately.

FreshCo Sherbourne & Isabella. The most uncivilized, disrespectful store I had ever been to. Often it is extremely crowded, while aisles are very narrow, including cashier aisles.
Employees with big carts create traffic congestion, while some rude male customers push ladies and children with their carts, elbows, bodies. Has this store ever heard about respect to human body and hygiene rules?
Too often, security guards are following honest customers, while shoplifters have a field day right behind security guard's backs.

We had the worse experience, the manager needs to learn how to treat senior citizens. We are never coming to that store again, Fresco needs to hire managers that know how to deal with customers especially with senior citizens. This particular manager at Fresco in Leamington should not be working there and he was very lazy. Very very disappointing, never coming back

Hi I was in red deer location freshco with my two kids and my husband in the afternoon. After we did our shopping we went to the cash register as there were line ups we decided to use the self serve registry, while scanning our items we were having a problem as it keeps asking for the login password so the women who were managing all the self serve registry came up and said this is happening because I did something wrong I tried again like she was asking me to do but again it happened and I was confused because it wasn't allowing us to do anything and she was so mad at us and kind of was so bossy . I was confused why she was treating us like the way she did and I kept quiet and left the till for her to figure it out and it turns out the system was acting up and it wasn't our fault the sadest part was she didn't even bothered to apologize for treating us bad. I left the till with all our shopping and ask my husband to be on the line on the next registry when she saw as leaving the till she was yelling at us and saying why we aren't finishing there imagine she was not willing to help us when we needed her help she was treating us so small and very disrespectful. at that point i couldn't ignore it so i went to her and ask her if i can speak to a manager. she told me to wait and went to call the manager then she came back and told me she will be right here to speak to me when she gets time. I won't lie i was surprised how things are going at this point 😳after some time Jane(the front end manager) came to speak to me and i tried to explain what happened and ask her to please see the video how she was treating us but all she was asking was what the women said. At this point i knew whatever i was telling her didnt make sense to her, it feels like this is the standard and there was nothing the women did as per her uderstanding all she was asking was what the women said and she answered her phone call yes she did said she needed to answer the phone as she was the only msnager on duty. Just want to let you know how your team are treating the people coming to shop in your store
If this kind of service is not your standard I suggest you to see the videos between 1pm to 2pm so you can witness it yourself. As per the experience I had with you today I won't advise anyone to shop in a place who treat a customer like slaves.

I live in Ladner, my Freshco is the Ladner Store.. I have seen chicken, turkey , past its due dates, which I have complained about..I was in the store Friday morning, and there were Italian sausage which was marked down, and the smell in that area was rotting meat I told 2 staff members about this. I have never, I my life, u was born in the mid 50's have I never experienced an area in a supermarket where you could smell rotting meat. This is unacceptable..perhaps you
need a new Meat Department Manager.or the health department should be notified.. I'm disscusted with this..

Looking for non USA Produce. Many of the signs at Freshco say product of Mexico / USA. What does that mean? My husband has started shopping at Metro because they have greenhouse Ontario strawberries. I refuse to buy USA anything. Freshco needs to get with the times and avoid USA produce or at least provide clearer signage.