Freshways Reviews 

81
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, most reviewers were let down by their experience overall. Customers frequently state that the milk spoils rapidly, often going completely bad well before the printed expiration date or even immediately upon opening the fresh bottle for the very first time. Some reviewers were not happy with the strange product characteristics, noting an unusual chemical smell and a sour, unpleasant taste that ruins their daily coffee experience. People additionally pointed out troubling issues like damaged foil seals under the lids, concerns after drinking, and a complete lack of response from customer support when raising complaints.

What people talk about most

Product

Users describe profound disappointment with product quality, reporting that the milk consistently goes off... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment as consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We bought 2 different bottles of Freshways milk from different convenience stores in the last week. Both had 4 or 5 days until the expiry date. The first smelt odd immediately on opening and tasted... See more

Rated 1 out of 5 stars

My last 2 x 2 pint bottles of Freshways whole milk have both been badly off in advance of the use by date. The first, bought 19th Oct sell by 26th was already off this morning 21st. I bought a repl... See more

Rated 1 out of 5 stars

Has often been off at the point of buying it, and almost always goes off within the date. Something fishy is going on here due to it being consistently bad. I'm surprised food standards have not been... See more

Rated 1 out of 5 stars

Would give zero but not available. Always goes off several days before the use by date. I thought it was a problem with my look shop until I looked up the brand and saw others experienced the same pro... See more


Company details

  1. Milk Delivery Service
  2. also in
  3. Dairy
  4. Dairy Supplier

Written by the company

It’s all in the delivery! We’re proud to offer the freshest milk and dairy products on the market. Our distribution network gets your order from the farm to your door in hours. We do the hard work; you milk the rewards.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

81 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(81)

29 reviews in the last 12 months

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Rated 4 out of 5 stars

It's fine?

I bought the 1-litre semi-skimmed version from my local shop in Camden, London. The seal was intact, and no visible signs of curdling. I initially thought it had quite a rich smell, which concerned me after reading some of the reviews. However, I compared it with a bottle of Waitrose semi-skimmed milk that I had that was new and they smelled very similar to be honest. We’ve used it and haven’t noticed any issues so far.
We use a lot of milk so a bottle never lasts long at home.

October 21, 2026
Unprompted review
Rated 1 out of 5 stars

Consecutive 2 x 2 pint bottles badly off.

My last 2 x 2 pint bottles of Freshways whole milk have both been badly off in advance of the use by date. The first, bought 19th Oct sell by 26th was already off this morning 21st.
I bought a replacement this morning with sell by 24th and it is already curdling upon opening.
This is not the first time. I like to support our local corner shop who sell Freshways but when 2 consecutive bottles are so badly off I will have no alternative but buy from a different producer.

October 21, 2026
Unprompted review
Rated 1 out of 5 stars

Goes off frequently

⁰Local store stopped selling Totally Welsh, and changed to Freshways. Was buying Semi skimmed but it would go off up to 3 days before use by date. Fridge is on no3 so nice and cold. I'm throwing out more milk than using. I now won't buy it. I've heard other customers in the same store complaining. So there is a problem somewhere.

October 18, 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero but not available

Would give zero but not available. Always goes off several days before the use by date. I thought it was a problem with my look shop until I looked up the brand and saw others experienced the same problem.

October 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Consistently curdled at the point of buying

Has often been off at the point of buying it, and almost always goes off within the date. Something fishy is going on here due to it being consistently bad. I'm surprised food standards have not been in touch.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Milk like cottage cheese

Always spoils I thought it was my fridge nope it's the absolute garbage they sell
Tried to call them they wasn't interested. This is an Indian firm apparently nijja dairy il never buy anything related to that again id rather drink soy than that muck spoil before bbd. Bad .don't bother

September 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Please guys be careful I my coffee…

Please guys be careful I my coffee tasted a little funny but I thought it may have been me as the date on the milk had 4 days left on it! Although I only drank half and poured the milk down the sink I was so sick for 24 hours! Never again will I take the chance!

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Twice now purchased freshways milk…

Twice now purchased freshways milk showing in date only to get home to find it's gone off .Emailed company who attitude is as disgusting as their milk THEY DONT REPLY.
Looking at all the reviews it's clear this company has been issues with freshness ironic as they call themselves FRESHWAYS

July 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Off milk before it’s even opened.

Two of my local shops stock this brand, and for several weeks we find that it goes off days before the expiry date. On two occasions the foil seal inside the lid was loose and the milk was off as soon as we opened it for the first time. Something is going wrong with this company. Don’t buy their milk.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Goes off before use by date

My local shop stock this milk brand. 80% of the time this milk is off on arrival from the shop or goes off days before the use by date. Not sure what going on here but this doesn’t happen with other brands of milk.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Not so Freshways.

My local corner shop stock it and again despite previous problems I needed milk quickly. Again this morning with the expiry date 01/07/26 its sour and thickening.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company

The last 6 bottles of milk have all gone bad way before the date, I can no longer trust the milk brand, and won't be using it again, I'll be swapping to Waitrose Organic.

March 16, 2026
Unprompted review
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Rated 1 out of 5 stars

What a way to run a business

Looking at the ratings its obvious that Freshways as a 'family business' don't give a damn about their customers, what a way to run a company!!

Tried to open an account via online form, no response, contacted them by phone 3 times with an average 40 min wait time to get connected to progress the application, got lots of promises but zero action, gave up and went to a competitor...can't see them lasting much longer with such a poor regard for customer service and the systemic failures going on.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful milk

Dreadful milk. I’m sure it has some form of powder in it? It definitely is NOT British milk!

March 4, 2026
Unprompted review

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