Beautiful earrings and well crafted. Will purchase from Fresh Trends again. It took 6 weeks so plan ahead and be patient. Dawn was always quick to respond to my questions
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The jewelry is gorgeous but just takes a long time to ship. I ordered an opal septum ring and an opal curved barbell and am still waiting on the barbell. Just got the septum ring after about a month o... See more
I bought two low profile diamond nose studs and they are beautiful. I love wearing studs in my nose but most I have purchased in the past sit too high. I also appreciated receiving a care guide and... See more
Company replied
I put a rush order in and received all five pieces in prime condition and looking most excellent in under a month(less than a week before Christmas!!!)! They are external thread, which after hours of... See more
Company replied
Company details
Information provided by various external sources
Freshtrends Online Body Jewelry store offers Tongue rings, bellybutton rings and all your body jewelry and piercing needs at discount prices.
Contact info
United States
- www.freshtrends.com
3.7
Average
58 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful work
Beautiful work. The materials and craftsmanship are top notch,
March 23, 2026
Unprompted review
Advertisement
Beautiful jewelry
Good customer service. They reach out to make sure you ordered the right size since the jewelry is custom made. I was worried about my sizing, but it was the perfect size for my vch piercing. The piece is very comfortable for everyday wear.
February 3, 2026
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for sharing your experience! We’re glad our team was able to help confirm sizing and give you peace of mind. Hearing that it fits perfectly and feels comfortable for everyday wear truly means a lot to us.
FreshTrends
My first clit ring
The quality is great, something I will keep forever. The fit is perfect and lots of compliments. Looks sexy and feels good.
February 11, 2026
Unprompted review
Reply from FreshTrends Body Jewelry
We’re so happy you love it! Thank you for sharing—your feedback means the world to us.
FreshTrends
The piece is gorgeous
The piece is gorgeous, and the diamond is perfect. I've lost jewelry twice before when it fell out. The fit is exactly what I need and the piece is secure.
January 28, 2026
Unprompted review
Reply from FreshTrends Body Jewelry
We’re so happy you love it! Thank you for sharing—we’re glad it feels secure and fits perfectly.
FreshTrends
Ordered from them on 12/1/25
Ordered from them on 12/1/25, was aware that during holiday season, and it being a hand crafted jeweler it would take longer than what was stated on there website for the product at 1-2 weeks. I gave 3 weeks as leeway. I still do not have the product I ordered, it hasn't been shipped or even in the process of being shipped. And its been 6 weeks.
I could forgive the issue if it wasn't for them stating even after waiting 6 weeks they would have to extend another 12 business days (2.5 weeks) because it didnt meet there standards during there quality control. Of which i'll call bull on.
It may seem silly to write a bad review on this but ill give a small background, ive ordered gold jewelry before online, my wedding ring was a custom made piece from Israel as well as my wife's, both of which ordered near Christmas time as well, mine was prepared and shipped in 3 weeks hers in 4. Again, custom made. And this other shop claimed it would take longer due to the nature of the pieces. AGAIN, not a product that they have a previous design plate for, but made custom.
This company, fresh trends, has stock for all there products. What I mean is even if it made by order, they already have the design drawn up and it just needs to be made and tested from there. I ordered a barbell, a literal straight rod with a few middle bezels. Not something with like golden vines coming out and flowers blooming but literally a straight bar. Not only that but to claim 2 weeks and take 2 months, I will not be using there shop again. I will be steering clear of them from now on.
They will not last if they plan on falling way short from there claims they post.
(Update: They'll post there response publicly but will not respond to my emails or answer there phone over order cancelation, during business hours)
January 10, 2026
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you for sharing your feedback. We understand how frustrating extended production timelines can be and appreciate the opportunity to clarify what occurred.
The item ordered is handcrafted fine body jewelry, and while the design itself may appear simple, these pieces require precise fabrication and multiple quality checks to ensure safety, durability, and comfort for body wear.
On January 9, the piece did not pass final quality control due to a small dent in the setting. Rather than ship a piece that did not meet our standards, it was immediately sent back to our jeweler for correction. While the typical turnaround for a quality-control correction is 10–12 business days, we escalated this as an urgent priority to minimize further delay.
We understand the comparison being made to other custom jewelry experiences; however, fine body jewelry has additional considerations beyond standard jewelry, including fit, balance, and safety for long-term wear, which can extend production time.
We appreciate the customer’s patience and remain committed to delivering a piece that meets our quality standards rather than rushing one that does not.
— FreshTrends Customer Care
Advertisement
Low profile diamond nose studs
I bought two low profile diamond nose studs and they are beautiful. I love wearing studs in my nose but most I have purchased in the past sit too high. I also appreciated receiving a care guide and prompts if I wanted to have a size consultation.
December 16, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your lovely feedback! We’re thrilled to hear that you love your low-profile diamond nose studs and that they sit comfortably just the way you were hoping.
We’re also glad you found the care guide and sizing consultation prompts helpful — our goal is to make sure every piece fits beautifully and is easy to wear.
We truly appreciate you taking the time to share your experience and look forward to creating something special for you again.
Warm regards,
Dawn
2.5s bezel set
Beautiful work per usual I got the 2.5 bezel set diamond’s for my lip I love the way they shine they are very beautiful diamond’s I cannot wait to get the bigger diamonds the 2.5s are perfect size for the lip I just like stuff that stands out a lot more that’s why I look forward to upgrading in a few months or so:)
December 22, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your kind words! We’re thrilled to hear how much you love your 2.5mm bezel-set diamonds — they truly are a beautiful choice, especially for lip jewelry. ✨
It means a lot to us that you’re already looking forward to upgrading in the future. When you’re ready for something with even more presence, we’ll be happy to help you find the perfect larger size that really stands out.
Thank you again for your continued support and for trusting us with your jewelry. We can’t wait to create your next piece!
I put a rush order in and received all…
I put a rush order in and received all five pieces in prime condition and looking most excellent in under a month(less than a week before Christmas!!!)! They are external thread, which after hours of effort, I gave up trying to put em in myself and had my piercer grr over the drops and efforts necessary to get the tiny thread in the tiny hole precisely. If I am putting gold in my face why not pay someone else to do it. I am a great big ol fan of having the 14k pieces. Big confidence boost and feels all around. Thank you!
December 19, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for taking the time to share this—what an amazing review! We’re thrilled to hear your rush order arrived in time for Christmas and that all five pieces arrived in perfect condition. ✨
You’re absolutely right—those tiny threads can be tricky, and having a professional piercer handle the installation is often the best (and least stressful!) option, especially with fine 14k gold jewelry. We love hearing that wearing solid gold has given you such a confidence boost—that’s exactly what we hope our pieces do.
Thank you again for your support and kind words. We’re honored to be part of your jewelry collection and look forward to creating more pieces for you in the future!
They accommodated my custom request!
I wanted to upgrade an earring I liked to rose gold and diamond. They offered a custom option and made it happen. Didn’t take long and I was very happy with the result.
November 21, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for sharing this! We’re so happy to hear that the custom upgrade to rose gold and diamond turned out exactly as you hoped. 💖✨
Creating custom pieces like this is one of our favorite things to do, and it means a lot to know the process felt smooth and timely for you. Thank you for trusting us with your vision — we’d love to work with you again anytime you’re ready for your next upgrade!
Advertisement
Absolutely love my clicker
Absolutely love my clicker! It is the perfect size and was easy to put in. I would definitely buy again!
November 5, 2025
Unprompted review
Not real gold.
I bought my fiance a diamond rose gold nose ring a couple years ago. The diamond recently fell off of it and we took it out of her nose to look at it and the nose ring is a silver metal that is tarnished black now. Is this not real gold? I don’t even think it’s a real diamond if the stud isn’t real. A small nose ring for $395 should be real gold and diamond. The order was under Amber Binkley.
November 10, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Hello Charles,
Thank you for reaching out, and I’m truly sorry to hear about the issue with your fiancée’s nose ring. I completely understand your concern regarding the diamond and the discoloration you’re seeing. We guarantee our pieces are all solid 14K gold, not plated and contain zero nickel.
There are a few reasons why genuine gold jewelry may darken over time:
Overheating During Sterilization – If the jewelry was autoclaved, flame sterilized, or exposed to high heat (above 450°F / 230°C), the alloy metals or solder joints can oxidize, creating a darkened appearance. Gold itself doesn’t tarnish, but the small percentage of other metals in the alloy can react under those conditions.
Exposure to Harsh Chemicals or Saltwater – Contact with strong cleaning agents, bleach, or saltwater (including sweat) can cause surface reactions, particularly near joints or thin areas.
I attempted to locate your order but wasn’t able to find it in our system. To better assist you and offer a resolution, could you please provide either your order number or the name and email used at checkout? Once I have that information, I’ll review your order details and reach out with next steps.
You can reply directly to this email or contact me at support@freshtrends.com
. We truly appreciate your patience and want to ensure you’re taken care of.
Warm regards,
Dawn
FreshTrends Fine Body Jewelry
I have purchased several nose rings…
I have purchased several nose rings from this company for myself and a family member. I have never been disappointed. I received exactly what I ordered and expected. Way to go, FreshTrends!!!! They have mastered the nose rings!!! Very unique designs and the diamonds are gorgeous!!!
October 22, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you and your family have enjoyed your pieces and that the designs and diamonds have lived up to your expectations. Your continued trust and support mean the world to us — it’s clients like you who inspire our team to keep creating unique, handcrafted fine jewelry.
With gratitude,
The FreshTrends Team 💎
Ordering jewelry.
I always love ordering from this company as they are very good at what they do. The quality of everything that I have bought so far is excellent and very sturdy. I whole heartly recommend them for all of your body piercing needs. In total I have bought about 14 pieces from them and love everyone.
August 9, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’ve loved every piece you’ve received from us. Knowing that you trust our quality and craftsmanship truly means the world to our team. We look forward to creating many more beautiful pieces for you! 💎
Warmly,
The FreshTrends Team
Advertisement
Fern climber earrings 14kt white gold
Beautiful earrings and well crafted. Will purchase from Fresh Trends again. It took 6 weeks so plan ahead and be patient. Dawn was always quick to respond to my questions
September 19, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your kind words! ✨ We’re delighted to hear you love your earrings and that our team was able to support you throughout the process. We truly appreciate your patience with the custom timeline and look forward to creating more beautiful pieces for you in the future. 💎
Warmly,
Dawn & the FreshTrends Team
I ordered an earring for my forward…
I ordered an earring for my forward helix piercing and it was exactly what I was looking for..I love it!
August 4, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
We’re so happy to hear your new earring was exactly what you were looking for! 💕 Thank you for sharing your experience—we love knowing it’s a perfect fit for your forward helix. Enjoy your beautiful piece!
– The FreshTrends Team
5 stars
5 stars
"Fresh Trends exceeded expectations! Best customer service ever and my customized nose ring is PERFECT – highly recommend!
September 16, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Thank you so much for your wonderful feedback! 💎 We’re thrilled to hear that your custom nose ring is perfect and that our team could provide the level of service you deserve. Your recommendation means the world to us—we look forward to creating more beautiful pieces for you in the future!
Warmly,
The FreshTrends Team
Disappointing experience
I do like their jewellery designs. I have bought quite a few over the years, and one of them is still good. Others fell apart. The problem with this business is that they only publish good reviews, which I have left in the past, but not the bad reviews, which I have also written. Hence, I am writing about my disappointing experience here. It's hard enough ordering from Australia, as the shipping costs about $50 and takes a month. Whenever you make an enquiry, they send you a generic email, which often doesn't address your question. I just got a piece of jewellery back from them that I returned for repair and alteration 6 months ago (paying extra for this too), only to find that it's not what I ordered.
September 5, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Hello Junko,
We’re sorry to hear about your disappointment. At FreshTrends, we take every concern seriously and work hard to make sure our customers are happy with their jewelry. While our policy doesn’t allow refunds on custom fine body jewelry, we did replace your piece at no cost to you, as we wanted to make things right.
We understand that international shipping can take time and be costly, and we truly appreciate your patience. We’ll continue to review our processes to ensure our communication is as clear and helpful as possible.
We value your long-time support and your feedback, as it helps us improve both our service and our jewelry. Please don’t hesitate to reach out directly if you need further assistance—we want you to love every piece you receive from us.
Warm regards,
FreshTrends Customer Care
Advertisement
This company is a scammer!!!!!
This company is a scammer!!!!!! You can do a fitting for your piece and they still don’t get it correct!!! What’s the purpose in the fitting? Use any other company but I would stay away from this company, called Freshtrends Body Jewelry!!!!!!
July 17, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Hello B Walker,
I understand your concern and wanted to reach out to you. I responded to your previous review with instruction to contact us so we can get this handled for you with a positive outcome.
I look forward to hearing back from you.
Regards,
FreshTrends
they sent me a white gold 18G 1.5mm and…
they sent me a white gold 18G 1.5mm and i ordered 20G 2.5mm yellow gold and i waited more than a month to arrive
July 19, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
We sincerely apologize for the mistake with your custom order. We understand how disappointing this must be and truly regret the inconvenience.
Our team has already reached out with instructions to get this resolved as quickly as possible. Please rest assured that we’re committed to making it right and will take care of everything from here.
Thank you for your patience and understanding.
Warm regards,
FreshTrends
Nose piece was pretty, but wasn’t according to size.
In my opinion, the nose ring I purchased wasn’t a standard size. I had to pay $45 more just to get it resized and that really upset me. I wrote the same review on their website but they didn’t even post it. Maybe what I’m saying is not important but that’s ridiculous for what I paid to get a piece of jewelry resized. The nose piece was pretty but I won’t be purchasing anything more from them..
January 31, 2025
Unprompted review
Reply from FreshTrends Body Jewelry
Hello Donna,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your nose ring didn’t fit as expected — I completely understand how disappointing that can be, especially after the excitement of receiving such a beautiful piece.
Because each of our fine jewelry items is custom-made to order, we rely on the sizing selected at checkout to ensure a proper fit. I understand it can be tricky when ordering online, which is why we offer piercing advisor services before purchase and alteration services to help adjust pieces post-purchase. The $45 covers the labor, materials, and handling required to remake the piece to your new specifications.
As for your review, we never filter based on negativity. We’re looking into why yours didn’t appear — it may have been held by the moderation system, but we’ll be sure it’s reviewed and posted appropriately.
We appreciate your support and are genuinely sorry to hear you won’t be returning. If there's anything we can do to make things right or improve your experience, I’m happy to help.
Warm regards,
FreshTrends
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.